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Topic # 49956 20-Nov-2009 23:36
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The plan is absolutely terrible. The concept is great, but implementation is sub-par.
This is my first few hours on this plan and I am already hating this crap.
The moment I can afford to get off this horrible ISP - I will be going back to the Orcon+ network which provides much superior* services than what Telecom is obviously capable of providing.

I can not even stream an Internet radio without it buffering every two seconds.

HTTP traffic is horribly shaped - I tried to use www.geekzone.co.nz and the page took almost 1-2 MINUTES to load! That is absolutely ridiculous. MY understanding was that HTTP traffic got prioritized.

This plan has been nothing but pain in the a$$ since I got it. Previously on Orcon+ I was connecting/syncing at 18mbps.

Now on Telecom I connect at 12mbps
Download speeds on Orcon+ were topping out at 2mb/s (after the issues were fixed recently)
Downloads on Telecom (http -multithread) top out at 900kb/s (but drop as low as 500kb/s). (telecom are insisting that this is good for their NEW ADSL2+ network?)

I would love nothing more right now than for Telecom to waive the fee to disconnect (dreaming) and let me move back to a provider who can provide a much better set of services than Telecom, a so called market leader, can.

And to top this off, The Telecom staff I spoke to today were giving me the run around as well.  While it was nice to be answer by someone within seconds of the phone ringing (definitely credit to them) - it would be nice if they were capable of providing answers instead of acting like PR chimps reading me recited lines which doesn't help anyone.

And just before one of you lot try to tear me a new one; I fully understand that Telecom can in no way provide the same service on the BigTime plan, like they do to their other plans with caps. BUT, this is simply unacceptable. 1-2minutes while trying to surf Geekzone, or trying to deal with eBay is completely rediculous, and not being able to stream an internet radio is no exception (it also runs through port 80).

*Can actually stream an internet radio and access/download http traffic faster than dialup.
+ they can offer caller ID (phone service) which Telecom are incapable of doing.





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  Reply # 274865 20-Nov-2009 23:54
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You can change to any of the other plans if you want to ... I will say, http is not shaped, so could be something else there ... happy to look into it if you want to DM me a line/account number




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  Reply # 274866 20-Nov-2009 23:58
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doozy: You can change to any of the other plans if you want to ... I will say, http is not shaped, so could be something else there ... happy to look into it if you want to DM me a line/account number


Hi Doozy, thanks for your reply.

Changing plan is not really an option since Telecom do not offer higher capped (over 60gb+) plans.


I will PM you my account number now.


Thanks

EDIT: If HTTP is not capped then there must be a pretty serious issue.
Unfortunately, just reading word for word on the Telecom site really doesnt instil much faith since it states


Traffic Management - We don't place an artificial cap on the download or upload speed on the majority of the internet activity our customers have on this plan. But because it has no fixed data allowance, we do manage all the traffic on it to optimise the experience for everyone on the plan. When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds, in particular you are likely to see reduced speeds in relation to file sharing traffic.





 
 
 
 


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  Reply # 274877 21-Nov-2009 01:11
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We're on Big Time at home and don't have any problem with Geekzone loading slowly, so +1 for something else being the problem.

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  Reply # 274881 21-Nov-2009 04:22
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You sure you are not running geekzone.co.nz on a 486? It might explain the 2 mins to load geekzone bit!

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  Reply # 274884 21-Nov-2009 07:29
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All traffic is managed on Big Time. But it shouldn't impact that much on your browsing.

Hee are the same questions we ask a lot of people to find if this is on your side (yes, it could be, really) or on Telecom's side:

- are you running more than one antivirus on your PC?
- have you installed all the latest updated on your PC?
- when was the last time you ran a full antivirus scan on your PC?
- are you correctly using DSL filters where needed on your wiring?
- have you tested unplugging every other device (phone, fax, Sky box) and using the Internet then?
- if the speeds were better, have you tried plugging one device at a time to see if there's one causing interference?
- have you had your house wiring professionally checked to make sure there isn't any shorts or problems?





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  Reply # 274886 21-Nov-2009 07:41
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They say HTTP traffic should not be affected . I suffered terrible performance on bigtime trying browse,in fact trying to do anything. After changing to the the Pro plan no issues what so ever. I now run at my line speed as oposed  to just a little above dial up.

Telecom is throttling everything on the Bigtime plan to the point it barely meets the broadband requirements.




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  Reply # 274887 21-Nov-2009 07:47
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freitasm: All traffic is managed on Big Time. But it shouldn't impact that much on your browsing.

Hee are the same questions we ask a lot of people to find if this is on your side (yes, it could be, really) or on Telecom's side:

- are you running more than one antivirus on your PC? no
- have you installed all the latest updated on your PC? Yes
- when was the last time you ran a full antivirus scan on your PC? 6 months ago on one PC (no antivirus) and my mac never, the mac is suffering from the same speed issues (wired)
- are you correctly using DSL filters where needed on your wiring? Yes - Havent changed anything since Orcon+
- have you tested unplugging every other device (phone, fax, Sky box) and using the Internet then? Yes
- if the speeds were better, have you tried plugging one device at a time to see if there's one causing interference? They werent any better - Neglegiable attained downstream difference.
- have you had your house wiring professionally checked to make sure there isn't any shorts or problems? Yes



Had to run quickly, so have answer your questions above.





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  Reply # 274905 21-Nov-2009 09:12
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For me on Big Time at home reloading this thread for example takes ~8sec with ads unblocked/turned on.



Full size Image:
https://cdn.geekzone.co.nz/imagessubs/1d5a610e0f7e49db50840603136a1987.jpg



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  Reply # 274987 21-Nov-2009 16:33
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Any news, Doozy?







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  Reply # 274990 21-Nov-2009 16:47
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Spoke too soon.






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  Reply # 274992 21-Nov-2009 17:34
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I'm on Big Time myself and not that impressed with it, once our month rolls I'll likely go onto the 20gb plan

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  Reply # 274995 21-Nov-2009 17:38
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I'm on Bigtime and love it, Can consistently get fast speeds? maybe its just my adsl2 connection?

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  Reply # 275003 21-Nov-2009 17:58
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Have recently moved to Telecom Big time from Telstraclear Cable(Because of Cost) and have been rather Surprised considering the complaints I have heard, Did notice afew issues with some sites etc and gaming before I got Interleaving turned off, but since turning it off no issues other than on some websites have noticed afew issues with some sites, mainly around US or European sites taking longer than they would normally take.

Connection speeds aren't to bad, 6.5Mb down and 600Kb up, so abit of a drop from the TCL 10Mb down and 2Mb up, but that hasnt really worried me. Even Youtube is good.

But with those issues I would suspect possibly your DSL profile is up the shoot or something.




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  Reply # 275021 21-Nov-2009 19:39
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Geekzone (ad-free) seems really snappy here on my Bigtime connection.

While international downloads are a little bit slower than before, I still usually achieve at least 150 kilobytes per second... which is ok for me, since there are no usage caps.




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  Reply # 275037 21-Nov-2009 21:17
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i get good speed on HTTP all times of day now and gaming is fine too now.




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