Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


139 posts

Master Geek


Topic # 57089 2-Feb-2010 19:05
Send private message


OK I have just about got used to the XT Usage meter being up to 6 days behind.


Today my "Your Telecom Mobile Broadband Usage" page tells me that "You currently have no data plan for your mobile"
Please phone 123 to discuss your data requirements.


 I purchased the largest 24 month Data plan in June'09. XT TStick. I do not have a Telecom XT Mobile Phone. 


 Phoned the data help number ~ after 20 minutes trying to fix it. I'll phone you back in about 20 minutes. Yeh Right.
I paid the January account online Yesterday ~ 2 days early.


Now What. Pay casual rates for a 4GB plan till Telecom get it fixed and then go bankrupt..


I'm getting so darn tired of this.



Create new topic
2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 295516 2-Feb-2010 19:56
Send private message

Hi

Which usage meter are you using? i.e. can you provide a link? Your Telecom?

nzbnw







238 posts

Master Geek
+1 received by user: 10

Trusted
Subscriber

  Reply # 295527 2-Feb-2010 20:35
Send private message

I get that same error when I try check my Mobile BB usage in 'Your Telecom'.
I also get an error when using telecom.co.nz/mbbmeter (on 3G connection) saying 'Access Unavailable'.
It works using Tworld but you don't have that option. So it's not just you.



139 posts

Master Geek


  Reply # 295528 2-Feb-2010 20:35
Send private message

Hi nzbnw,
Have sent you a link to My "YourTelecom".

1225 posts

Uber Geek
+1 received by user: 150


  Reply # 295531 2-Feb-2010 20:39
Send private message

Have you tried http://yt.telecom.co.nz/mobile... while you are connected via the 3g stick?

2079 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 295533 2-Feb-2010 20:47
Send private message

I also have the same error message. I'm checking through YourTelecom but I have the 240MB addon which was working fine when I last checked it yesterday.

238 posts

Master Geek
+1 received by user: 10

Trusted
Subscriber

  Reply # 295537 2-Feb-2010 20:51
Send private message

nitrotech: Have you tried http://yt.telecom.co.nz/mobile... while you are connected via the 3g stick?



That worked for me.



139 posts

Master Geek


  Reply # 295542 2-Feb-2010 21:06
Send private message

Not working:
"You have entered a non Telecom Mobile number"
True ... it's a TStick Modem number.
Thanks anyway.

2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 295544 2-Feb-2010 21:09
Send private message

It should work, when did you're usage meter stop working?

You can try signing up for Your Telecom (from the Telecom homepage) and access you data from there too.

nzbnw







1225 posts

Uber Geek
+1 received by user: 150


  Reply # 295546 2-Feb-2010 21:14
Send private message

Ashka: Not working:
"You have entered a non Telecom Mobile number"
True ... it's a TStick Modem number.
Thanks anyway.



Have you entered your correct mobile number eg 027******* not your home number the actual mobile number of the data card.


If you don't know what the number is simply send a text from the data card to your phone and that will tell you (but cost you 20c)


My experience is that the usage meter works right from when the sim card is activated



139 posts

Master Geek


  Reply # 295571 2-Feb-2010 22:16
Send private message

Hi nitrtech,
Correct number entered ~ tried it twice. No landline, No XT Mobile phone, just a XT TStick modem plus 4GB Data plan since June'09.
It's my only internet access which is why I'm so upset when the mobile broadband usage meter page on My Telecom tells me I do not have a data plan.

Hi nzbnw,
You have mail.

2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 295573 2-Feb-2010 22:19
Send private message

Can you please PM me some details?

Do you get a temp password sent to you're data card?

nzbnw







1225 posts

Uber Geek
+1 received by user: 150


  Reply # 295588 2-Feb-2010 23:22
Send private message

Ashka: Hi nitrtech,
Correct number entered ~ tried it twice. No landline, No XT Mobile phone, just a XT TStick modem plus 4GB Data plan since June'09.
It's my only internet access which is why I'm so upset when the mobile broadband usage meter page on My Telecom tells me I do not have a data plan.

Hi nzbnw,
You have mail.



Funny I have just logged into my Your Telecom page (via the telecom website) and you're right it shows no data plan for me too.


However the http://yt.telecom.co.nz/mobile link should still work



139 posts

Master Geek


  Reply # 295649 3-Feb-2010 10:45
Send private message

My Mobile Broadband Usage page is finally back to normal this morning.. 
I have my data plan back and even an idea of how much bandwidth I've used. :)

Why, how or who I've no idea.. maybe the call to data help worked eventually.
Many thanks for the ideas.
S.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.