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Topic # 54586 18-Dec-2009 17:17
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Well now this is a surprise!  


I've just come back to NZ from Australia with my partner.  She has an unlocked iPhone that she used over there, and she wanted to get a Prepay SIM to use it over here as she'll be here semi-permanently.  We went out this morning to Queensgate to check out what Vodafone and Telecom had on offer.  


We've been in Australia for 6 months and have been on the Three network over there.  For $49 a month we get $350 worth of voice and text + 500MB data + a couple of network specific freebies like access to their video news etc.  


We weren't expecting to get anything like this in NZ but what we did get I was quite happy about.  First we went to Telecom and I was most impressed with how helpful the guy was there (Paul I think). We said that we want 500MB of data, as many txts as possible, and voice on top.  I was really surprised by the way he worked with us to tailor the services to suit us...We ended up getting a 500MB data pack for $30, unlimited txts for $12 and she will just top up whatever she thinks she needs for voice.  


We went to Vodafone afterward to compare things.  They were unwilling to customise a service for us, and their prepay data was only available as a 100MB pack.  Even the guy himself clearly felt disheartened that he couldn't help us, and he could just see another sale walking out the door.


I've been with Vodafone for many years but when I come back to NZ I'll be shifting to Telecom if the service is as good as it was today.  Well done to them!

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  Reply # 283850 18-Dec-2009 18:03
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Great to Hear :) Thanks for sharing this.

We all get a buzz hearing that we have happy customers out there :)

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  Reply # 283854 18-Dec-2009 18:12
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Woohoo
You dont see much compliments for Telecom on here so this is awesome :)

 
 
 
 


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  Reply # 283946 19-Dec-2009 08:11
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zang!





Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

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  Reply # 283953 19-Dec-2009 08:46
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So you can add the $30.00 500mb pre pay data pack to an existing pre pay xt mobile?

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  Reply # 283963 19-Dec-2009 09:53
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Yes.

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  Reply # 283970 19-Dec-2009 10:22
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Telecom Stores has always had good customer service. They explain all of the plans and help to tailor a solution for you. They are great!!!!!




Morgan French-Stagg

 

morgan.french.net.nz

 

 


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  Reply # 283971 19-Dec-2009 10:25
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That's not what customer service told me a few weeks back. Said I could not add that data plan to a pre pay xt mobile and to buy a usb stick. So I did and have now discovered I did not need to. Waste of $99. Useless customer support Telecom!

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  Reply # 283972 19-Dec-2009 10:27
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Should not have to go into a store for good customer service!

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  Reply # 284043 19-Dec-2009 16:24
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Great to see a positive story being posted here for a change!

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  Reply # 284067 19-Dec-2009 20:19
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When we came back to NZ, we got quite good customer service from a Vodafone Branded FirstMobile store. That was, until it came to the service being activated. It was a day late and the promised phone call to let us know it'd be working didn't come.

But he was very helpful when it came to picking a plan etc.

I think both VF and TCom are picking up their customer experience side of things, at least compared to a few years ago.




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  Reply # 284200 20-Dec-2009 15:21
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Great to hear that Simon and I could be of help to you :)  Hope you are enjoying the data speeds!

andrewcnz, have you got the 500mb/$30 deal set up on your normal sim card now, or are you going to use the data on the Data Card instead?

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  Reply # 284239 20-Dec-2009 20:12
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andrewcnz, have you got the 500mb/$30 deal set up on your normal sim card now, or are you going to use the data on the Data Card instead?



Will use data card now put lots of credit on it.

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  Reply # 284454 21-Dec-2009 19:47
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In the past year I've had to deal with Telecom on 6-7 different occasions, people on the phone, people in store and people on the net (a couple of blokes via GZ). Every time I've come away being amazed at how helpful and efficient they've been. I won't give specifics as at least one occasion was so beyond the call of duty that I suspect it's not a common occurrence so don't want to drop anyone in it :)

The only problem I've had is the issue where I can create and terminate a Telecom account in a Telecom store, why can I still not pay a Telecom bill in a Telecom store!?

I also seem to have good luck with *123 - the 2 times I remember calling them I obviously avoided the foreign call centers and got obvious Kiwi girls on the other end.




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  Reply # 284478 21-Dec-2009 21:26
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stevenz:

The only problem I've had is the issue where I can create and terminate a Telecom account in a Telecom store, why can I still not pay a Telecom bill in a Telecom store!?




That one I can answer for you.


Without going into specifics there are contractual obligations with NZ Post around bill payment.


I too would like to see this in Telecom Retail store (and Dealers for that matter).


To the OP, it's great to read about a positive experience, but have you passed this feedback on to anyone at Telecom? I know the store would like this sort of feedback.


nzbnw







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  Reply # 284484 21-Dec-2009 21:46
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Is it just me or is Big Time FLYING at the moment???

I can even stream TVNZ on demands overseas content without buffering!!! Hopefully it lasts.

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