Telecom supplied Thomson TG585v7 ADSL Modem

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom supplied Thomson TG585v7 ADSL Modem

wreck90

780 posts

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#55933 10-Jan-2010 17:56

I got this wireless ADSL modem free from telecom.

Every 2 or 3 days, it freezes (and a few times it has been daily), and I must switch the power on/off.

Basically, internet access stops, and , I am no longer able to connect to the modems management webpage (on http://192.168.1.254/). The front LED's on the modem seem OK (ADSL sync light is constant on). Just nothing works.

Powering off/on the modem fixes the problem.

My last modem was fine, no such problems.

Anyone else had issues with this modem? I might return it to telecom.

rscole86

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#288735 10-Jan-2010 17:58

Does this happen with both wired and wireless? And does it affect more than one PC?

phillw

60 posts

Master Geek

#288737 10-Jan-2010 18:00

Are you able to ping the router at all or a website like Google? Do you still have a DHCP address? And what happens if you try and renew the DHCP address?
Does it prevent you from accessing the web interface from all computers? And have you tried accessing it while on wireless only and while on cable only?

Defiantly sound like a modem but you can try those things to double check.

tkdman123

6 posts

Wannabe Geek

#288968 11-Jan-2010 14:34

I had the same problem mate infact mine stoped working because i had to reset it way to many times.
Your best bet is to go an buy a new modem.

wreck90

780 posts

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#289612 13-Jan-2010 12:47

It crashes on both wired and wireless.

Yes, web interface is down for both wired and wireless PC's.

I have tried accessing on ethernet and wireless connection is down, neither interface works.

I'm not sure if I still had a dhcp address. I'll check next time, but I do get the exclamation point on the network icon in the task tray - not sure if it means no internet access or no dhcp.

cbrpilot

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Spark NZ

#290320 15-Jan-2010 13:59

Sounds like a faulty modem. Call the helpdesk and see if you can get a replacement.
Rare, but not unheard of.

My views are my own, and may not necessarily represent those of my employer.

alic18

8 posts

Wannabe Geek

#290367 15-Jan-2010 16:48

Yeah, i've been having problems with mine also - although i've been able to get into the admin interface it keeps dropping out.. I've called telecom and they are sending me a new one today, fingers crossed that'll sort it.

Batman

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#290412 15-Jan-2010 19:48

weird - that's supposed to be a 'good' modem?
bad batch?

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wreck90

780 posts

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#291378 20-Jan-2010 09:03

OK, i swapped my modem for a new one after speaking to telecom.

The first thing I notice, is the web interface seems a little different. eg, on the event log I get traffic light icons next to each message, the previous modem did not have this.

More importantly, the new modem works (so far). No crashes or wireless dropouts. Woohoo!!!

I was skeptical a new modem would be any better , but I am proven wrong thankfully.

It reminds me of a trademe seller some time ago, whom I asked if they had any problems with the modem crashing. Their response was that a modem is not a computer so it cannot crash . . . he he.

alic18

8 posts

Wannabe Geek

#291390 20-Jan-2010 09:46

I also received my replacement modem the other day.. After a day or so teething, it looks to have settled down. Less crashing and a more constant signal.

.....

littleninjaman

104 posts

Master Geek

#296482 5-Feb-2010 18:24

i also have this problem but im only drops out on ethernet wireless keeps working