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152 posts

Master Geek


# 46940 10-Nov-2009 10:34
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Have just shifted back to Telecom broadband from TCL and have a monitored alarm. The alarm has a filter installed so I thought a splitter wasn't needed.

Turns out alarm would not call out while broadband was connected but worked fine when I unplugged broadband. I saw that previous comments on this topic have recommended the installation of a house splitter which I had installed this morning.

Now the alarm still does not call out and when previously I could unplug broadband, I can't unplug the splitter.

I can only conclude that maybe the filter on the alarm is causing the issue or there are some other settings that need to be adjusted. The alarm can access the phone line as I can hear it trying to dial out when I'm on the line, it seems it just cannot connect to base.

Any ideas welcome.

Rock Research - NZ's online marketing research experts. We like to blog too.

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41 posts


  # 271569 10-Nov-2009 10:40

If you have installed a filter, there should be no need for a splitter.

I rewired my house a couple of months ago (I have an alarm) and everything works fine.

Make sure the alarm wires are first on the phone lines after the filter. This allows the alarm to take the line when needed with a higher priority over phones, faxes etc (from what I have found on the internet).

41 posts


  # 271582 10-Nov-2009 10:58

This explains it clearer than my last post:


152 posts

Master Geek


  # 271584 10-Nov-2009 11:03
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Well it sounds like the alarm wiring may need to be changed as it doesn't work now.

Rock Research - NZ's online marketing research experts. We like to blog too.

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  # 271586 10-Nov-2009 11:12

It's not that difficult. It took me about 2 hours to totally rewire my whole house which included (alarm, adsl, removing 3 unused jackpoints and replacing all jackpoints with new ones). I wanted to make sure that I had no wiring issues affecting adsl.

152 posts

Master Geek


  # 271757 10-Nov-2009 18:08
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Turns out it was an issue with the filter attached to the alarm. For one reason or another it went bad. Once I removed the filter from the alarm everything works fine.

Rock Research - NZ's online marketing research experts. We like to blog too.

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