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41 posts

Geek


Topic # 57900 28-Feb-2010 15:01
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Hi people my name is Bowan.

I have had a couple of issues with my broadband over a couple of days here is my story.

I have a line splitter installed no need for filters. I was with orcon on an adsl2+ platinum plan with interleaving turned off to get the best ping possible and I rarely ever got disconected from the net the only time that I got disconected was when the modem was restarting. I was rougly getting up/down 1.2mb/4.0mb with 4ms-10ms on aucklands server via speedtest.net this was awesome! Plus I was connected directly to the exchange it was far away but still okay. Then they cabinetised me. Now I  was running on adsl1 because orcon didn't have their hardware installed in that cabinet so that meant 800kb(adsl max)/8mb(adslmax) and 20-30ms and sometimes I got disconnected. I wanted the best of the best I wanted my adsl2+ back! So I went to telecom as they had their adsl2+ equipment in the cabinet now I get 828kb/15.2mb this is from my modem 52ms plus frequent disconnections. I understand the person who swapped me over on the phone put me on a GO plan instead of a PRO plan with the interleaving turned off hence maybe the high ms/ping. I have been with telecom so far for 3 days and I understand that they promised no change in my internet I should not get any disconections it should have been seemless so refund I shall receive. So guys what do you think?

Here is my modem info, Thomson TG585v7

Uptime:
0 days, 0:42:48

DSL Type:
G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:
828 / 15.203

Data Transferred (Sent/Received) [kB/kB]:
0,00 / 0,00

Output Power (Up/Down) [dBm]:
12,5 / 0,0??? - Don't know whats on there must be the modem

Line Attenuation (Up/Down) [dB]:
5,5 / 11,0

SN Margin (Up/Down) [dB]:
17,0 / 14,0 - This fluctuates more often now this used to be always at 11 / 11 or 12/12 around those figures never that high

Vendor ID (Local/Remote):
TMMB / IKNS

Loss of Framing (Local/Remote):
0 / 0

Loss of Signal (Local/Remote):
0 / 0

Loss of Power (Local/Remote):
0 / 0

Loss of Link (Remote):
0

Error Seconds (Local/Remote):
0 / 0

FEC Errors (Up/Down):
0 / 163

CRC Errors (Up/Down):
0 / 0

HEC Errors (Up/Down):
0 / 0

Speedtest tests

To Auckland - https://www.speedtest.net/result/731625348.png

To Christchurch - https://www.speedtest.net/result/731626097.png

To Sydney - https://www.speedtest.net/result/731626667.png

To LA America - https://www.speedtest.net/result/731627288.png

I have called telecom they have come around replaced some wiring trying to find out if it's on my end but it's definetly not even I know that then they went away then gave me a call saying that they might need to change the port at the cabinet? I have no idea what that is. But every time I mention to them I am getting slow upload speeds and bad ping they just go but thats good upload speeds even your download speeds are great which isn't a big deal to me. I am a frequent online gamer and uploader I love to send photos to my girlfriend and upload them to photobucket and I am a very impatient person at times. Any help would do anything to get the best possible connection except! Replacing the whole line because I know my line is perfect even though it's got dino wiring as the telecom man said lol!

I have posted this in the broadband section but didn't realise there was a telecom section here!

Kind Regards,

Bowan Anderton

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149 posts

Master Geek


  Reply # 303068 28-Feb-2010 18:24
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Call Telecom and ask them to check that your profile is set to FS/FS which means Full Speed Up and Full Speed down.

However you connection look sweet to me, I would be more than happy with speeds like that. As far as ping time also ask them to check the interleaving setting. Other than that, I'd be happy.

*EDIT* Just saw this has been answered in your other post, agree with everything Ragnor has said.



41 posts

Geek


  Reply # 303098 28-Feb-2010 20:17
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uktuatara: Call Telecom and ask them to check that your profile is set to FS/FS which means Full Speed Up and Full Speed down.

However you connection look sweet to me, I would be more than happy with speeds like that. As far as ping time also ask them to check the interleaving setting. Other than that, I'd be happy.

*EDIT* Just saw this has been answered in your other post, agree with everything Ragnor has said.


Yes my profile is set to fs/fs . It's not sweet 50ms is not good enough! Especially for gaming I don't like being at a disadvantage. Interleaving should be off now I asked them to put me on the pro plan 4 days ago and it still hasn't gone through

 
 
 
 


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41 posts

Geek


  Reply # 304148 3-Mar-2010 20:21
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Uptime: 0 days, 0:02:20

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 924 / 17.835

Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00

Output Power (Up/Down) [dBm]: 12,5 / 0,0

Line Attenuation (Up/Down) [dB]: 5,5 / 11,0

SN Margin (Up/Down) [dB]: 14,0 / 11,5

Vendor ID (Local/Remote): TMMB / IKNS

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 10 / 0

FEC Errors (Up/Down): 1 / 0

CRC Errors (Up/Down): 1 / 0

HEC Errors (Up/Down): 0 / 0


My new speeds now. What do you guys think? I currently get 13ms to telecom. I am wondering would the maximum upload speed affect my ms? I used to have 1.2mb upload with orcon on adsl2+ that was while I was connected to the exchange and now I am getting 924kb upload and the cabinet is closer than the exchange. Weird? I don't get how my upload speed could have dropped. I called telecom they said they can't do anything about it. I thought the speeds should be the maximum your line can handle? Are they tricking me or something? Please help guys I feel treated this guy from telecom treated me like a total dumbass asking for proof and asking for evidence. 2 days ago I was told by the teir 1 support that my maximum upload line speed is indeed 1.2mb now this guy from teir 2 is saying that theres nothing wrong with it.

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  Reply # 304149 3-Mar-2010 20:24
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Please only post your questions once in the forums.

All replies can be made here http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=57899

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