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Topic # 56964 29-Jan-2010 23:44
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After Reading various articles and their comments on websites, it seems all the Telecom Haters are out in full burst making it sound like telecom do this on purpose.

I just want to say thanks for the Telecom Team for the great service My Company and I have received.

I have been an VERY Happy Telecom Customer for 15 years now (mobile and internet) and have no intentions of changing providers right down to our gen-i account manager contacting us during the last outage to sort alternative contact for our staff.


For all the benefits that XT has given our company I would like to thank you. The few outages that XT has had being an earlier a I don't mind, Working in the I.T industry myself, I understand things do fail unexpectedly no matter how much redundancy is put in place.

I guess the biggest thing that gets to me is that most people don't get (and the media isn't helping) the fact you are working around the clock to get the full network restored and making it your highest priority then talking about compensation later which is what I think most users want.


So I guess the point of this is to Say Thanks for the Great Service You have provided my Company and myself personally with the XT Network, and we look forward to many more years business with you.


Regards


Andrew

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  Reply # 294546 30-Jan-2010 00:43
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+1
Well said ;)




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  Reply # 294572 30-Jan-2010 08:53
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The problem is these problems majorly impact a lot of peoples ability to run their business and generate income.

While it might be great that Telecom tried to fix this as soon as possible, and tried to contact people to organise workable alternatives the fact still remains that this should NEVER HAVE HAPPENED in the first place!

I don't care how good your damage control is, it's not good enough.


*Edit*  Also, regardless of how nice Telecom are being about fixing things you still have to look at Vodafone and say "Well their network is working all the time, and if they ever had a 3G outage we'd fall back to 2G.  Why do we have all our eggs in the Telecom basket when they keep breaking?"

 
 
 
 




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  Reply # 294576 30-Jan-2010 09:19
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Buttonmash: The problem is these problems majorly impact a lot of peoples ability to run their business and generate income.

While it might be great that Telecom tried to fix this as soon as possible, and tried to contact people to organise workable alternatives the fact still remains that this should NEVER HAVE HAPPENED in the first place!

I don't care how good your damage control is, it's not good enough.


*Edit*  Also, regardless of how nice Telecom are being about fixing things you still have to look at Vodafone and say "Well their network is working all the time, and if they ever had a 3G outage we'd fall back to 2G.  Why do we have all our eggs in the Telecom basket when they keep breaking?"



One of the main reasons we will not be switching to vodafone is all the benifits XT offer over vodafone (Price - Data and Calling) being the biggest factor.


I'm sure Telecom never intended for their XT network to have these outages but now it has ahd them, they are working to fix them and make sure they don't happen again.

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Reply # 294581 30-Jan-2010 09:33
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Buttonmash: *Edit*  Also, regardless of how nice Telecom are being about fixing things you still have to look at Vodafone and say "Well their network is working all the time, and if they ever had a 3G outage we'd fall back to 2G.  Why do we have all our eggs in the Telecom basket when they keep breaking?"


Here is the thing... Vodafone 3G is not present everywhere where Vodafone has coverage. So you won't get 100% 3G all the time. You get a mix. The total Vodafone coverge is 2G + 3G.

Next, yes Vodafone does have outages. But you don't notice because they affect less people due to their network distribution. But there is no way someone can come around and say "We NEVER have outages".




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  Reply # 294590 30-Jan-2010 10:20
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I'll add my 5c, particularly those people who believe they incurred significant losses since they didn't have a working phone.

If your business was so mission critical that you couldn't afford to miss calls you could have solved the issue in 5 mins by buying a VF or 2degrees SIM (which is only going to cost you $2) and ring Telecom who would divert all calls for you.

If you were without water for a couple of days people would go and buy bottled stuff. Instead in this case people were happy to just keep bashing a telco (and it doesn't matter what telco had the outage) rather than actually doing something to temporarily solve their problem.


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  Reply # 294591 30-Jan-2010 10:24
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To add to Steve's comment, I would imagine it's extremely likely that all of Telecom's customers have consented to terms of service that state that the user acknowledges that the network is not guaranteed to be free of faults 100% of the time. Whilst I sympathise by people who have been inconvenienced by this situation, I do think it's unlikely that Telecom have breached their contract of supply with their customers.

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  Reply # 294592 30-Jan-2010 10:44
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By no means did I mean to imply Vodafone don't have their issues. But there is no way you can keep a straight face and say they're anywhere near as bad as Telecom.

Even if they have as many complete outages as Telecom an outage affecting 10 000 people is nothing compared to one affecting 100 000.


In an ideal world these two companies would have a roaming agreement so you'd seamlessly switch over should there be an outage, or outside of your providers coverage area but in the others. Although this will never happen.



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  Reply # 294596 30-Jan-2010 11:03
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Buttonmash:

In an ideal world these two companies would have a roaming agreement so you'd seamlessly switch over should there be an outage, or outside of your providers coverage area but in the others. Although this will never happen.


Not only would this be expensive, but well most telecom phones could roam on Vodafones 2g network and 2100 in city, Almost none of the Vodafone Sold Handsets are compatible with XT with the odd exception such as the iphone.

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  Reply # 294696 30-Jan-2010 19:16
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I'm kind of surprised that businesses run only with mobile fones and  no landline backup. Even solo contractors that I know have both..




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  Reply # 294705 30-Jan-2010 20:14
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I know of several people that are on the road a lot and have only a mobile or 2 for business. Whats the point in a landline when you are never near it?




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  Reply # 294788 31-Jan-2010 08:38
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Most people can still get messages from a landline. Say when they get home and check their landline voicemail. Having only a mobile is a bit like having all your business records on a laptop with  no backup at home..




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  Reply # 294791 31-Jan-2010 09:08
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It would only be a one way affair as majority of vodafone mobiles would not work on telecom's network and majority of countries don't allow roming between providers so why would vodafone and telecom.

In an ideal world these two companies would have a roaming agreement so you'd seamlessly switch over should there be an outage, or outside of your providers coverage area but in the others. Although this will never happen.

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