Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3416 posts

Uber Geek

Trusted

# 50160 23-Nov-2009 19:51
Send private message

I went to see a client today.
They are an elderly couple who purchased a belkin wireless router and set it up, assured by the person who configured it at harvey norman that it would be secure.

Anyhow it wasnt secure, and one of the neighbours ran up 22gb of data last month - or $470 in excess usage fees on their broadband starter plan.

I went out and secured the network and rang telecom to ask if they could reverse the charge - which they did.

The customer was so happy and very impressed with telecom's customer service from the accounts department. Also I am impressed with the technical support who suggested to call a technician out to check the wireless network.

Well done Telecom.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic
63 posts

Master Geek


# 275606 23-Nov-2009 20:15
Send private message

thank you bro for sharing this positive news with us it's good to here someone got a good Result from telecom Well done!

1539 posts

Uber Geek

Trusted

  # 275613 23-Nov-2009 20:48
Send private message

Telecom have really done a HUGE re image of their company, and I like it, coming from a person who said I would never use telecom again who know has everything , land line, net, cellphone, tolls

 
 
 
 


6361 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

# 275622 23-Nov-2009 21:01
Send private message

boby55: Telecom have really done a HUGE re image of their company, and I like it, coming from a person who said I would never use telecom again who know has everything , land line, net, cellphone, tolls


This was my impression too after going on the Telecom Exchange tour.  I'll outline more in my next blog post, once I stop being lazy and publish it.

22746 posts

Uber Geek

Trusted
Subscriber

  # 275631 23-Nov-2009 21:22
Send private message

That's good, but I have seen them do that back in the pre fancy asterisk and new attitude days for a similar thing.

What I would be impressed with is if they had seen the excess usage and called the customers to ask if their current plan was right for them, and if they had got a wireless router etc.. That would be problem solving and potential up-sell at the same time.

edit - spelling... typing like a r'trd today...




Richard rich.ms

49 posts

Geek


  # 275831 24-Nov-2009 15:37
Send private message

They did something similar for us a few weeks ago. We were on the 20GB plan which slows you to dial up when you go over the limit, and they noticed that we always went over and asked if we wanted to try 40GB free for a month or two. We said yes, we hit forty, we never got slowed down. At some point I clicked to the fact that a friend of mine on a 40GB plan got charged for each MB he went over......$650 in excess charges later, we rang telecom stated that
1) no one told us it would be different if we went over our cap
2) we were told we could try the 40GB for no extra cost.
So they reversed all the extra charges :)

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.