After purchasing that modem (MF626) in that lovely promotion that Telecom were running, i've since come to the realization that it actually doesn't work in Mac OS X 10.6(.2) 64bit.

So I've contact Telecom about it and they said that they cant do anything about it, and they they won't be contacting ZTE ( asked them explicitly if they would)  to correct the issue (in other words, update the drivers).

The fact is, they provided documentation and on the ZTE website saying that the device is supported on Mac OS 10.5 and above, implying that 10.6 64bit AND 32bit is supported and Telecom are saying that "it works" and basically treating the customer like an idiot.

The only solution they were willing to provide was to get a refund for the device (which doesn't really make me happy since it means I cant have one, making me disadvantaged because I own a Mac). The only other thing they mentioned was that maybe I should go back to the store I purchased it from and PURCHASE A MORE EXPENSIVE DEVICE.

Then when I requested to speak to a manager about them not contacting ZTE, the CSR then said that the manager wasn't available till around 5pm, which just happens to be a good time to go home, if you ask me.

Telecom staff, got anything else you'd like to add, before I continuing bagging the company for the trashy excuses and relatively poor customer service?


FYI: I use the 64bit kernal

And for those who ask why - it is because in my case, it IS faster.