Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1539 posts

Uber Geek
+1 received by user: 39

Trusted

Topic # 56964 29-Jan-2010 23:44
Send private message

After Reading various articles and their comments on websites, it seems all the Telecom Haters are out in full burst making it sound like telecom do this on purpose.

I just want to say thanks for the Telecom Team for the great service My Company and I have received.

I have been an VERY Happy Telecom Customer for 15 years now (mobile and internet) and have no intentions of changing providers right down to our gen-i account manager contacting us during the last outage to sort alternative contact for our staff.


For all the benefits that XT has given our company I would like to thank you. The few outages that XT has had being an earlier a I don't mind, Working in the I.T industry myself, I understand things do fail unexpectedly no matter how much redundancy is put in place.

I guess the biggest thing that gets to me is that most people don't get (and the media isn't helping) the fact you are working around the clock to get the full network restored and making it your highest priority then talking about compensation later which is what I think most users want.


So I guess the point of this is to Say Thanks for the Great Service You have provided my Company and myself personally with the XT Network, and we look forward to many more years business with you.


Regards


Andrew

No-ip Computers

Create new topic

SCM

457 posts

Ultimate Geek
+1 received by user: 46


  Reply # 294546 30-Jan-2010 00:43
Send private message

+1
Well said ;)




 Click to see full size

 

 


361 posts

Ultimate Geek
+1 received by user: 1


  Reply # 294572 30-Jan-2010 08:53
Send private message

The problem is these problems majorly impact a lot of peoples ability to run their business and generate income.

While it might be great that Telecom tried to fix this as soon as possible, and tried to contact people to organise workable alternatives the fact still remains that this should NEVER HAVE HAPPENED in the first place!

I don't care how good your damage control is, it's not good enough.


*Edit*  Also, regardless of how nice Telecom are being about fixing things you still have to look at Vodafone and say "Well their network is working all the time, and if they ever had a 3G outage we'd fall back to 2G.  Why do we have all our eggs in the Telecom basket when they keep breaking?"



1539 posts

Uber Geek
+1 received by user: 39

Trusted

  Reply # 294576 30-Jan-2010 09:19
Send private message

Buttonmash: The problem is these problems majorly impact a lot of peoples ability to run their business and generate income.

While it might be great that Telecom tried to fix this as soon as possible, and tried to contact people to organise workable alternatives the fact still remains that this should NEVER HAVE HAPPENED in the first place!

I don't care how good your damage control is, it's not good enough.


*Edit*  Also, regardless of how nice Telecom are being about fixing things you still have to look at Vodafone and say "Well their network is working all the time, and if they ever had a 3G outage we'd fall back to 2G.  Why do we have all our eggs in the Telecom basket when they keep breaking?"



One of the main reasons we will not be switching to vodafone is all the benifits XT offer over vodafone (Price - Data and Calling) being the biggest factor.


I'm sure Telecom never intended for their XT network to have these outages but now it has ahd them, they are working to fix them and make sure they don't happen again.

BDFL - Memuneh
60605 posts

Uber Geek
+1 received by user: 11537

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 294581 30-Jan-2010 09:33
Send private message

Buttonmash: *Edit*  Also, regardless of how nice Telecom are being about fixing things you still have to look at Vodafone and say "Well their network is working all the time, and if they ever had a 3G outage we'd fall back to 2G.  Why do we have all our eggs in the Telecom basket when they keep breaking?"


Here is the thing... Vodafone 3G is not present everywhere where Vodafone has coverage. So you won't get 100% 3G all the time. You get a mix. The total Vodafone coverge is 2G + 3G.

Next, yes Vodafone does have outages. But you don't notice because they affect less people due to their network distribution. But there is no way someone can come around and say "We NEVER have outages".




26491 posts

Uber Geek
+1 received by user: 6037

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 294590 30-Jan-2010 10:20
Send private message

I'll add my 5c, particularly those people who believe they incurred significant losses since they didn't have a working phone.

If your business was so mission critical that you couldn't afford to miss calls you could have solved the issue in 5 mins by buying a VF or 2degrees SIM (which is only going to cost you $2) and ring Telecom who would divert all calls for you.

If you were without water for a couple of days people would go and buy bottled stuff. Instead in this case people were happy to just keep bashing a telco (and it doesn't matter what telco had the outage) rather than actually doing something to temporarily solve their problem.


3930 posts

Uber Geek
+1 received by user: 660

Trusted
Subscriber

  Reply # 294591 30-Jan-2010 10:24
Send private message

To add to Steve's comment, I would imagine it's extremely likely that all of Telecom's customers have consented to terms of service that state that the user acknowledges that the network is not guaranteed to be free of faults 100% of the time. Whilst I sympathise by people who have been inconvenienced by this situation, I do think it's unlikely that Telecom have breached their contract of supply with their customers.

361 posts

Ultimate Geek
+1 received by user: 1


  Reply # 294592 30-Jan-2010 10:44
Send private message

By no means did I mean to imply Vodafone don't have their issues. But there is no way you can keep a straight face and say they're anywhere near as bad as Telecom.

Even if they have as many complete outages as Telecom an outage affecting 10 000 people is nothing compared to one affecting 100 000.


In an ideal world these two companies would have a roaming agreement so you'd seamlessly switch over should there be an outage, or outside of your providers coverage area but in the others. Although this will never happen.



1539 posts

Uber Geek
+1 received by user: 39

Trusted

  Reply # 294596 30-Jan-2010 11:03
Send private message

Buttonmash:

In an ideal world these two companies would have a roaming agreement so you'd seamlessly switch over should there be an outage, or outside of your providers coverage area but in the others. Although this will never happen.


Not only would this be expensive, but well most telecom phones could roam on Vodafones 2g network and 2100 in city, Almost none of the Vodafone Sold Handsets are compatible with XT with the odd exception such as the iphone.

7801 posts

Uber Geek
+1 received by user: 779

Subscriber

  Reply # 294696 30-Jan-2010 19:16
Send private message

I'm kind of surprised that businesses run only with mobile fones and  no landline backup. Even solo contractors that I know have both..




Regards,

Old3eyes


21128 posts

Uber Geek
+1 received by user: 4215

Trusted
Subscriber

  Reply # 294705 30-Jan-2010 20:14
Send private message

I know of several people that are on the road a lot and have only a mobile or 2 for business. Whats the point in a landline when you are never near it?




Richard rich.ms

7801 posts

Uber Geek
+1 received by user: 779

Subscriber

  Reply # 294788 31-Jan-2010 08:38
Send private message

Most people can still get messages from a landline. Say when they get home and check their landline voicemail. Having only a mobile is a bit like having all your business records on a laptop with  no backup at home..




Regards,

Old3eyes


886 posts

Ultimate Geek
+1 received by user: 32


  Reply # 294791 31-Jan-2010 09:08
Send private message

It would only be a one way affair as majority of vodafone mobiles would not work on telecom's network and majority of countries don't allow roming between providers so why would vodafone and telecom.

In an ideal world these two companies would have a roaming agreement so you'd seamlessly switch over should there be an outage, or outside of your providers coverage area but in the others. Although this will never happen.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.