Telecom BB significantly SLOWER since TiVO!!!

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Batman

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#50806 26-Nov-2009 00:46

first of all, i've complained to the telecom ppl.

just want to know if you guys think the same.

used to get speeds of 10Mbps (speedtest to chch server; i live in chch). now only hit that speed very occasionally, most of the time sitting between 1-3Mbps. sometimes at a crawl of under 1! ping is always 38ms.

anyone else got the same trouble?

(and yes modem line speed is 12Mbps down. 660Kbps up. at all times. using the thomson 585)

Involuntary autocorrect in operation on mobile device. Apologies in advance.

Ragnor

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#276370 26-Nov-2009 01:13

Christchurch Speed Test server is hosted by Snap, so it may not be Telecom's end that is the problem.

What speed do you get downloading the test files here
http://zeus.jetstream.co.nz/

This web server is connected directly to Telecom's Multi Service Core network via a 100Mb Ethernet link. Due to the central location and unconstrained connection into Telecom's core Internet VPN this makes it a good web site to test download performance assuming you are an Xtra retail customer.

Batman

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#276387 26-Nov-2009 07:42

ok will do that. but the thing was, the same speed was obtained on the speed testing link telecom gave me.
www.telecom.co.nz/speedmeter

Involuntary autocorrect in operation on mobile device. Apologies in advance.

ChrisCoxon

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#276413 26-Nov-2009 09:43

Hi - Maybe this is what I'm experiencing - My broadband the last 3 days is periodically crawling to a stand still - webpages hanging & failing, both nationally and internationally.
I came to Geekzone just now looking for answers...

farcus

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#276425 26-Nov-2009 10:10

yes, I am seeing exactly the same thing here in CHCH over the last couple of days. Doubt that it is TIVO related though as Telecom have apparently only sold 600 units. I wouldn't think that is enough to slow the internet to a crawl.

josephhinvest

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#276427 26-Nov-2009 10:14

Just wanted to say that I am TiVo user and Telecom BigTime user and I have not noticed any degradation of broadband performance since TiVo installed. (Auckland, Waitakere City)

Cheers,
Joseph.

Batman

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#276435 26-Nov-2009 10:21

the best thing you all can do is bug telecom to fix it. seriously if they dont fix it i want out! (dont know where i'll go though :)

Involuntary autocorrect in operation on mobile device. Apologies in advance.

meesham

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#276439 26-Nov-2009 10:26

I just spoke to Telecom, it looks like there's a problem in Chch, they seemed to think it was the dslam in the central Chch exchange. I'm connected at my normal speed (about 8.5MB/s), but I can only download from the telecom website at about 20-30KB/s. They said they should hopefully have it sorted in 3 hours.

ChrisCoxon

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#276466 26-Nov-2009 11:00

I think its fixed now... my speed has just jumped from 0.4 to 5.28Mb/s in Papanui, Christchurch.

farcus

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#276476 26-Nov-2009 11:16

ChrisCoxon: I think its fixed now... my speed has just jumped from 0.4 to 5.28Mb/s in Papanui, Christchurch.

me too - in Bryndwr - just in the past 20 mins or so.

Ragnor

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#276503 26-Nov-2009 13:39

Stand down from red alert

meesham

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#276583 26-Nov-2009 16:13

Yep back to normal for me at about 10ish too.

I just spoke to Telecom again, apparently a cable got cut near Napier meaning that all the traffic was getting redirected via another pipe. Overall I'm pretty happy with how Telecom handled it, very impressed that they called me back to let me know what happened.