A couple of weeks ago TV3’s 60 minutes team approached us to do a behind the scenes look at what went on during the XT outages.

We have been determined to be open and upfront with people - both inside this business and outside of it - about the issues we’ve faced recently.   Being so upfront requires courage, and it’s not without risk. But we will continue to be straight-up, hence the decision to give the 60 minutes team an inside look at our business and access to our people.

The film crew have started interviewing and we’ve also given them footage from the video we put together for you during one of the XT outages - so they might use some of that too.

The programme is due to screen next Wednesday (17th March) and will be promoted at the end of tonight’s show.

Remember, promo pieces are designed to get people to watch! Obviously we hope tonight’s promo and next week’s programme will be a balanced look at how the issues were managed, highlighting the extraordinary lengths our people have gone to to look after our customers."