Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1598 posts

Uber Geek
Inactive user


Topic # 56942 29-Jan-2010 11:01
Send private message

Hi all, so the other day I moved house.

Everything was working fine, then suddently the mobile internet on my MF626 T-Stick stopped working!
Sure enough, XT was down again!

The next day I tried it again, but lo and behold, I had 2 txts, one telling me my account had been cleared to $0.01c and the other offering me $10 credit.

WTF, what happened to my $30 credit I had there the other day!!!
Could somebody please help sort this out??

--cody

Create new topic
BDFL - Memuneh
59180 posts

Uber Geek
+1 received by user: 10414

Administrator
Trusted
Geekzone
Subscriber

Reply # 294282 29-Jan-2010 11:08
Send private message

If you don't have enough credit on a prepay account then the mobile Internet won't work - this was always the case. Are you using the casual data, or using a pack? If you are using casual data with its prices that's where your money went.

I can't see why compensation is needed in this case, as it doesn't seem to be related to the outages?




4154 posts

Uber Geek
+1 received by user: 54

Moderator
Trusted
Subscriber

  Reply # 294292 29-Jan-2010 11:47
Send private message

Have you tried calling Telecom to see what they say? As Mauricio pointed out, you may have been on casual data, instead of using a bundle.

Are you reffering to your $30 credit from when you got the 'free' T-stick? Was yesterday/today the first time you had attempted to use it, or had you used it in December when you got the T-stick?

EDIT: Also, do you not get $10 credit when you register your pre-paid simcard online?

 
 
 
 


3252 posts

Uber Geek
+1 received by user: 207

Trusted

  Reply # 294296 29-Jan-2010 11:54
Send private message

rscole86: Are you reffering to your $30 credit from when you got the 'free' T-stick? Was yesterday/today the first time you had attempted to use it, or had you used it in December when you got the T-stick?

What difference would that make?

4154 posts

Uber Geek
+1 received by user: 54

Moderator
Trusted
Subscriber

  Reply # 294307 29-Jan-2010 12:20
Send private message

I was just wondering if they may have used their t-stick in December, and instead of having $30 + $10 +$10 (i think thats right) they may have had only $20 and used all of that credit on their data allowance for this month.
It would not be the first time I have heard someone say, 'the other day' and they meant last year ;)



1598 posts

Uber Geek
Inactive user


  Reply # 294324 29-Jan-2010 13:26
Send private message

freitasm: If you don't have enough credit on a prepay account then the mobile Internet won't work - this was always the case. Are you using the casual data, or using a pack? If you are using casual data with its prices that's where your money went.

I can't see why compensation is needed in this case, as it doesn't seem to be related to the outages?


No, I was defintely on the the 500 mb bundle, and had not used any more than $3 or $4 of the credit,
also I recieved the following, in the same order:

"Frm Telecom: U have sent zero txts this month. Ur balance is $0.01 at 28/01/10 may exclude WAP usage/photos sent. 2 topup 24/7 go online or call *333"

then

"THANKS 4 COMPLETING TELECOM ONLINE REGISTRATION. YOUR FREE $10 TOP UP VOUCHER NUMBER IS ***********. TO REDEEM CREDIT CALL *333 PRESS 1 THEN FOLLOW PROMPTS"

But I registered it online last month and got the credit then, and definetly had $30-$35 before the outage??

4154 posts

Uber Geek
+1 received by user: 54

Moderator
Trusted
Subscriber

  Reply # 294331 29-Jan-2010 13:49
Send private message

Have you tried calling Telecom?

3252 posts

Uber Geek
+1 received by user: 207

Trusted

  Reply # 294333 29-Jan-2010 13:54
Send private message

rscole86: I was just wondering if they may have used their t-stick in December, and instead of having $30 + $10 +$10 (i think thats right) they may have had only $20 and used all of that credit on their data allowance for this month.
It would not be the first time I have heard someone say, 'the other day' and they meant last year ;)

My bad, I thought you were inferring that the credit expires this month, which I didn't think was the case.  What is the $30 + $10 + $10?  $30 included + $10 for registering + $10 for?  Just wondering if I can scam an additional $10 somehow? Laughing



1598 posts

Uber Geek
Inactive user


  Reply # 294437 29-Jan-2010 18:12
Send private message

We could probably close this thread now as the issue is resolved.

The solution:
Incorrect SIM card :P and the speed issue due to the burstable nature of UMTS.

BDFL - Memuneh
59180 posts

Uber Geek
+1 received by user: 10414

Administrator
Trusted
Geekzone
Subscriber

Reply # 294440 29-Jan-2010 18:42
Send private message

Incorrect SIM card? And the first thing you start off is asking if you are entitled compensation?

Ok. I will calm down now ;)






1598 posts

Uber Geek
Inactive user


  Reply # 294446 29-Jan-2010 18:49
Send private message

freitasm: Incorrect SIM card? And the first thing you start off is asking if you are entitled compensation?

Ok. I will calm down now ;)


Hmm, I dont remember asking for compensation, I only thought I had been sent some sort of compensation.
Keeping in mind i'm in a rural area (now..) and didnt have any tv for very long, and only heard about possible compensation earlier in the day.

Did I forget to mention that the technical support I recieved was pretty useless, they didnt even know my address existed, and stated that our bill must be wrong... and that was just one of the things that went wrong!

BDFL - Memuneh
59180 posts

Uber Geek
+1 received by user: 10414

Administrator
Trusted
Geekzone
Subscriber

  Reply # 294447 29-Jan-2010 18:51
Send private message

Sorry... I read the title and it wasn't clear...

I will lock the discussion as requested then.




Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.