Naive question: do i have ANY comeback if i HATE my new Samsung 8300?

Forums › Spark New Zealand (including Skinny and BigPipe) › Naive question: do i have ANY comeback if i HATE my new Samsung 8300?

Shaggie

80 posts

Master Geek

#48673 16-Nov-2009 23:32

Hi there all

man what a numpty naive question for you all - I am the (not so) proud new owner of a Samsung 8300 as my old Sanyo 8400 was loosing the plot - i think the connections in the flip part were wearing out...

Anyway - decided to bite the bullet and upgrade to the 8300 ( i think i was blinded by the w**k value of the camera to be honest) - and what a mistake to make!

The operating system is horrible, the manual is USELESS and i just DON'T LOVE IT AT ALL!

Of course when you change from one brand to another there's always going to be a learning curve but i'm now at day 17 and i AM NOT FEELING THE LOVE!

Do i have any avenues with Telecom in terms of changing this to another phone??

Btw, i am paying this 8300 off over a 12 month term - if that makes a difference....

HELP!!!!!!!!!!!!!!!

Shane

Shaggie
Christchurch
NZ

munchkin

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#273707 17-Nov-2009 06:01

Nope.

riahon

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#273709 17-Nov-2009 06:13

Buyers remorse - been there, it sucks. Learn for next time.

Jadefuzy

63 posts

Master Geek

#273710 17-Nov-2009 06:17

there was this one time when i went to the telecom store and ticked up 2 mobile phones on xt i brought them home and mum desided that she didn't want one of them the store manager was very rude about it when i went back to the shop to return it. so i called telecom they said i can change my mind with in 7 days of getting the product we was on a 24 month contract. so telecom said we will cancel the contract but you have to send the phone back. they sent us out a courier bag we put the phone and the sim card in there and sent it back to telecom once it got to telecom. we called them up and then made sure it was canceled. so we got off it lucky so i believe in the contract it says you have 7 days if you are unhappy with the product to return it give that a try.

nzbnw

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Spark NZ

#273996 17-Nov-2009 19:08

A few things here; There is no legal requirement for a 7 day right of return from a shop in a face to face situation. Telecom only offer a 7 Day Right of Return for purchases via it's call centers and Online channels (and in some promotional instances for in store purchases).

It is up to the good will of the individual Dealer to weather they accept a return for a reason such as you have provided.

Call centers, while they may have accepted Jadefuzy's return are only meant to accept call center purchases that meet certain criteria. Anything purchased at a Telecom Store or Dealer should be referred back to the individual store.

nzbnw

Jadefuzy

63 posts

Master Geek

#273998 17-Nov-2009 19:11

nzbnw: A few things here; There is no legal requirement for a 7 day right of return from a shop in a face to face situation. Telecom only offer a 7 Day Right of Return for purchases via it's call centers and Online channels (and in some promotional instances for in store purchases).

It is up to the good will of the individual Dealer to weather they accept a return for a reason such as you have provided.

Call centers, while they may have accepted Jadefuzy's return are only meant to accept call center purchases that meet certain criteria. Anything purchased at a Telecom Store or Dealer should be referred back to the individual store.

nzbnw

im so sorry i was just trying to be helpfull

nzbnw

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Spark NZ

#274010 17-Nov-2009 19:44

Jadefuzy:

im so sorry i was just trying to be helpfull

Yes I know, I was just trying to be realistic as to what should happen

.

nzbnw

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bazzer

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#274189 18-Nov-2009 12:22

Isn't the point moot, since the OP has had the phone or 17 (now 19) days anyway?

Kyanar

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#274194 18-Nov-2009 12:32

Maybe Bazzer. But the point is, the person would probably be better off asking the store they bought it from rather than GZ, as the store makes this kind of decision and - all things considered - the worst they can do is say "no".

munchkin

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#274284 18-Nov-2009 17:49

After nearly 3 weeks, the store will most probably say no regardless.

Shaggie

80 posts

Master Geek

#274543 19-Nov-2009 17:32

(hmm..i thought i already typed this but it seems to have disappeared...)

Thanks for all your responses - really appreciate it.

I have a few questions regarding trying to come to grips with my 'lovely new phone' - should i start a new thread specifically for that?

Cheers

Shane

Shaggie
Christchurch
NZ

munchkin

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#274544 19-Nov-2009 17:34

Yep :-)

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raytaylor

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#274593 19-Nov-2009 21:34

I reckon you should have some comeback as the shop demo phones are dummys and they dont tell you the user interface is crap - untill you are tricked into buying it because the holographic paper in the fake screen looks good. If they show you a product, and you like it because of what you see then you buy it. But if they deliberatly dont show you the auctual product then you should be able to return it

...in my opinion

I reckon this needs testing by the fair trading act as alot of people i know have bought a phone based on a dummy and find the interface is auctually crap. Both my flatmates are in this situation but too stupid to test how their complaint would stand up - and its been more than a reasonable 7 days since they bought them.

Ray Taylor

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nzbnw

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Spark NZ

#274594 19-Nov-2009 21:37

Telecom shops do have a selection of live phones on Display, and I believe this is one of them in most stores. Even so there is nothing to stop anyone asking to see a specific phone.

nzbnw

raytaylor

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#274602 19-Nov-2009 22:28

Yes except if you happen to be in a town without a telecom store, but are shopping at a small-town retailer who wont break the 'seal that must not be broken' because they are under the impression that if you break the seal it cannot be returned and no other customer would want to buy it if its been opened. Other customers probably wouldnt mind buying an opened package if the seal wasnt there.

Ray Taylor

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munchkin

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#274609 19-Nov-2009 23:29

That's not Telecom's problem though.