New adsl2+ cabinet, same old speeds :(

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martyyn

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#57226 6-Feb-2010 10:15

I signed up with telecom on bigtime a couple of months ago knowing an adsl2+ cabinet was due in Jan 2010.

The telecom website tells me Im near an adsl2+ cabinet which has alrady been upgraded (Im only 500m from it in fact), I have an adsl2+ modem (thomson TG585), and bigtime is adsl2+ aswell....so why am I still only connected at 945 / 4.771kbps ?

Ive tried rebooting the modem but still get roughly the same figures.

Is there anything else I need to do to get faster speeds ?

Cheers

cyril7

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#296587 6-Feb-2010 10:43

Hi, can you tell us what other stats the modem reports, ie attenuation and noise margin.

It is quite possible that you have been accidently left still connected to the exchange (it happens quite a lot) or you are infact not in the cabinet area or the cabinet is not fully deployed yet. Which cabinet is it (should have a code relating to the exhange and cabinet sub number).

Cheers
Cyril

martyyn

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#296588 6-Feb-2010 10:49

Is this enough Cyril ?

Link Information
Uptime: 1 day, 22:06:39
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 945 / 4.771
Data Transferred (Sent/Received) [kB/kB]: 0,00 / 2,00
Output Power (Up/Down) [dBm]: 12,0 / 19,0
Line Attenuation (Up/Down) [dB]: 26,0 / 45,0
SN Margin (Up/Down) [dB]: 13,0 / 12,5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 1 / 14.741
CRC Errors (Up/Down): 1 / 36
HEC Errors (Up/Down): 203 / 28

The cabinet is KLB/J.

Its been 'finished' for some time now as there have been a number of cabinets being put in around us the last couple of weeks and they still have Chorus vans outside them digging up the road and playing with lots of wires !

Cheers

martyyn

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#296590 6-Feb-2010 11:01

Just checked and its KLB/J

cyril7

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#296599 6-Feb-2010 12:39

Hi, that cabinet is supposed to have been in service from last Dec so I presume it is. Your attenuation indicates 3.5km of cable (or there abouts) so either your still on the exchange or your house wiring is imposing some loading.

Have you tried an isolation test.

Cyril

martyyn

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#296600 6-Feb-2010 12:43

Explain what you mean by 'isolation test' for me and Ill give it a go.

When we signed up we needed fresh wiring to the house from the street because there was nothing already existing.

cyril7

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#296602 6-Feb-2010 12:54

Hi, so you got new wiring from the street, did they install a central filter at that time, is there a dedicated ADSL phone port, or do you have lots of filters on each POTS (voice band phone device, ie fax, phones, sky box). If you have lots of filters on each device then a fist step isolation test involves removing every device across the line except the modem (every phone/fax/voice modem/skybox) and see what stats you get then.

Cyril

martyyn

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#296611 6-Feb-2010 14:24

I specifically asked for a central filter where it entered the house but Ill remove the lot and try it again to see what I get.

cyril7

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#296619 6-Feb-2010 14:55

Hi, if there is a central filter already installed and a dedicated ADSL socket for the modem, then unless the filter has failed (which is very very rare) then I suggest you ask your ISP to chase it through as there is likely that you are still connected to teh exchange, most likely as an oversight.

If there is not a dedicated ADSL socket then its unlikely there is a central filter.

Cyril

martyyn

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#296754 7-Feb-2010 13:30

Ok, so in the lounge I have a dedicated little white box with filter for the modem and another little white box above it for the SkyHDi box with no filter. There is only only one other phone outlet which is in the bedroom whic also has no filter. With everything removed except for the modem I still only get 400kbps using speedtest.

Im assuming the filters are the little white square bits which go into the white box on the wall and the phone cable fits into the back of that.

I shall be giving Telecom a phone call. Thanks for your help Cyril its really appreciated.

cyril7

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#296758 7-Feb-2010 13:39

Hi, so the socket you have the modem plugged into states ADSL or similar on it or where you just told to use that one. What I am trying to work out is if you have actually had a central filter installed, which requires a seperate socket that explicitly states its a ADSL or Jetstream socket.

If this is the case you dont need a filter haning out of the wall sockets, however if you do have one on the socket dedicated for ADSL and have the modem connected to the ADSL port of that filter then it should not make any significant impact.

Cyril

martyyn

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#296760 7-Feb-2010 14:00

The socket the modem is plugged into says nothing and as its grubby it must have been an original socket.

I wasnt here when it was installed so Im guessing on whats happened with the install. The socket for the sky box is brand new and has 2c on it but nothing else either.

Im on the phone now with a tech who is telling me my speeds are slow because Im on bigtime and all traffic is managed, where I thought only file sharing and gaming was managed. She tells me Im on an adsl2+ cabinet already and that I have 35db line attenuation. Shes says Im a 'good' distance away but is trying to work out how far is 'good'.

[e] her testing says I should only expect 4.3Mbps and should be happy im getting 4.7

Have I got it wrong and this is what I should expect from a bigtime connection in the middle of the day, or should my connection speeds be much faster even though any gaming etc will be managed ?

martyyn

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#296762 7-Feb-2010 14:34

So the rep called me back to say my connection is still on the exchange and not the cabinet because it says Im connected to KLB and not KLB/J. She has no idea when Ill be moved and in her words I would have to 'wait for Gods own time' :)

She mentioned I would be notified of the switch over but I wouldnt have thought that was feasible given how many people are on telecom broadband, but you never know.

cyril7

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#296764 7-Feb-2010 14:47

Hi, well at least that confirms my original suspicion, would be good to see you are connected to the the right side of the filter, assuming the socket you are using is indeed the ADSL one.

I would be badgering them every day till your connection is moved.

Cheers
Cyril