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IcI: And for those of us that did not see the show?
- No link?
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corksta: I thought Paul Reynolds was very open about everything, which he has been all along anyway, but the journalist wasn't really interested in the cause of the issue, she was more interested in trying to slam him down and getting him to comment on the company being arrogant, the culture inside Telecom, not spending enough on the network.
It was hardly investigative journalism and I got more out of watching the clips from their own filming done on the day. I was hoping they would have probed more into each individual outage and more about what they've done to fix things and how those fixes will prevent further problems.
Then again I guess that's not as "exciting" or as dramatic as just accusing him and the company of being useless and getting comment on that.
Please keep this GZ community vibrant by contributing in a constructive & respectful manner.
Ray Taylor
There is no place like localhost
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IcI: Thanks HiK1000716.
To me that URL falls under "authorised copyright content" as per the FUG.
raytaylor: They focused alot on the 'crisis managment team'
Which I felt was more of a customer relations fixup. Very important but i was hoping it would focus more on the engineers who were working to fix the problems.
Here is how i see the people in the crisis managment team:
- "Ok we are gonna dial the alcatel lucent helpline, everyone shut up theyre on speakerphone"
- "Welcome to AL technical support. While you are on hold, have you tried rebooting your router, you will be surprised how often this works"
- "Oh crap - can someone phone the network team in hamilton and tell them to try that?"
- "Right now lets get on to fixing the P.R.
I would have liked it to focus more on the technical team and the people fixing the problem. I felt it focused more on managment who in such large companies have no idea how an RNC works or how to fix one. They sat around a large table and conducted the other departments where as the engineers were the ones it should have focused on. I didnt really care how the head of marketing or head of the call centre held up.
It was like watching Telecom feed a pre-written glossy story to 60 minutes so they could make everyone feel good again.
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