XT T-STick still not working ...

Forums › Spark New Zealand (including Skinny and BigPipe) › XT T-STick still not working ...

nix

147 posts

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#53867 14-Dec-2009 23:21

Hi there

I got my freebie T Stick at the weekend and was quite happy as we were embarking on a road trip and this meant my young fella could have a few MB of data to play with. We are currently in Wairoa, Northern Hawkes Bay.

I got some fatal exception messages when I installed the modem but by exiting I was still able to get online. Even in Wairoa the connection felt snappy.

I was happily surfing this morning when I lost connection. My XT E71 stayed online so I saw that there was a network issue. No problem, I plugged in the old T STick.

Tonight I discover that the issue is fixed ... except for me. I connect momentarily and then tada, I am offline.

I did put the new sim in my phone to test it and that worked fine – I got a data connection. I have put my original sim into the XT T Stick and that works flawlessly – without the fatal exception.

Ideas? The call centre has gone to bed :(

BarTender

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#282503 15-Dec-2009 01:06

I would wait until morning and I suspect it will have all sorted itself out.

nix

147 posts

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#282556 15-Dec-2009 09:23

Thanks BarTender, but unfortunately it hasn't. I rang the Call Centre and was told that the problem is that the sim is out of credit. They can't give me any information that details how much data was used at each time.

I guess that I'll just have to recharge and keep a close eye on our usage. To be honest I have been using an old style T Stick for more than a year and never ever gone over my allowance. This is extremely bizarre, but with out any evidence I can't argue the point that I wouldn't have gone through 500MB in less than two days (most of which I have spent driving or with family).

grant_k

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#282568 15-Dec-2009 10:10

Have you tried looking at the "Internet Connection Records" provided by the Telecom Connection Manager software?

They will show the Date/Time/Duration of each session and how much data was Downloaded/Uploaded. It's very useful information; I keep a close eye on my records.

codyc1515

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#282600 15-Dec-2009 11:10

grant_k: Have you tried looking at the "Internet Connection Records" provided by the Telecom Connection Manager software?

They will show the Date/Time/Duration of each session and how much data was Downloaded/Uploaded. It's very useful information; I keep a close eye on my records.

You may find that the reports there are not quite as accurate as they could be, I reccommend checking out http://yt.telecom.co.nz/mobile (only on a T-stick), clicking get new password, check your txt/sms's, enter that into the page, then scroll down to change password, once logged in you can see your balance, and can then check it from any computer at http://www.telecom.co.nz/mbbmeter

--cody

redmouse

69 posts

Master Geek
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#282607 15-Dec-2009 11:15

Are you using a Mac with Snow Leopard? There is a problem where the device/driver/something that causes me to leak several KB's a second as chatter between SL and Telecom's DNS servers. This is distinct from the 64-Bit kernel problem.

Works like a champ in Leopard (10.5) and Ubuntu...

allstarnz

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#282611 15-Dec-2009 11:19

sorry for a slight hijack ... are these still available?

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codyc1515

1598 posts

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#282624 15-Dec-2009 11:41

allstarnz: sorry for a slight hijack ... are these still available?

That depends totally on the store, just give them a ring, you might be in luck

nix

147 posts

Master Geek
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#282626 15-Dec-2009 11:43

The tstick has been in an xp netbook and briefly in a E71 handset.

I looked at the connection manager but there is only a session yesterday morning - no data.

I also logged into the pdaportal site and that's got contradictory data. I've taken a screen shot which I will post later, along with a comparison shot.

jaidevp

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Spark NZ

#283146 16-Dec-2009 17:09

PM me your number I will take a look. Are you in a different location now and getting the same issue?