iPhone 3G Telecom XT Network, Sending Email problem?

Forums › Spark New Zealand (including Skinny and BigPipe) › iPhone 3G Telecom XT Network, Sending Email problem?

aryoung

5 posts

Wannabe Geek

#55667 7-Jan-2010 21:17

Hi, this is my first post.

I am really stumped by my situation and i have hit a brick wall and can't figure it out.

I have an iPhone 3G running the latest software update from Apple. I purchased the phone from Apple NZ so it was unlocked and i installed a carrier bundle and it has been running on XT Network flawlessly, except email connectivity. I can send a recieve emails when i am connected to a WiFi network, but obviously i am not always on a WiFi network. I am unable to send and recieve emails on the Telecom XT Cellular Network.

My email account is hosted by disscountdoamins.co.nz and my outgoing server is smtp.xtra.co.nz. Is it possible to make my email service work while i am on the go.

I use Microsoft Entourage on my Macbook Pro for my email on computer.

Any suggestions would be appreciated.

Regards
Aidan

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#287907 7-Jan-2010 21:21

You need to have an Xtra account to use the Xtra SMTP server.

I haven't paid a lot of attention to XT SMTP settings but my understanding was Telecom don't actually have a public one like Vodafone do that all customers can use. You need to use the SMTP server which is typically provided by your email provider or a public one such as Google or private SMTP server.

aryoung

5 posts

Wannabe Geek

#287910 7-Jan-2010 21:43

I thought i was using the SMTP settings?

incoming server is: mail.discountdomains.co.nz
Outgoing Server is: smtp.xtra.co.nz

Have i got something wrong?

Thank-you

nzbnw

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#287911 7-Jan-2010 21:44

The correct SMTP server for Xtra is send.xtra.co.nz however again as sbiddle says you need to have an Xtra account to use it. If you have an Xtra account login to the webmail interface on your PC and choose options and accounts or similar, you can add you're domain email address there and then and only then will you be able to use Xtra's SMTP server.

nzbnw

nzbnw

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Spark NZ

#287913 7-Jan-2010 21:46

aryoung: I thought i was using the SMTP settings?

incoming server is: mail.discountdomains.co.nz
Outgoing Server is: smtp.xtra.co.nz

Have i got something wrong?

Thank-you

Yes, your SMTP server should be something like smtp.discountdomains.co.nz

Otherwise see my post above.

nzbnw

nitrotech

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#287916 7-Jan-2010 21:48

try

send.xtra.co.nz

must be SSL and port 465

should work for you

nzbnw

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Spark NZ

#287918 7-Jan-2010 21:51

nitrotech: try

send.xtra.co.nz

must be SSL and port 465

should work for you

Only Xtra email address can send from this SMTP server. If the OP has an Xtra account, then the OP can add the domain email in the accounts function to get it to work.

nzbnw

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nitrotech

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#287920 7-Jan-2010 21:58

nzbnw:
nitrotech: try

send.xtra.co.nz

must be SSL and port 465

should work for you

Only Xtra email address can send from this SMTP server. If the OP has an Xtra account, then the OP can add the domain email in the accounts function to get it to work.

nzbnw

If it works fine from home then I guess he's got an xtra address, just need to set the reply path to the other domain - that should work?

nzbnw

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Spark NZ

#287923 7-Jan-2010 22:05

You could use the reply path, but thats rather messy.

Better to use an SMTP server from Xtra or Google.

nzbnw

aryoung

5 posts

Wannabe Geek

#287925 7-Jan-2010 22:06

So overall, no solution?

Thank-you

aryoung

5 posts

Wannabe Geek

#287926 7-Jan-2010 22:08

its not a xtra address like normal. it is (myname)@benbrae.co.nz, it is hosted by discount domains NZ.

nzbnw

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Spark NZ

#287931 7-Jan-2010 22:15

Yes we all know that and we have provided you with solutions and explanation why what you are doing isn't working.

Please re-read what everyone has said.

nzbnw

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aryoung

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Wannabe Geek

#287935 7-Jan-2010 22:19

Sorry it was just a bit hard to follow.

Thanks anyways

nitrotech

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#287938 7-Jan-2010 22:29

aryoung: its not a xtra address like normal. it is (myname)@benbrae.co.nz, it is hosted by discount domains NZ.

What NZBNW was getting at is that if you've got an Xtra account you can use that to 'authenticate' with the SMTP server send.xtra.co.nz - if you don't have an xtra account (home or work) you simply can't send with that SMTP server.

this guide gives you some information about setting the smtp server

http://kb.mediatemple.net/questions/720/HOWTO:+Set+up+email+on+the+iPhone+or+the+iPod+Touch

there are also so guides in the nz.yahoo.com website (not for the iphone though)

If you get stuck then post the problem and i'm sure there are people who will be willing to help on the forum

Cheers

nitrotech

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#287944 7-Jan-2010 22:38

aryoung:
Sorry it was just a bit hard to follow.

Thanks anyways

this might be of interest too

http://www.geekzone.co.nz/tonyhughes/599

nzbnw

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Spark NZ

#287947 7-Jan-2010 22:49

aryoung:
Sorry it was just a bit hard to follow.

Thanks anyways

Don't get me wrong I am more than happy to help you with your issue. However if I assume correctly, you don't understand what we are saying, please let us know, help us to help you!

Where are you based?

Do you have an Xtra or Gmail email address in addition to your domain email?

nzbnw

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