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Topic # 53853 14-Dec-2009 15:31
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After purchasing that modem (MF626) in that lovely promotion that Telecom were running, i've since come to the realization that it actually doesn't work in Mac OS X 10.6(.2) 64bit.

So I've contact Telecom about it and they said that they cant do anything about it, and they they won't be contacting ZTE ( asked them explicitly if they would)  to correct the issue (in other words, update the drivers).

The fact is, they provided documentation and on the ZTE website saying that the device is supported on Mac OS 10.5 and above, implying that 10.6 64bit AND 32bit is supported and Telecom are saying that "it works" and basically treating the customer like an idiot.

The only solution they were willing to provide was to get a refund for the device (which doesn't really make me happy since it means I cant have one, making me disadvantaged because I own a Mac). The only other thing they mentioned was that maybe I should go back to the store I purchased it from and PURCHASE A MORE EXPENSIVE DEVICE.

Then when I requested to speak to a manager about them not contacting ZTE, the CSR then said that the manager wasn't available till around 5pm, which just happens to be a good time to go home, if you ask me.

Telecom staff, got anything else you'd like to add, before I continuing bagging the company for the trashy excuses and relatively poor customer service?


FYI: I use the 64bit kernal

And for those who ask why - it is because in my case, it IS faster.





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  Reply # 282349 14-Dec-2009 15:49
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Are you running a 32bit kernel or a 64bit kernel?

The MF626 should work as look as you are running a 32bit kernel, which is what Apple recommends for Macbook users anyway.

Doesn't the following software work for you?
- http://www.zte.co.nz/main/Product_Downloads/MF636_downloads.htm
- http://www.zte.co.nz/main/Product_Downloads/MF626_downloads.htm




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 282351 14-Dec-2009 15:54
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:)
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  Reply # 282352 14-Dec-2009 15:57
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openmedia: Are you running a 32bit kernel or a 64bit kernel?

The MF626 should work as look as you are running a 32bit kernel, which is what Apple recommends for Macbook users anyway.

Doesn't the following software work for you?
- http://www.zte.co.nz/main/Product_Downloads/MF636_downloads.htm
- http://www.zte.co.nz/main/Product_Downloads/MF626_downloads.htm



Yeah, had a look there, nothing helped.

It works in 32bit but not in 64bit, which is what I run - I thought I had put that in the description, sorry about that.









BTW: Yes, sorry MF. I accept I shouldn't have put that.





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  Reply # 282360 14-Dec-2009 16:14
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Why not just use a VM, such as Parallels or VirtualBox, or would you rather not go back to the dark side :)?



:)
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  Reply # 282368 14-Dec-2009 16:28
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codyc1515: Why not just use a VM, such as Parallels or VirtualBox, or would you rather not go back to the dark side :)?




eww, no thanks dude.
I would really rather not - otherwise I would have already :P






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  Reply # 282369 14-Dec-2009 16:29
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Is this really something to complain about? I bet it's something like a fraction of a percent of PC users are booting into 64 OS X. I'd prefer proper Linux support before they did this.

I also assume they'll have 64bit drivers in progress for when Apple inevitably change over to a 64 bit kernel. In the mean time you could try contacting ZTE yourself and see if they have any pre-release drivers they could release to you?

I also don't think they're implying 64 bit support is available. They state (correctly) that it works with 10.5 and above, and will work perfectly fine with the OS as Apple shipped it.

In the mean time I'll remain blissfully unaware of any speed increases and continue to boot into my 32 bit kernel :)

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  Reply # 282383 14-Dec-2009 17:05
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These devices work fine under recent Linux distros.

As to running a 64bit OSX kernel, at the moment a lot of other drivers won't work, including things like VMWare Fusion.

Do you have a major reason to run the 64bit kernel vs the 32bit version?




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.



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  Reply # 282385 14-Dec-2009 17:13
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openmedia:
Do you have a major reason to run the 64bit kernel vs the 32bit version?


yup, like i said, its much faster. that seems like a big deal to me lol





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  Reply # 282390 14-Dec-2009 17:20
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Same crap was happening when vista was new and lots of people were getting 64 bit. End result, unless they used the windows logo they could only support a subset of versions. Will be the same for this.

Best case I would expect would be a refund which since it was free is nothing.

You _may_ be able to mess around and complain under the CGA for more but really, you choose to be on the bleeding edge of a minority of a minority so you have to expect the service that comes with that.




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  Reply # 282403 14-Dec-2009 17:51
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openmedia: These devices work fine under recent Linux distros.



I'm not arguing.  But working out of the box and working with some tweaking are two different things..

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  Reply # 282404 14-Dec-2009 17:51
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They don't call it the "bleeding edge" for nothing...


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  Reply # 282408 14-Dec-2009 17:59
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Aaroona:
openmedia:
Do you have a major reason to run the 64bit kernel vs the 32bit version?


yup, like i said, its much faster. that seems like a big deal to me lol


Interesting. I'm running 10.6.2 on my Macbook and it seems a lot faster even with the 32bit kernel. I haven't tried the 64bit kernel as almost none of the drivers I need will work.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 282409 14-Dec-2009 18:00
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Buttonmash:
openmedia: These devices work fine under recent Linux distros.



I'm not arguing.  But working out of the box and working with some tweaking are two different things..


Hmm.. Ubuntu 9.10, plugin stick, select your teleco, just works... No 3rd party software needed.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.



:)
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  Reply # 282415 14-Dec-2009 18:19
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Aaron,
Thank you for contacting Support.
At this point in time there is not 64-bit driver support for Mac OS for ZTE
USB modems.
Our development team are currently investigating this matter.
Unfortunately I do not have any further information.

regards,
Support

ZTE (Australia) Pty Ltd
www.zte.co.nz





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  Reply # 282420 14-Dec-2009 18:26
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C'est la vie (Such is Life)

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