Telecom T Stick Problem

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom T Stick Problem

ravsingh

51 posts

Master Geek

#53749 12-Dec-2009 20:52

Hey guys
Picked up a T Stick as part of Telecom's giveaway the other day.
I hooked it up to my laptop on Thursday and everything was fine, really impressed at performance.

Im running XP and have 3 USB ports on my comp, now today when i plug the T Stick into
any of the other two USB ports other than the original port i installed it on, the Telecom
Connection Manager starts up but all it says is "Please wait.. Initialising".
Its stays like this until i get fed up and click on the remove hardware process.

Any ideas about how to fix this? I should have installed it on one of the other two ports originally
but i didnt think it would be a problem.

Tried calling Telecom but gave up after being on hold for 25mins.
Any ideas guys?

jaidevp

331 posts

Ultimate Geek

Trusted

Spark NZ

#281853 12-Dec-2009 21:38

have you tried removing the "Telecom Connection manager" in Add/Remove programs from control panel. Restart the laptop, then insert the modem into the USB port you prefer which should start the install process again.

ravsingh

51 posts

Master Geek

#281901 13-Dec-2009 10:03

Thanks for your reply jaidevp
Is this a common problem?
I didnt think it would matter which port i originally installed the T Stick on, shouldn't it work on any of them regardless?

jaidevp

331 posts

Ultimate Geek

Trusted

Spark NZ

#281933 13-Dec-2009 12:59

Depends on the USB device. An explanation of this behaviour can be found here

codyc1515

1598 posts

Uber Geek
Inactive user

#281938 13-Dec-2009 13:41

Yes, I believe you do have to plug it in the same USB port as when it was first installed.
Never works for me in a different port.

Pretty annoying actually..

scorpiworld

192 posts

Master Geek

#282009 13-Dec-2009 20:08

Had this problem a few times, a system restart any time the data card doesn't connect properly usually fixes the software.

As advised it's generally a good idea to keep using the same USB port, but it is possible to use any port once you have successfully installed the software and drivers.

ravsingh

51 posts

Master Geek

#282026 13-Dec-2009 21:25

Thanks scorpiworld, whenever i exit the Telecom Manager, it keeps restarting itself and stopping at the initialising screen. Do you restart while it is doing this to fix the problem?

CYaBro

4582 posts

Uber Geek

ID Verified

Trusted

#284400 21-Dec-2009 16:40

ravsingh: Thanks scorpiworld, whenever i exit the Telecom Manager, it keeps restarting itself and stopping at the initialising screen. Do you restart while it is doing this to fix the problem?

Hey, I'm having the exact same problem as you!

Got a laptop here that was playing up so have formated and reloaded Vista Business 32-bit SP2 and all the chipset drivers etc.

I connected the t-stick and installed the software and it sort of worked the first couple of times in that it would say it was connected but I couldn't browse the internet or anything.
So I removed the software, restarted and reinstalled it using the same USB port as before and now it is doing the same thing as above - Just sits there saying "Please wait... Initialising..."
If I close the software it automatically opens again.

Opinions are my own and not the views of my employer.

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Ashka

139 posts

Master Geek

#284686 22-Dec-2009 18:56

The explanation was interesting thanks jaldevp.

Just in case another Mac user is reading this:
The XT stick works in the same way when attached to either of the USB ports on my MacBook Pro running OSX 10.6.2. The software isn't good but it works the same way on both after being installed on one.
S.

CYaBro

4582 posts

Uber Geek

ID Verified

Trusted

#284743 23-Dec-2009 00:13

I spoke to someone today who is also having this same problem.
They have a pc and a laptop, the t stick works fine on the laptop but won't work on the pc.
Is the software for these things just crap?

Opinions are my own and not the views of my employer.

ravsingh

51 posts

Master Geek

#284865 23-Dec-2009 16:48

CYaBro:
ravsingh: Thanks scorpiworld, whenever i exit the Telecom Manager, it keeps restarting itself and stopping at the initialising screen. Do you restart while it is doing this to fix the problem?

Hey, I'm having the exact same problem as you!

Got a laptop here that was playing up so have formated and reloaded Vista Business 32-bit SP2 and all the chipset drivers etc.

I connected the t-stick and installed the software and it sort of worked the first couple of times in that it would say it was connected but I couldn't browse the internet or anything.
So I removed the software, restarted and reinstalled it using the same USB port as before and now it is doing the same thing as above - Just sits there saying "Please wait... Initialising..."
If I close the software it automatically opens again.

Yup sounds exactly like the problem i was having.
I removed the Telecom Manager and reinstalled to a different USB as jaidev said.
Its pretty minor but kinda annoying as i have a few other things plugged into my USB ports.

Is yours working at all CYabro?

exportgoldman

1202 posts

Uber Geek

Trusted

#284868 23-Dec-2009 16:58

I just installed one on XP today and hit both the "initializing..." forever problem (uninstall and reinstall) and when quiting it keep launching over and over.

I called up the helpdesk got through straight away and they guy said to uninstall and reinstall. Hmmmmm. Said I could download the latest software from the manafacturers website in nz but it was the same version as on the T-STICK.

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grantvand

13 posts

Geek

#382933 21-Sep-2010 23:01

I also had the same error "Please wait.. Initialising" on a Telecom XT stick running on Windows XP
This is what I did to troubleshoot and resolve:

Analysis (1)
1) Control Panel, Network Connections, Create a New Connection. Click Next
2) Welcome to the New Connection Wizard, Cick Next
3) Connect to Internet, then Next
4) Setup my connection Manually then Nex
5) Connect using a dial-up modem is greyed out. Click Cancel

Analysis (2)
1) Control Panel, Phone and Modem Options - cannot open - returns an error

Fix:
In this situation, the Telephony Service was disabled and this is required for modems including the Telecom XT stick. To enable:
1) Control Panel, Administrative Tools, Services, Telephony
2) Double-click and set Startup Type to Automatic

Close and reopen the Telecom Connection Manager. This now resobed the issue.

old3eyes

9119 posts

Uber Geek

Subscriber

#383009 22-Sep-2010 08:37

exportgoldman:
I just installed one on XP today and hit both the "initializing..." forever problem (uninstall and reinstall) and when quiting it keep launching over and over.

I called up the helpdesk got through straight away and they guy said to uninstall and reinstall. Hmmmmm. Said I could download the latest software from the manafacturers website in nz but it was the same version as on the T-STICK.

My wife had a similar problem with her one. She put the SIM in with the pointy end out instead of the pointy end in..

Regards,

Old3eyes