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323 posts

Ultimate Geek
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Trustpower

Topic # 55487 5-Jan-2010 20:43
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With the doubled usage to ensure the correct usage is counted on the usage meter ending on January 19th I have a question. My usage doesn't reset until Febuary 6th but the double usage ends on the 19th what happens then, IE if I have used my 20gb of what it would show as 40gb what happens on the 19th does my cap just drop to 20gb and I'll be slowed?

It's rather confusing :)

taneb1




Any comments made are my personal views and does not represent those of my employer


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636 posts

Ultimate Geek
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Spark NZ

  Reply # 287335 6-Jan-2010 09:30
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Good question ... doozy, do you have an answer?




My views are my own, and may not necessarily represent those of my employer.

780 posts

Ultimate Geek
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  Reply # 287342 6-Jan-2010 09:45
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This has been answered before.

The double usage counting problem was fixed on the 19th Dec 2009.

So, all data usage since 19th Dec has been counted correctly.

Your usage resets today on the 6th january. There is no problem since your usage will be correctly counted between 6/1 and 5/2.


 
 
 
 




323 posts

Ultimate Geek
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Trustpower

  Reply # 287350 6-Jan-2010 10:01
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wreck90: This has been answered before.

The double usage counting problem was fixed on the 19th Dec 2009.

So, all data usage since 19th Dec has been counted correctly.

Your usage resets today on the 6th january. There is no problem since your usage will be correctly counted between 6/1 and 5/2.




Yes, but does that mean the cap say 40GB until the end of the usage period (6/1 - 5/2) or go onto 20GB on the 19th?




Any comments made are my personal views and does not represent those of my employer


321 posts

Ultimate Geek


  Reply # 287352 6-Jan-2010 10:09
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I still dont understand how this works!

Our billing period starts on the 5th of each month and end on the 4th of the following month.

So, our last billing period was 5th Dec - 4th Jan. Telecom doubled our data for this period, as data up to the 19th Dec has been counted incorrectly. All this makes sense to me.

But, we are now in the new billing period 5th Jan - 4th Feb and we again have double our data allowance.

Can I trust this double data allowance will last until 4th Feb? I cant see how Telecom can show that we have 40GB of data for this billing period and then reduce it to 20GB in 10 days time.

Anyone got any ideas?




.....c'mon sucker lick my battery........
binary solo...0000110000110000111...

780 posts

Ultimate Geek
Inactive user


  Reply # 287353 6-Jan-2010 10:16
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Oh, I see. You are saying that telecom is still handing out the double data cap, even on plans renewing after the error was fixed on 19th Dec.

Maybe telecom screwed up again? Or, maybe they are permanently doubling caps :)

woohoo.

Doozy does need to answer.





85 posts

Master Geek
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  Reply # 287360 6-Jan-2010 10:32
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This is what doozy had to say in another thread:

doozy:
freitasm: What if you go leeching because of this double cap, but the final results show you used more than your plan allows?

No, I don't think people should go leeching. It's like an overdraft I'd say...


To clarify, freitasm pretty much hit the nail it is like a temporary overdraft, heres the direct information from the Telecom site with regards to your cap and the usage meter:

Last week we identified a technical issue with the Broadband Usage Meter that affected the way internet data use was being reported. On Thursday 17 December we were able to correct the way we calculate and treat data usage. However, we are unable to remove any incorrect data from the usage meter. This means that your total data use reported by the broadband usage meter will continue to be incorrect until around 19 January. Your daily data use from 17 December will be reported correctly.

As your total data use reported by the broadband usage meter will continue to be incorrect until around 19 January, when all the information will be fully refreshed, we have doubled the data allowance for all impacted plans until we are sure that all the information in the broadband usage meter is 100% correct.

We will of course ensure no impacted customer is out of pocket and will be contacting any affected customer with details.

We apologise for this error and any inconvenience it may have caused you.

Feel free to directly message me if you should have any queries regarding your individual account and I'll do my best to answer.


Would be REALLY good to get clarification on this... I still don't really understand the whole temporary overdraft thing.

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Uber Geek
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  Reply # 287363 6-Jan-2010 10:39
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Being on the 20gb plan you wont get a bill, it is a capped plan correct? once you use 20gb your speeds just get dropped back?



323 posts

Ultimate Geek
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Trustpower

  Reply # 287364 6-Jan-2010 10:41
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JimmyLizar:

But, we are now in the new billing period 5th Jan - 4th Feb and we again have double our data allowance.

Can I trust this double data allowance will last until 4th Feb? I cant see how Telecom can show that we have 40GB of data for this billing period and then reduce it to 20GB in 10 days time.




Yeah thats what I was trying to say for a start but didnt know how to put it :P




Any comments made are my personal views and does not represent those of my employer


780 posts

Ultimate Geek
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  Reply # 287395 6-Jan-2010 12:14
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in my opinion, if telecom is still issuing double caps for new periods then they must honour the double cap until at least the next period.

They should not halve the data cap part way through a month since it could push people over the cap when they weren't.




321 posts

Ultimate Geek


  Reply # 287406 6-Jan-2010 12:26
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Yeah that's exactly what I am afraid of........using more than 20GB for the first half the billing period and then being reduced to dialup speed if they take away the double data.




.....c'mon sucker lick my battery........
binary solo...0000110000110000111...

321 posts

Ultimate Geek


  Reply # 287407 6-Jan-2010 12:26
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sorry double post




.....c'mon sucker lick my battery........
binary solo...0000110000110000111...

251 posts

Ultimate Geek

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  Reply # 287772 7-Jan-2010 13:18
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I'd be interested in knowing too. My usage rolled over this morning and I've been doubled again, but I'd like to know if I'll be dropped back down once the 15th or 19th arrives.

Has anyone heard anything further?




~~Dream.Catcher~~
iPhone 4s 16 GB, Ipad2 32gb
windows 7 computer


780 posts

Ultimate Geek
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  Reply # 287794 7-Jan-2010 14:47
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Phone telecom ..... anyone tried?

251 posts

Ultimate Geek

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  Reply # 287822 7-Jan-2010 15:40
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Yes I have. The person I talked to said 'probably' the data will stay until the next billing cycle, but maybe not, it could only be there until the 15th, but they had no other info. This much I knew already without calling.

Seems they have no idea either.




~~Dream.Catcher~~
iPhone 4s 16 GB, Ipad2 32gb
windows 7 computer


200 posts

Master Geek
+1 received by user: 5


  Reply # 288283 8-Jan-2010 20:44
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i just rolled over and have another 40gigs yay :)
when does the free uploading finish?

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