Acer Aspire One onboard 3G not connecting to XT

Forums › Spark New Zealand (including Skinny and BigPipe) › Acer Aspire One onboard 3G not connecting to XT

manburger

22 posts

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#51064 26-Nov-2009 19:18

Hey, I recently purchased an Acer Aspire One 531h. I put a telecom sim card in, I can see the telecom's HSDPA network (along with the vodafone 3g and 2g networks) on Acer's 3g connection manager, but when I try to connect it says "An error occured during connection. Error 619. Your authentication settings in the current profile may be invalid".
In the connection manager there's no Telecom firmware option for one reason or another (I've updated the software/drivers), but they do have an option to overwrite the APN/homepage, which I did using internet.telecom.co.nz and http://pdaportal.telecom.co.nz. Still nothing however.

So, failing that, I read on here about setting it up manually as a dialup connection. I changed the initialisation string to AT+CGDCONT=1, "ip", "direct.telecom.co.nz" in device manager, setup a new Dialup connection calling *99#, username/pw blank and tried connecting, but it gets to "Registering your computer on the network", then I get a "Error 619. A connection to the remote computer could not be established, so the port used for this connection was closed."

I've tried both internet.telecom.co.nz and direct.telecom.co.nz in both cases. I can also send/receive SMS's from the connection manager. Anyone have any ideas on what I've been doing wrong?
I'll get my grubby little hands on a vodafone sim card and see if that encounters any trouble, as there is a VFNZ firmware option in the software. If the firmware's the issue, maybe I should try editing one of the existing revisions to a telecom one?

Thanks!

nzbnw

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#276629 26-Nov-2009 19:38

Hi

Are you using a prepaid or postpaid SIM? Was this recently upgraded from CDMA? If Prepaid do you have sufficient balance?

nzbnw

manburger

22 posts

Geek

#276630 26-Nov-2009 19:44

It's a prepaid sim, I got it 2nd hand so i'm not too sure if it's been recently changed from the CDMA network or not. It came with a few booklets titled Simplicity if that helps, looks quite new on the whole. There's definitely enough credit on there, ~$50, I will want to buy a data bundle at some point, but I just want to see if it works first so I'm leaving it on the default casual rate.

/edit: Hmm, I just put the sim card into my phone and it's not able to make calls/send messages. This is expected as the phone isn't 3g capable I assume?

Behodar

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#276650 26-Nov-2009 20:25

Correct, a non-3G phone won't work.

nzbnw

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#276657 26-Nov-2009 20:49

I would give the help desk a ring and see if they can help you. 0800 32 32 32. Ask them to check the connection details with respect to Mobile Data.

If you have any problems report back here.

nzbnw

nitrotech

1285 posts

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#276676 26-Nov-2009 22:06

From reading about this model machine the acer american model has a gobi module in it so these instructions should also work for you

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=36790

manburger

22 posts

Geek

#276731 27-Nov-2009 06:08

Hmmm, downloaded Hyperterminal and followed the steps, but I'm really confused. When I create a new connection, do I enter the number to dial as *99#? I tried this, and it says "Connected" but when I type 'AT' and press enter, the cursor just moves back to the beginning of the sentence. Any ideas?

/edit: Ok, got it working (I was connecting through the modem and not the comport associated with it), but still error 619. As a seperate issue, whenever I put the computer to sleep it loses the modem, which reappears after a while, so I'm going to upgrade to windows 7 before calling telecom. Thanks for all the help guys, if you have any more ideas let me know!

nitrotech

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#276784 27-Nov-2009 09:56

Remember if you call telecom they will say that the only offer support for devices that were sold by them, any import device on the network is entirely the customers problem.

Have you shut down the connection manager before starting all of this? the connection manager communicates with the device and often changes the settings.

Are you also sure it is the Gobi device? what is the device listed as in the device manager?

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manburger

22 posts

Geek

#285113 25-Dec-2009 11:35

Finally, some free time! It's definitely the Gobi device. I installed 7, but driver's for it are really hard to find. I've got a few which should work, but all they do is recognise the device and install the driver, it doesn't give it any funtionality, even to the limited extent which it had under XP. I'm going to install XP on a partition and see if I can keep playing around with it.

As an aside, it's still an awesome netbook and I'm really glad I got it. If I could get this thing going it would be amaaaazing.

Merry christmas everyone!

nitrotech

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#287277 5-Jan-2010 21:51

HP has released windows 7 drivers for the gobi

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4062&lc=en&dlc=en&cc=nz&product=3913573&lang=en

If you can't turn the device on or off you could install the HP wireless assistant - you put the switch wwan on (or off) at the end.

I have an aspire one too and they are a nice machine, I am currently doing a bit of work on the HP software to get it working correctly on the HP mini - I am making some progress, will report back soon