Double Unlimited on BigTime?

Forums › Spark New Zealand (including Skinny and BigPipe) › Double Unlimited on BigTime?

tardtasticx

3075 posts

Uber Geek

#55345 30-Dec-2009 22:24

Well today, we received 2 letters in the mail from Telecom. I thought it was a bill and some sort of notice, so I left it to parents to open. Mum handed me them both later and said I might like to read before she "biffs them". Had a look and it was Telecom apologizing for the usage meter slip up (how nice lol). They said that they would:

Refund the difference for 1 month if we changed plans
Double our usage on the plan until the 15th of Jan
and they said sorry.

Thing is, I would have thought this was really really nice but they slipped up, we are on big time. So when do I get my double Unlimited? And did everyone get these? (and both the letters were in fact the apologies, just reworded. No bill. Did all Telecom customers get one?

Sam

drjay

104 posts

Master Geek

#286221 31-Dec-2009 09:28

Sam, I'm also on BigTime but have not had any letters yet, bill came yesterday tho.

NonprayingMantis

6434 posts

Uber Geek

#286302 31-Dec-2009 19:07

have you just recently changed to bigtime? could be the system foir doingtheletters showed you on whatever plan you were on before.

I'm on bigtime and did not get the letter.

tardtasticx

3075 posts

Uber Geek

#286308 31-Dec-2009 20:10

3 months as of jan 8th

cafeg

697 posts

Ultimate Geek

Trusted

#286379 1-Jan-2010 12:22

tardtasticx:

Refund the difference for 1 month if we changed plans
Double our usage on the plan until the 15th of Jan
and they said sorry.

Thing is, I would have thought this was really really nice but they slipped up, we are on big time. So when do I get my double Unlimited? And did everyone get these? (and both the letters were in fact the apologies, just reworded. No bill. Did all Telecom customers get one?

Sam

Just reading what you wrote
and it looks like you have to change to a plan off bigtime which they will then refund the difference between bigtime and te new plan and double the usage on the plan you change to ..
No double unlimited there ??

Ragnor

8219 posts

Uber Geek

Trusted

#286442 1-Jan-2010 19:30

Presumably only the non Big Time plans should have got that letter about Telecom's "makeup" for the usage meter problems.

Sounds like you're a bit of an anomaly, our connection at home is on Big Time and we didn't get said letter.

tardtasticx

3075 posts

Uber Geek

#286452 1-Jan-2010 20:47

I'll scan both of the letters soon, they will be covered in lines though because my brother thought it would be fun to turn them into paper planes. Lol.

NonprayingMantis

6434 posts

Uber Geek

#286472 2-Jan-2010 01:03

any particular reason why you would go to the bother of scanning them?

I don't think anyone is denying that you got them, just that it is probably just an admin error where you got a letter that shouldn't have gone to big time customers.
this sort of thing happens all the time with large companys (and small ones)

have you phoned Telecom to ask why you got the letter? I imagine that should be your first port of call.

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tardtasticx

3075 posts

Uber Geek

#286489 2-Jan-2010 10:31

No, just thought some people might like to read it, thats all. I have alot of spare time now, this will give me something to do. lol

jurgensp99

68 posts

Master Geek

#286492 2-Jan-2010 10:53

I was one of the Go Large plan users forced over to Big Time
I also recieved a letter but paid no real attention to it.

casper021

96 posts

Master Geek

#286676 3-Jan-2010 14:35

I am on Big Time and have not received anything from telecom except for the bill :(