Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Doesn't know what he doin
2879 posts

Uber Geek
+1 received by user: 369

Subscriber

Topic # 55345 30-Dec-2009 22:24
Send private message

Well today, we received 2 letters in the mail from Telecom. I thought it was a bill and some sort of notice, so I left it to parents to open. Mum handed me them both later and said I might like to read before she "biffs them". Had a look and it was Telecom apologizing for the usage meter slip up (how nice lol). They said that they would:


Refund the difference for 1 month if we changed plans
Double our usage on the plan until the 15th of Jan
and they said sorry. 


Thing is, I would have thought this was really really nice but they slipped up, we are on big time. So when do I get my double Unlimited? And did everyone get these? (and both the letters were in fact the apologies, just reworded. No bill. Did all Telecom customers get one?


Sam

 





Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Create new topic
100 posts

Master Geek


  Reply # 286221 31-Dec-2009 09:28
Send private message

Sam, I'm also on BigTime but have not had any letters yet, bill came yesterday tho.

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 286302 31-Dec-2009 19:07
Send private message

have you just recently changed to bigtime? could be the system foir doingtheletters showed you on whatever plan you were on before.

I'm on bigtime and did not get the letter.



Doesn't know what he doin
2879 posts

Uber Geek
+1 received by user: 369

Subscriber

  Reply # 286308 31-Dec-2009 20:10
Send private message

3 months as of jan 8th




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


695 posts

Ultimate Geek
+1 received by user: 33

Trusted

  Reply # 286379 1-Jan-2010 12:22
Send private message

tardtasticx:

Refund the difference for 1 month if we changed plans
Double our usage on the plan until the 15th of Jan
and they said sorry. 


Thing is, I would have thought this was really really nice but they slipped up, we are on big time. So when do I get my double Unlimited? And did everyone get these? (and both the letters were in fact the apologies, just reworded. No bill. Did all Telecom customers get one?


Sam

 



Just reading what you wrote
and it looks like you have to change to a plan off bigtime which they will then refund the difference between bigtime and te new plan and double the usage on the plan you change to ..
No double unlimited there ??

8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 286442 1-Jan-2010 19:30
Send private message

Presumably only the non Big Time plans should have got that letter about Telecom's "makeup" for the usage meter problems.

Sounds like you're a bit of an anomaly, our connection at home is on Big Time and we didn't get said letter.



Doesn't know what he doin
2879 posts

Uber Geek
+1 received by user: 369

Subscriber

  Reply # 286452 1-Jan-2010 20:47
Send private message

I'll scan both of the letters soon, they will be covered in lines though because my brother thought it would be fun to turn them into paper planes. Lol.




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 286472 2-Jan-2010 01:03
Send private message

any particular reason why you would go to the bother of scanning them?

I don't think anyone is denying that you got them, just that it is probably just an admin error where you got a letter that shouldn't have gone to big time customers.
this sort of thing happens all the time with large companys (and small ones)

have you phoned Telecom to ask why you got the letter? I imagine that should be your first port of call.



Doesn't know what he doin
2879 posts

Uber Geek
+1 received by user: 369

Subscriber

  Reply # 286489 2-Jan-2010 10:31
Send private message

No, just thought some people might like to read it, thats all. I have alot of spare time now, this will give me something to do. lol




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


38 posts

Geek
+1 received by user: 5


  Reply # 286492 2-Jan-2010 10:53
Send private message

I was one of the Go Large plan users forced over to Big Time
I also recieved a letter but paid no real attention to it.




 

96 posts

Master Geek


  Reply # 286676 3-Jan-2010 14:35
Send private message

I am on Big Time and have not received anything from telecom except for the bill :(

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.