TNZ and international traffic, not working

Forums › Spark New Zealand › TNZ and international traffic, not working

rscole86

4354 posts

Uber Geek

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# 50104 22-Nov-2009 11:57

Hi All,

From around 1am I have been unable to access most (all) internationally based sites. I cannot connect to live messenger / IRC, no emails, nothing.

I have reset modems and PCs with not change.

tracert - google.co.nz

1     1 ms     1 ms     1 ms homeportal [192.168.1.254]
2    10 ms    11 ms    11 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
3     *        *        *     Request timed out.
4    20 ms    21 ms    21 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
5    22 ms    23 ms    21 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
6     *        *        *     Request timed out.
7     *        *        *     Request timed out.
8   183 ms   180 ms   212 ms so7-0-3.sjbr2.global-gateway.net.nz [122.56.127.54]
9     *      182 ms     *     so0-0-1.pabr4.global-gateway.net.nz [202.50.232.86]
10   182 ms     *        *     74.125.49.185
11     *      182 ms   182 ms 209.85.240.114
12     *        *        *     Request timed out.
13   197 ms   238 ms     *     209.85.250.144
14     *      197 ms   198 ms 64.233.174.103
15     *        *      199 ms 216.239.46.22
16     *        *        *     Request timed out.

ping - google.co.nz

approx 75-80% packet loss at 200ms

Any ideas whats happening here?

Is anyone else experiencing the same?

rscole86

4354 posts

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# 275139 22-Nov-2009 12:23

Just called telecom, and they have an automated message saying that

"some of our Telecom Broadband customers are unable to access international websites, and they are working on the problem"

from what I got, there is no eta for it being fixed either.

lanks

75 posts

Master Geek

# 275189 22-Nov-2009 14:29

Can't believe this absolutely useless.

Ragnor

8035 posts

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# 275193 22-Nov-2009 14:37

Fine here at home.. probaably a regional problem or a fault with a specific interface or ip range, something like that.

That's life, I suggest going to the pub playing some pool and having a drink.

lanks

75 posts

Master Geek

# 275200 22-Nov-2009 15:07

Back up and running now.

bvidulich

58 posts

Master Geek

# 275220 22-Nov-2009 16:40

What region are you from? I am in Napier/Hawke's Bay and have also experienced international issues today. A friend down the road from me says that he was not affected. I notice that the issue has been resolved for me now.

lanks

75 posts

Master Geek

# 275231 22-Nov-2009 17:44

Auckland. Interesting that not everyone was affected.

Adamal

544 posts

Ultimate Geek

# 275325 22-Nov-2009 23:26

lanks: Auckland. Interesting that not everyone was affected.

Probably an internal routing issue.

tr3v

234 posts

Master Geek

# 275356 23-Nov-2009 08:35

Any statement from Telecom? I couldn't find anything regarding yesterday's outage other than here and from the Aardvark (http://aardvark.co.nz/daily/2009/1123.shtml).

I am in Taranaki and I did not have any international access (as well as any NZ websites that have International links such as adbureau and analytics.... argh!) for most of yesterday. Obviously this problem was widespread given the message left on the Telecom call centre.

NealR

426 posts

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# 275381 23-Nov-2009 09:59

Problem seems to be in the USA. Working with local provider to resolve. Worst affected are those using DNS servers based in USA.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

doozy

245 posts

Master Geek

Trusted

# 275394 23-Nov-2009 10:30

rscole86: Hi All,

From around 1am I have been unable to access most (all) internationally based sites. I cannot connect to live messenger / IRC, no emails, nothing.

I have reset modems and PCs with not change.

tracert - google.co.nz

1     1 ms     1 ms     1 ms homeportal [192.168.1.254]
2    10 ms    11 ms    11 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
3     *        *        *     Request timed out.
4    20 ms    21 ms    21 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
5    22 ms    23 ms    21 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
6     *        *        *     Request timed out.
7     *        *        *     Request timed out.
8   183 ms   180 ms   212 ms so7-0-3.sjbr2.global-gateway.net.nz [122.56.127.54]
9     *      182 ms     *     so0-0-1.pabr4.global-gateway.net.nz [202.50.232.86]
10   182 ms     *        *     74.125.49.185
11     *      182 ms   182 ms 209.85.240.114
12     *        *        *     Request timed out.
13   197 ms   238 ms     *     209.85.250.144
14     *      197 ms   198 ms 64.233.174.103
15     *        *      199 ms 216.239.46.22
16     *        *        *     Request timed out.

ping - google.co.nz

approx 75-80% packet loss at 200ms

Any ideas whats happening here?

Is anyone else experiencing the same?

It should be alright now ... can you confirm?

disclaimer: dramatisation, may not have happened

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