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Topic # 50104 22-Nov-2009 11:57
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Hi All,

From around 1am I have been unable to access most (all) internationally based sites. I cannot connect to live messenger / IRC, no emails, nothing.

I have reset modems and PCs with not change.


tracert - google.co.nz

  1     1 ms     1 ms     1 ms  homeportal [192.168.1.254]
  2    10 ms    11 ms    11 ms  219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
  3     *        *        *     Request timed out.
  4    20 ms    21 ms    21 ms  xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
  5    22 ms    23 ms    21 ms  xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8   183 ms   180 ms   212 ms  so7-0-3.sjbr2.global-gateway.net.nz [122.56.127.54]
  9     *      182 ms     *     so0-0-1.pabr4.global-gateway.net.nz [202.50.232.86]
 10   182 ms     *        *     74.125.49.185
 11     *      182 ms   182 ms  209.85.240.114
 12     *        *        *     Request timed out.
 13   197 ms   238 ms     *     209.85.250.144
 14     *      197 ms   198 ms  64.233.174.103
 15     *        *      199 ms  216.239.46.22
 16     *        *        *     Request timed out.

ping - google.co.nz

approx 75-80% packet loss at 200ms


Any ideas whats happening here?

Is anyone else experiencing the same?

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4194 posts

Uber Geek
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  Reply # 275139 22-Nov-2009 12:23
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Just called telecom, and they have an automated message saying that

"some of our Telecom Broadband customers are unable to access international websites, and they are working on the problem"

from what I got, there is no eta for it being fixed either.

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Master Geek


  Reply # 275189 22-Nov-2009 14:29
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Can't believe this absolutely useless.

 
 
 
 


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  Reply # 275193 22-Nov-2009 14:37
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Fine here at home.. probaably a regional problem or a fault with a specific interface or ip range, something like that.

That's life, I suggest going to the pub playing some pool and having a drink.

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Master Geek


  Reply # 275200 22-Nov-2009 15:07
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Back up and running now.

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Master Geek


  Reply # 275220 22-Nov-2009 16:40
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What region are you from? I am in Napier/Hawke's Bay and have also experienced international issues today. A friend down the road from me says that he was not affected. I notice that the issue has been resolved for me now.

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Master Geek


  Reply # 275231 22-Nov-2009 17:44
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Auckland. Interesting that not everyone was affected.

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Ultimate Geek


  Reply # 275325 22-Nov-2009 23:26
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lanks: Auckland. Interesting that not everyone was affected.


Probably an internal routing issue.

234 posts

Master Geek
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  Reply # 275356 23-Nov-2009 08:35
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Any statement from Telecom? I couldn't find anything regarding yesterday's outage other than here and from the Aardvark (http://aardvark.co.nz/daily/2009/1123.shtml).

I am in Taranaki and I did not have any international access (as well as any NZ websites that have International links such as adbureau and analytics.... argh!) for most of yesterday. Obviously this problem was widespread given the message left on the Telecom call centre.

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Ultimate Geek
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  Reply # 275381 23-Nov-2009 09:59
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Problem seems to be in the USA. Working with local provider to resolve. Worst affected are those using DNS servers based in USA.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

245 posts

Master Geek
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  Reply # 275394 23-Nov-2009 10:30
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rscole86: Hi All,

From around 1am I have been unable to access most (all) internationally based sites. I cannot connect to live messenger / IRC, no emails, nothing.

I have reset modems and PCs with not change.


tracert - google.co.nz

  1     1 ms     1 ms     1 ms  homeportal [192.168.1.254]
  2    10 ms    11 ms    11 ms  219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
  3     *        *        *     Request timed out.
  4    20 ms    21 ms    21 ms  xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
  5    22 ms    23 ms    21 ms  xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8   183 ms   180 ms   212 ms  so7-0-3.sjbr2.global-gateway.net.nz [122.56.127.54]
  9     *      182 ms     *     so0-0-1.pabr4.global-gateway.net.nz [202.50.232.86]
 10   182 ms     *        *     74.125.49.185
 11     *      182 ms   182 ms  209.85.240.114
 12     *        *        *     Request timed out.
 13   197 ms   238 ms     *     209.85.250.144
 14     *      197 ms   198 ms  64.233.174.103
 15     *        *      199 ms  216.239.46.22
 16     *        *        *     Request timed out.

ping - google.co.nz

approx 75-80% packet loss at 200ms


Any ideas whats happening here?

Is anyone else experiencing the same?


It should be alright now ... can you confirm?

disclaimer: dramatisation, may not have happened




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