xt data plan on iphone not working anymore

Forums › Spark New Zealand (including Skinny and BigPipe) › xt data plan on iphone not working anymore

s.joseph

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#47915 12-Nov-2009 16:42

hey lastnight i used up all my balance on my iphone and cant use internet anymore even though i have over 70 mb of data left on my plan. do i need money on my account? it never used to be like that?

nzbnw

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Spark NZ

#272556 12-Nov-2009 22:45

Can you provide more details?

Prepaid or Postpaid?
What Data plan do you have?
If Prepaid, whats your balance?
How many MB's have you used so far this month?

Cheers

nzbnw

s.joseph

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#272581 13-Nov-2009 02:18

hey, im on prepaid hence no balcance, on 120 mb plan with 70 mbs left, my balance is nothing as stated before.

s.joseph

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#272852 13-Nov-2009 20:40

anyone else having the same thing happen to them?

l43a2

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#272855 13-Nov-2009 20:56

i think you need a min of 2$ on your fone to even use the net.

s.joseph

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#272858 13-Nov-2009 20:58

okay, weird being on a data plan but allgood. thanks.

johnr

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#272859 13-Nov-2009 20:59

l43a2: i think you need a min of 2$ on your fone to even use the net.

Where did this come from

l43a2

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#272861 13-Nov-2009 21:00

if i recall i was told that by a telecom service rep some weeks ago, when i was having issues with my XT mobile internet on my fone. but i dnt wnna say its "true" i dont wnna put anyone wrong but its what i seem to of recalled.

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s.joseph

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#272862 13-Nov-2009 21:00

do i need a balance more than nothing?

l43a2

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#272864 13-Nov-2009 21:03

give telecom a call and get them to confirm what i said.

grant_k

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#272880 13-Nov-2009 21:33

s.joseph: do i need a balance more than nothing?

It says this on the "Your Telecom" web page:

All rates are inclusive of GST. You need to maintain a minimum prepaid balance to initiate and continue with a data session, this will be no more than $0.01 on the 500MB plan.

So it looks to me like you only need 1c.

Bad luck that you have to topup by $10 as that is the minimum you can purchase.