HTC Snap on XT frequently dropping calls

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Forums › Spark New Zealand (including Skinny and BigPipe) › HTC Snap on XT frequently dropping calls

quandum

204 posts

Master Geek

#58439 12-Mar-2010 00:05

Has anyone else encountered this issue? I've had two users try this brand new HTC Snap and calls dropping constantly.

Coverage doesnt seem to be an issue, as the call drops regardless of location.
The longest talk time is usually around 10 - 15 mins.

Any ideas or should I give it a swimming lesson? :-D

I would love to change the world, but they won't give me the source code

#BOFH

pageweon

393 posts

Ultimate Geek

#306474 12-Mar-2010 09:11

first thing i would would check would be whether you have a version 2 sim card

this is where a signature goes

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NMcPherson

43 posts

Geek

Trusted

#306664 12-Mar-2010 15:43

Hi Quandum could you please PM me the mobile numbers concerned and I will have a look into it

Damager

2125 posts

Uber Geek

#306753 12-Mar-2010 20:57

have the users upgraded to the latest snap ROM that was made available recently?

- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

PDub

12 posts

Geek

#307383 15-Mar-2010 13:14

FYI: Here is the link to the Telecom ROM Update for HTC SNAP (S523)

http://www.htc.com/nz/SupportViewNews.aspx?dl_id=834&news_id=447

quandum

204 posts

Master Geek

#307468 15-Mar-2010 18:21

@NMcPherson : Sim1 was version 1 - being changed to V2. Sim 2 was V2.
@Damager / P Dub : Will try the new ROM and see how things go.

Thanks guys

I would love to change the world, but they won't give me the source code

#BOFH

Damager

2125 posts

Uber Geek

#307471 15-Mar-2010 18:32

quandum: @NMcPherson : Sim1 was version 1 - being changed to V2. Sim 2 was V2.
@Damager / P Dub : Will try the new ROM and see how things go.

Thanks guys

No worries quandum. Let us know how it goes.

The upgrade ROM includes an updated Radio ROM, which improves network, call reception quality, bluetooth and wifi functionality.

@P Dub, thanks for the providing the actual link, totally forgot to include that!

quandum

204 posts

Master Geek

#309849 22-Mar-2010 17:05

update: with the V2 sim, the calls still drop, but not as frequently.

still havent tested the rom upgrade, as it wipes out everything on the phone....and there are some important texts on there that i dont want to risk losing, although they can be backed up..

I would love to change the world, but they won't give me the source code

#BOFH

freitasm

BDFL - Memuneh
76388 posts

Uber Geek

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#309853 22-Mar-2010 17:16

Use http://myphone.microsoft.com to copy your SMS, pictures, videos, contacts, calendar, email (if not on Exchange) for free. Install the update and restore everything as it was.

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