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Topic # 56942 29-Jan-2010 11:01
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Hi all, so the other day I moved house.

Everything was working fine, then suddently the mobile internet on my MF626 T-Stick stopped working!
Sure enough, XT was down again!

The next day I tried it again, but lo and behold, I had 2 txts, one telling me my account had been cleared to $0.01c and the other offering me $10 credit.

WTF, what happened to my $30 credit I had there the other day!!!
Could somebody please help sort this out??

--cody

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BDFL - Memuneh
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Reply # 294282 29-Jan-2010 11:08
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If you don't have enough credit on a prepay account then the mobile Internet won't work - this was always the case. Are you using the casual data, or using a pack? If you are using casual data with its prices that's where your money went.

I can't see why compensation is needed in this case, as it doesn't seem to be related to the outages?




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  Reply # 294292 29-Jan-2010 11:47
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Have you tried calling Telecom to see what they say? As Mauricio pointed out, you may have been on casual data, instead of using a bundle.

Are you reffering to your $30 credit from when you got the 'free' T-stick? Was yesterday/today the first time you had attempted to use it, or had you used it in December when you got the T-stick?

EDIT: Also, do you not get $10 credit when you register your pre-paid simcard online?

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  Reply # 294296 29-Jan-2010 11:54
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rscole86: Are you reffering to your $30 credit from when you got the 'free' T-stick? Was yesterday/today the first time you had attempted to use it, or had you used it in December when you got the T-stick?

What difference would that make?

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  Reply # 294307 29-Jan-2010 12:20
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I was just wondering if they may have used their t-stick in December, and instead of having $30 + $10 +$10 (i think thats right) they may have had only $20 and used all of that credit on their data allowance for this month.
It would not be the first time I have heard someone say, 'the other day' and they meant last year ;)



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  Reply # 294324 29-Jan-2010 13:26
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freitasm: If you don't have enough credit on a prepay account then the mobile Internet won't work - this was always the case. Are you using the casual data, or using a pack? If you are using casual data with its prices that's where your money went.

I can't see why compensation is needed in this case, as it doesn't seem to be related to the outages?


No, I was defintely on the the 500 mb bundle, and had not used any more than $3 or $4 of the credit,
also I recieved the following, in the same order:

"Frm Telecom: U have sent zero txts this month. Ur balance is $0.01 at 28/01/10 may exclude WAP usage/photos sent. 2 topup 24/7 go online or call *333"

then

"THANKS 4 COMPLETING TELECOM ONLINE REGISTRATION. YOUR FREE $10 TOP UP VOUCHER NUMBER IS ***********. TO REDEEM CREDIT CALL *333 PRESS 1 THEN FOLLOW PROMPTS"

But I registered it online last month and got the credit then, and definetly had $30-$35 before the outage??

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  Reply # 294331 29-Jan-2010 13:49
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Have you tried calling Telecom?

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  Reply # 294333 29-Jan-2010 13:54
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rscole86: I was just wondering if they may have used their t-stick in December, and instead of having $30 + $10 +$10 (i think thats right) they may have had only $20 and used all of that credit on their data allowance for this month.
It would not be the first time I have heard someone say, 'the other day' and they meant last year ;)

My bad, I thought you were inferring that the credit expires this month, which I didn't think was the case.  What is the $30 + $10 + $10?  $30 included + $10 for registering + $10 for?  Just wondering if I can scam an additional $10 somehow? Laughing



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  Reply # 294437 29-Jan-2010 18:12
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We could probably close this thread now as the issue is resolved.

The solution:
Incorrect SIM card :P and the speed issue due to the burstable nature of UMTS.

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Reply # 294440 29-Jan-2010 18:42
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  Reply # 294446 29-Jan-2010 18:49
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freitasm: Incorrect SIM card? And the first thing you start off is asking if you are entitled compensation?

Ok. I will calm down now ;)


Hmm, I dont remember asking for compensation, I only thought I had been sent some sort of compensation.
Keeping in mind i'm in a rural area (now..) and didnt have any tv for very long, and only heard about possible compensation earlier in the day.

Did I forget to mention that the technical support I recieved was pretty useless, they didnt even know my address existed, and stated that our bill must be wrong... and that was just one of the things that went wrong!

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