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Phil Gale
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Red Jungle
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Topic # 58327 9-Mar-2010 17:07
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Hello folks,

Hopefully someone more clued up on this than I will be able to point me in the right direction. As I'm a little stumped..

I'm having an odd issue with a customers e-mail which only happens with one specific domain name, and only on Xtra. Everything works fine, except for when Xtra customers attempt to e-mail them.. if the mail is sent via the Xtra SMTP servers then it gets rejected instantly (as soon as the RCPT is issued) as a 'Invalid Recipient'. This happens with all accounts @ that domain, and I have verified that the accounts exist and that the MX records are set correctly.

I'm told when the domain name was originally registered is was registered & hosted by Xtra (but since moved away). Now, the rejection comes back so instantly that I'm wondering if it's possible they still think they're hosting it internally or something?

Any thoughts on where I should look / who I should be talking with next?

Cheers




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  Reply # 305725 9-Mar-2010 17:16
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> Any thoughts on where I should look / who I should be talking with next?

Xtra



Phil Gale
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  Reply # 305726 9-Mar-2010 17:17
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Heh - yeah I'm hoping someone will have a more specific contact @ Xtra to save me wading through hours of helpdesk and form filling to get nowhere ;)




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  Reply # 305752 9-Mar-2010 18:53
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RedJungle: Hello folks,

Hopefully someone more clued up on this than I will be able to point me in the right direction. As I'm a little stumped..

I'm having an odd issue with a customers e-mail which only happens with one specific domain name, and only on Xtra. Everything works fine, except for when Xtra customers attempt to e-mail them.. if the mail is sent via the Xtra SMTP servers then it gets rejected instantly (as soon as the RCPT is issued) as a 'Invalid Recipient'. This happens with all accounts @ that domain, and I have verified that the accounts exist and that the MX records are set correctly.

I'm told when the domain name was originally registered is was registered & hosted by Xtra (but since moved away). Now, the rejection comes back so instantly that I'm wondering if it's possible they still think they're hosting it internally or something?

Any thoughts on where I should look / who I should be talking with next?

Cheers



Yup, you need to talk to the Core Technology Group which is reachable through Xtra Business Support on 0800 116 110, choose DNS support or internet connections but NOT e-mail support as that will divert you back to Manilla consumer support.

Telecom still have a entry in their hosts table (I forget the wording they use) of their mail server which tells them they are still responsible for hosting your e-mail.

They will store and then silently delete your e-mail after 3 days. It's a problem with mta.xtra.co.nz which is going bye bye this year sometime and has been a painful painful thing.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.



Phil Gale
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  Reply # 305757 9-Mar-2010 19:01
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Awesome, thanks - will follow up tomorrow.




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  Reply # 305846 10-Mar-2010 08:21
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If you PM me the details of the domain I can have it looked into.
Out of interest when was it moved away from xtra/telecom?




meat popsicle



Phil Gale
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  Reply # 306172 11-Mar-2010 10:15
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Big thanks to Paul (ptinson) for sorting this out for me. It does appear that Xtra still thought they were hosting this internally somewhere. All working fine now. :)




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  Reply # 306189 11-Mar-2010 10:43
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Thanks, the domain was still listed as a local domain for delivery. There were no mailboxes though so it looks like the cleanup process didn't complete correctly when it was moved to another provider.

Apologies for that.

Regards

Paul




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