Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

Topic # 58327 9-Mar-2010 17:07
Send private message

Hello folks,

Hopefully someone more clued up on this than I will be able to point me in the right direction. As I'm a little stumped..

I'm having an odd issue with a customers e-mail which only happens with one specific domain name, and only on Xtra. Everything works fine, except for when Xtra customers attempt to e-mail them.. if the mail is sent via the Xtra SMTP servers then it gets rejected instantly (as soon as the RCPT is issued) as a 'Invalid Recipient'. This happens with all accounts @ that domain, and I have verified that the accounts exist and that the MX records are set correctly.

I'm told when the domain name was originally registered is was registered & hosted by Xtra (but since moved away). Now, the rejection comes back so instantly that I'm wondering if it's possible they still think they're hosting it internally or something?

Any thoughts on where I should look / who I should be talking with next?

Cheers




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

Create new topic
2350 posts

Uber Geek
+1 received by user: 373

Trusted

  Reply # 305725 9-Mar-2010 17:16
Send private message

> Any thoughts on where I should look / who I should be talking with next?

Xtra



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 305726 9-Mar-2010 17:17
Send private message

Heh - yeah I'm hoping someone will have a more specific contact @ Xtra to save me wading through hours of helpdesk and form filling to get nowhere ;)




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

1200 posts

Uber Geek
+1 received by user: 3

Trusted

  Reply # 305752 9-Mar-2010 18:53
Send private message

RedJungle: Hello folks,

Hopefully someone more clued up on this than I will be able to point me in the right direction. As I'm a little stumped..

I'm having an odd issue with a customers e-mail which only happens with one specific domain name, and only on Xtra. Everything works fine, except for when Xtra customers attempt to e-mail them.. if the mail is sent via the Xtra SMTP servers then it gets rejected instantly (as soon as the RCPT is issued) as a 'Invalid Recipient'. This happens with all accounts @ that domain, and I have verified that the accounts exist and that the MX records are set correctly.

I'm told when the domain name was originally registered is was registered & hosted by Xtra (but since moved away). Now, the rejection comes back so instantly that I'm wondering if it's possible they still think they're hosting it internally or something?

Any thoughts on where I should look / who I should be talking with next?

Cheers



Yup, you need to talk to the Core Technology Group which is reachable through Xtra Business Support on 0800 116 110, choose DNS support or internet connections but NOT e-mail support as that will divert you back to Manilla consumer support.

Telecom still have a entry in their hosts table (I forget the wording they use) of their mail server which tells them they are still responsible for hosting your e-mail.

They will store and then silently delete your e-mail after 3 days. It's a problem with mta.xtra.co.nz which is going bye bye this year sometime and has been a painful painful thing.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 305757 9-Mar-2010 19:01
Send private message

Awesome, thanks - will follow up tomorrow.




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 305846 10-Mar-2010 08:21
Send private message

If you PM me the details of the domain I can have it looked into.
Out of interest when was it moved away from xtra/telecom?




meat popsicle



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 306172 11-Mar-2010 10:15
Send private message

Big thanks to Paul (ptinson) for sorting this out for me. It does appear that Xtra still thought they were hosting this internally somewhere. All working fine now. :)




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 306189 11-Mar-2010 10:43
Send private message

Thanks, the domain was still listed as a local domain for delivery. There were no mailboxes though so it looks like the cleanup process didn't complete correctly when it was moved to another provider.

Apologies for that.

Regards

Paul




meat popsicle

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.