$10 credit, possible XT compensation??

Forums › Spark New Zealand (including Skinny and BigPipe) › $10 credit, possible XT compensation??

codyc1515

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#56942 29-Jan-2010 11:01

Hi all, so the other day I moved house.

Everything was working fine, then suddently the mobile internet on my MF626 T-Stick stopped working!
Sure enough, XT was down again!

The next day I tried it again, but lo and behold, I had 2 txts, one telling me my account had been cleared to $0.01c and the other offering me $10 credit.

WTF, what happened to my $30 credit I had there the other day!!!
Could somebody please help sort this out??

--cody

freitasm

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#294282 29-Jan-2010 11:08

If you don't have enough credit on a prepay account then the mobile Internet won't work - this was always the case. Are you using the casual data, or using a pack? If you are using casual data with its prices that's where your money went.

I can't see why compensation is needed in this case, as it doesn't seem to be related to the outages?

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rscole86

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#294292 29-Jan-2010 11:47

Have you tried calling Telecom to see what they say? As Mauricio pointed out, you may have been on casual data, instead of using a bundle.

Are you reffering to your $30 credit from when you got the 'free' T-stick? Was yesterday/today the first time you had attempted to use it, or had you used it in December when you got the T-stick?

EDIT: Also, do you not get $10 credit when you register your pre-paid simcard online?

bazzer

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#294296 29-Jan-2010 11:54

rscole86: Are you reffering to your $30 credit from when you got the 'free' T-stick? Was yesterday/today the first time you had attempted to use it, or had you used it in December when you got the T-stick?

What difference would that make?

rscole86

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#294307 29-Jan-2010 12:20

I was just wondering if they may have used their t-stick in December, and instead of having $30 + $10 +$10 (i think thats right) they may have had only $20 and used all of that credit on their data allowance for this month.
It would not be the first time I have heard someone say, 'the other day' and they meant last year ;)

codyc1515

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#294324 29-Jan-2010 13:26

freitasm: If you don't have enough credit on a prepay account then the mobile Internet won't work - this was always the case. Are you using the casual data, or using a pack? If you are using casual data with its prices that's where your money went.

I can't see why compensation is needed in this case, as it doesn't seem to be related to the outages?

No, I was defintely on the the 500 mb bundle, and had not used any more than $3 or $4 of the credit,
also I recieved the following, in the same order:

"Frm Telecom: U have sent zero txts this month. Ur balance is $0.01 at 28/01/10 may exclude WAP usage/photos sent. 2 topup 24/7 go online or call *333"

then

"THANKS 4 COMPLETING TELECOM ONLINE REGISTRATION. YOUR FREE $10 TOP UP VOUCHER NUMBER IS ***********. TO REDEEM CREDIT CALL *333 PRESS 1 THEN FOLLOW PROMPTS"

But I registered it online last month and got the credit then, and definetly had $30-$35 before the outage??

rscole86

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#294331 29-Jan-2010 13:49

Have you tried calling Telecom?

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bazzer

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#294333 29-Jan-2010 13:54

rscole86: I was just wondering if they may have used their t-stick in December, and instead of having $30 + $10 +$10 (i think thats right) they may have had only $20 and used all of that credit on their data allowance for this month.
It would not be the first time I have heard someone say, 'the other day' and they meant last year ;)

My bad, I thought you were inferring that the credit expires this month, which I didn't think was the case. What is the $30 + $10 + $10? $30 included + $10 for registering + $10 for? Just wondering if I can scam an additional $10 somehow?

codyc1515

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#294437 29-Jan-2010 18:12

We could probably close this thread now as the issue is resolved.

The solution:
Incorrect SIM card :P and the speed issue due to the burstable nature of UMTS.

freitasm

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#294440 29-Jan-2010 18:42

Incorrect SIM card? And the first thing you start off is asking if you are entitled compensation?

Ok. I will calm down now ;)

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codyc1515

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#294446 29-Jan-2010 18:49

freitasm: Incorrect SIM card? And the first thing you start off is asking if you are entitled compensation?

Ok. I will calm down now ;)

Hmm, I dont remember asking for compensation, I only thought I had been sent some sort of compensation.
Keeping in mind i'm in a rural area (now..) and didnt have any tv for very long, and only heard about possible compensation earlier in the day.

Did I forget to mention that the technical support I recieved was pretty useless, they didnt even know my address existed, and stated that our bill must be wrong... and that was just one of the things that went wrong!

freitasm

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#294447 29-Jan-2010 18:51

Sorry... I read the title and it wasn't clear...

I will lock the discussion as requested then.

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