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255 posts

Ultimate Geek
+1 received by user: 13

Topic # 58085 6-Mar-2010 21:11
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Hi guys,

We have just moved house (we rent), and in our new house when the Authorised Sky Installer came out, and installed the phone jack for the MySky (since a phone jack at each decoder is not standard anymore).

He found quite a few bad joins in the phone line under the house, like bare wire joints lying in the dirt, and a join outside the house in the bushes all corroded in the joiners. He said that there may be more as he just fixed the ones he found on the way.

Also, the wire for the phone line comes up the pipe from underground, joins outside (was just in bushes, now cable tied at the join to the downpipe), and then travels up the side of house (again unattached) and goes over the roof (just chucked over) to the other side of the house to the Telecom termination point, then comes out as a black and red wire (seperated into the roof).

From there it is joined from the solid thick copper red/black wire to the phone wire (the white stuff) to the jackpoints.

First question,
(I know this one isn't Telecom but any thoughts appreciated)
Is the landlord responsible for fixing the phone lines in the house/getting someone to check the rest?

Second question,
Is Telecom responsible for fixing the wire chucked over the roof.
As their website states that an underground wire must go directly into the house.

Sorry about the long post, any advice/thoughts appreciated muchly. :) 

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25966 posts

Uber Geek
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Biddle Corp
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  Reply # 305182 7-Mar-2010 10:16
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As to whether Telecom are responsible would depend entirely on who performed the work.

You'd also probably struggle to get a landlord to pay to fix things.

255 posts

Ultimate Geek
+1 received by user: 13

  Reply # 305207 7-Mar-2010 13:38
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Thats what I thought (Landlord),

Fair enough, but as we didn't do it, and I would say the Landlord has no idea...
Just thought that as Telecom's responsility is from the ETP to the exchange, its in their problem area...

If you have to run heating in winter, you don’t own enough computers.


50 posts


  Reply # 305759 9-Mar-2010 19:02
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Hey this one is easy as.
If you pay the line maintenance fee (on by default) it is only like $2, then Telecom should tidy up all that stuff.

It is funny / great to hear of a sky installer doing good work, as I have heard of a few shocking installers back in the day, but they seem heaps better lately!

hope that helps,


8020 posts

Uber Geek
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  Reply # 305822 10-Mar-2010 01:08
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So basically just remember to start paying that line maintenance fee again a few months before you need the work done... and then remember to cancel paying the extra  $2.79 a month (~$30 per year) or so after it's done.

Isn't that how it works best!


100 posts

Master Geek
+1 received by user: 2


  Reply # 307188 14-Mar-2010 20:11
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if you add wiring maintenance now, there is a 1 month stand down period before your entitled to the fix..(for free) and i would suggest you keep it on, as anything can happen!


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