XT on 60 minutes

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nate

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Topic # 58719 17-Mar-2010 20:09

The first story on 60 minutes tonight was a behind the scenes look at Telecom, and the aftermath of the recent outages. What did you think of the story?

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Reply # 308455 17-Mar-2010 20:13

Here's some more info on what's been going on: www.telecom.co.nz/insidext

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

IcI

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Reply # 308462 17-Mar-2010 20:42

And for those of us that did not see the show?
- No link?
- No synopsis?

Hopefully they'll post a link here: TV3.co.nz

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Reply # 308472 17-Mar-2010 21:14

Here's the show: http://www.3news.co.nz/Communication-Breakdown/tabid/371/articleID/146858/Default.aspx

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nate

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Reply # 308473 17-Mar-2010 21:14

IcI: And for those of us that did not see the show?
- No link?

No sorry. Posting links to copyrighted material that's not yours is against the FUGs. You'll have to find someone who recorded it and watch it at their place

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Reply # 308475 17-Mar-2010 21:15

.. or watch it on the TV3 on demand!

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Reply # 308482 17-Mar-2010 21:28

I thought Paul Reynolds was very open about everything, which he has been all along anyway, but the journalist wasn't really interested in the cause of the issue, she was more interested in trying to slam him down and getting him to comment on the company being arrogant, the culture inside Telecom, not spending enough on the network.

It was hardly investigative journalism and I got more out of watching the clips from their own filming done on the day. I was hoping they would have probed more into each individual outage and more about what they've done to fix things and how those fixes will prevent further problems.

Then again I guess that's not as "exciting" or as dramatic as just accusing him and the company of being useless and getting comment on that.

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Reply # 308485 17-Mar-2010 21:35

they should of gotten a better journalist to do this story.

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Reply # 308487 17-Mar-2010 21:37

The ad made it look better than it actually was IMO. It was way to short to get something decent out of it. I thought it was going to take the whole 60minute session. Like a small doco or something. Didn't answer many questions at all. Made me really want a job there though at the help desk. Oh that'd be fun :D

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Reply # 308489 17-Mar-2010 21:45

corksta: I thought Paul Reynolds was very open about everything, which he has been all along anyway, but the journalist wasn't really interested in the cause of the issue, she was more interested in trying to slam him down and getting him to comment on the company being arrogant, the culture inside Telecom, not spending enough on the network.

It was hardly investigative journalism and I got more out of watching the clips from their own filming done on the day. I was hoping they would have probed more into each individual outage and more about what they've done to fix things and how those fixes will prevent further problems.

Then again I guess that's not as "exciting" or as dramatic as just accusing him and the company of being useless and getting comment on that.

Couldn't have said it better myself.

She's accusing Telecom of being arrogant...I think someone needs a long hard look in the mirror!

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Reply # 308524 17-Mar-2010 22:43

I was a little disappointed to. it seems the only 'work' tv3 did was some on site interviews, a whole lot of stock footage and heaps of time in a voice over booth

I expect a show like 60 minutes to spend a little more time investigating a story, they do get at least a fortnight to work on a story. this looks like it was banged out in a day.

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

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Reply # 308540 17-Mar-2010 23:09

Was a bit underwhelming.

IcI

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Reply # 308555 17-Mar-2010 23:35

Thanks HiK1000716.
To me that URL falls under "authorised copyright content" as per the FUG.

Was hoping for more meat to the story. Feels like a rehash of what we already knew. Nothing new or insightful.

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Reply # 308571 18-Mar-2010 00:49

They focused alot on the 'crisis managment team'
Which I felt was more of a customer relations fixup. Very important but i was hoping it would focus more on the engineers who were working to fix the problems.

Here is how i see the people in the crisis managment team:
- "Ok we are gonna dial the alcatel lucent helpline, everyone shut up theyre on speakerphone"
- "Welcome to AL technical support. While you are on hold, have you tried rebooting your router, you will be surprised how often this works"
- "Oh crap - can someone phone the network team in hamilton and tell them to try that?"
- "Right now lets get on to fixing the P.R.

I would have liked it to focus more on the technical team and the people fixing the problem. I felt it focused more on managment who in such large companies have no idea how an RNC works or how to fix one. They sat around a large table and conducted the other departments where as the engineers were the ones it should have focused on. I didnt really care how the head of marketing or head of the call centre held up.

It was like watching Telecom feed a pre-written glossy story to 60 minutes so they could make everyone feel good again.

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nate

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Reply # 308583 18-Mar-2010 07:55

IcI: Thanks HiK1000716.
To me that URL falls under "authorised copyright content" as per the FUG.

Agreed - thanks HiK1000716 for providing the link.

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Reply # 308612 18-Mar-2010 08:49

raytaylor: They focused alot on the 'crisis managment team'
Which I felt was more of a customer relations fixup. Very important but i was hoping it would focus more on the engineers who were working to fix the problems.

Here is how i see the people in the crisis managment team:
- "Ok we are gonna dial the alcatel lucent helpline, everyone shut up theyre on speakerphone"
- "Welcome to AL technical support. While you are on hold, have you tried rebooting your router, you will be surprised how often this works"
- "Oh crap - can someone phone the network team in hamilton and tell them to try that?"
- "Right now lets get on to fixing the P.R.

I would have liked it to focus more on the technical team and the people fixing the problem. I felt it focused more on managment who in such large companies have no idea how an RNC works or how to fix one. They sat around a large table and conducted the other departments where as the engineers were the ones it should have focused on. I didnt really care how the head of marketing or head of the call centre held up.

It was like watching Telecom feed a pre-written glossy story to 60 minutes so they could make everyone feel good again.

I think that would have been even worse.

The vast majority of people watching 60 mins would have no idea what was going on - it would all be meaningless technical jargon to them, and with ony 15 minutes no time to actually explain much of anything.

I do agree that the segment was pretty crappy though. lots of repeats of the ads, a few clips of youtube vids, lots of clips of people looking stressed and rubbign their eyes, and bits of an interview with Paul Reynolds. Not much investigative journalism there at all.
15 mins is way to short for this kind of story.

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