I cannot receive SMS from Netherlands

Forums › Spark New Zealand (including Skinny and BigPipe) › I cannot receive SMS from Netherlands

freeland

42 posts

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#45494 2-Nov-2009 20:37

I have a friend who lives in Holland and she recives my txt's fine but when she replies I get nothing...

I have a Telecomm pre-paid account.

Any ideas?

johnr

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#269428 2-Nov-2009 21:05

Get your friend overseas to contact their service provder Telecom NZ are doing their job when you send sms to them

John

Jughead

141 posts

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#269543 3-Nov-2009 10:40

Are you on XT or CDMA?

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

freeland

42 posts

Geek
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#269581 3-Nov-2009 12:35

I am on XT pre-paid and she is on Telfort there...

zl4plm

45 posts

Geek
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#276117 25-Nov-2009 10:43

johnr: Get your friend overseas to contact their service provder Telecom NZ are doing their job when you send sms to them

John

sadly not all providers have the ability to exchange sms traffic.

Just because they accept sms traffic on their network does not mean that their home provider will forward traffic outbound internationally.

you would laugh at most of the systems that run sms anyway ... ancient technology!

freeland

42 posts

Geek
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#276143 25-Nov-2009 11:39

The plot thickens: I wife just switched to tx with an iPhone (I also have an iPhone) but she has a monthly plan and she CAN receive txt's from this same person...

So to me that would put the ball back in Telecom's court...

Any ideas?

zl4plm

45 posts

Geek
+1 received by user: 4

#276237 25-Nov-2009 16:18

hmmm

I wonder if the way in which they deliver text to pre paid is limited in some way

how odd!

I used to work for V*&^%$% by the way .. so at least have some inside knowledge :)

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freeland

42 posts

Geek
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#276258 25-Nov-2009 17:12

would it be worth my trouble to call the 123 line and report it?

munchkin

939 posts

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#276372 26-Nov-2009 01:56

No it wouldn't. Call 120 instead.

kiwitrc

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#276379 26-Nov-2009 06:33

I would take Johnr's advice and get your friend to contact her provider.

johnr

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#276381 26-Nov-2009 06:42

Why would you ring telecom faults when the sms you are sending make it overseas. As already advised the person sending the sms need to speak to their carrier they are the ones charging for the service. If sms are making it to other numbers on XT then i would say the carrier overseas has not opened the range what your number starts with after +6427xx

john

kiwitrc

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#276396 26-Nov-2009 08:59

Maybe TNZ and Telfort dont have a roaming agreement in place?

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johnr

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#276401 26-Nov-2009 09:18

kiwitrc: Maybe TNZ and Telfort dont have a roaming agreement in place?

You don't need a romaing agreement in place these days carriers can use 3rd party vendors like sybase to route international SMS through