Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




6303 posts

Uber Geek
+1 received by user: 378

Moderator
Trusted
Lifetime subscriber

Topic # 58719 17-Mar-2010 20:09
Send private message

The first story on 60 minutes tonight was a behind the scenes look at Telecom, and the aftermath of the recent outages.  What did you think of the story?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
426 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ

  Reply # 308455 17-Mar-2010 20:13
Send private message

Here's some more info on what's been going on: www.telecom.co.nz/insidext





The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

IcI

607 posts

Ultimate Geek
+1 received by user: 135

Trusted

Reply # 308462 17-Mar-2010 20:42
Send private message

And for those of us that did not see the show?
- No link?
- No synopsis?

Hopefully they'll post a link here: TV3.co.nz

 
 
 
 


253 posts

Ultimate Geek

Geekstore

  Reply # 308472 17-Mar-2010 21:14
Send private message




Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508  F: 0800897451



6303 posts

Uber Geek
+1 received by user: 378

Moderator
Trusted
Lifetime subscriber

  Reply # 308473 17-Mar-2010 21:14
Send private message

IcI: And for those of us that did not see the show?
- No link?


No sorry.  Posting links to copyrighted material that's not yours is against the FUGs.  You'll have to find someone who recorded it and watch it at their place Smile

8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 308475 17-Mar-2010 21:15
Send private message

.. or watch it on the TV3 on demand!

2029 posts

Uber Geek
+1 received by user: 196

Trusted
Subscriber

  Reply # 308482 17-Mar-2010 21:28
Send private message

I thought Paul Reynolds was very open about everything, which he has been all along anyway, but the journalist wasn't really interested in the cause of the issue, she was more interested in trying to slam him down and getting him to comment on the company being arrogant, the culture inside Telecom, not spending enough on the network.

It was hardly investigative journalism and I got more out of watching the clips from their own filming done on the day. I was hoping they would have probed more into each individual outage and more about what they've done to fix things and how those fixes will prevent further problems.

Then again I guess that's not as "exciting" or as dramatic as just accusing him and the company of being useless and getting comment on that.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

1443 posts

Uber Geek
+1 received by user: 449

Trusted

  Reply # 308485 17-Mar-2010 21:35
Send private message

they should of gotten a better journalist to do this story.




Doesn't know what he doin
2857 posts

Uber Geek
+1 received by user: 346

Subscriber

  Reply # 308487 17-Mar-2010 21:37
Send private message

The ad made it look better than it actually was IMO. It was way to short to get something decent out of it. I thought it was going to take the whole 60minute session. Like a small doco or something. Didn't answer many questions at all. Made me really want a job there though at the help desk. Oh that'd be fun :D




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


84 posts

Master Geek


  Reply # 308489 17-Mar-2010 21:45
Send private message

corksta: I thought Paul Reynolds was very open about everything, which he has been all along anyway, but the journalist wasn't really interested in the cause of the issue, she was more interested in trying to slam him down and getting him to comment on the company being arrogant, the culture inside Telecom, not spending enough on the network.



It was hardly investigative journalism and I got more out of watching the clips from their own filming done on the day. I was hoping they would have probed more into each individual outage and more about what they've done to fix things and how those fixes will prevent further problems.



Then again I guess that's not as "exciting" or as dramatic as just accusing him and the company of being useless and getting comment on that.


Couldn't have said it better myself.

She's accusing Telecom of being arrogant...I think someone needs a long hard look in the mirror! 

141 posts

Master Geek

Trusted

  Reply # 308524 17-Mar-2010 22:43
Send private message

I was a little disappointed to. it seems the only 'work' tv3 did was some on site interviews, a whole lot of stock footage and heaps of time in a voice over booth

I expect a show like 60 minutes to spend a little more time investigating a story, they do get at least a fortnight to work on a story. this looks like it was banged out in a day.





Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 308540 17-Mar-2010 23:09
Send private message

Was a bit underwhelming.

IcI

607 posts

Ultimate Geek
+1 received by user: 135

Trusted

  Reply # 308555 17-Mar-2010 23:35
Send private message

Thanks HiK1000716.
To me that URL falls under "authorised copyright content" as per the FUG.

Was hoping for more meat to the story. Feels like a rehash of what we already knew. Nothing new or insightful.

3116 posts

Uber Geek
+1 received by user: 538

Trusted

  Reply # 308571 18-Mar-2010 00:49
Send private message

They focused alot on the 'crisis managment team'
Which I felt was more of a customer relations fixup. Very important but i was hoping it would focus more on the engineers who were working to fix the problems. 

Here is how i see the people in the crisis managment team:
 - "Ok we are gonna dial the alcatel lucent helpline, everyone shut up theyre on speakerphone"
 - "Welcome to AL technical support. While you are on hold, have you tried rebooting your router, you will be surprised how often this works"
 - "Oh crap - can someone phone the network team in hamilton and tell them to try that?"
 - "Right now lets get on to fixing the P.R.

I would have liked it to focus more on the technical team and the people fixing the problem. I felt it focused more on managment who in such large companies have no idea how an RNC works or how to fix one. They sat around a large table and conducted the other departments where as the engineers were the ones it should have focused on. I didnt really care how the head of marketing or head of the call centre held up.

It was like watching Telecom feed a pre-written glossy story to 60 minutes so they could make everyone feel good again.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here






6303 posts

Uber Geek
+1 received by user: 378

Moderator
Trusted
Lifetime subscriber

Reply # 308583 18-Mar-2010 07:55
Send private message

IcI: Thanks HiK1000716.
To me that URL falls under "authorised copyright content" as per the FUG.


Agreed - thanks HiK1000716 for providing the link.

6433 posts

Uber Geek
+1 received by user: 1571


  Reply # 308612 18-Mar-2010 08:49
Send private message

raytaylor: They focused alot on the 'crisis managment team'
Which I felt was more of a customer relations fixup. Very important but i was hoping it would focus more on the engineers who were working to fix the problems. 

Here is how i see the people in the crisis managment team:
 - "Ok we are gonna dial the alcatel lucent helpline, everyone shut up theyre on speakerphone"
 - "Welcome to AL technical support. While you are on hold, have you tried rebooting your router, you will be surprised how often this works"
 - "Oh crap - can someone phone the network team in hamilton and tell them to try that?"
 - "Right now lets get on to fixing the P.R.

I would have liked it to focus more on the technical team and the people fixing the problem. I felt it focused more on managment who in such large companies have no idea how an RNC works or how to fix one. They sat around a large table and conducted the other departments where as the engineers were the ones it should have focused on. I didnt really care how the head of marketing or head of the call centre held up.

It was like watching Telecom feed a pre-written glossy story to 60 minutes so they could make everyone feel good again.


I think that would have been even worse.

The vast majority of people watching 60 mins would have no idea what was going on - it would all be meaningless technical jargon to them,  and with ony 15 minutes no time to actually explain much of anything.

I do agree that the segment was pretty crappy though. lots of repeats of the ads, a few clips of youtube vids, lots of clips of people looking stressed and rubbign their eyes, and bits of an interview with Paul Reynolds.  Not much investigative journalism there at all.
15 mins is way to short for this kind of story. 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00


Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05


One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58


New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56


Samsung launches Samsung Max
Posted 24-Feb-2018 13:52


CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.