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203 posts

Master Geek


Topic # 58815 19-Mar-2010 20:15
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telecom nz are offering " loyal customers " an opertunity to  double their data for tha same monthly rate  if they agree to stay with xtra for 12months .the catch is that if you change isp inside the 12 months you have to pay them $199  this means that now i will be paying $49 for 20gb/month

last month i had my data cap doubled for no reason and now they want me to agree ( in writing ) to stay with xtra for at least 12 months .
i have been an xtrta customer for a long time . i will be interested in the wording of the agreement when it arrives

any one else had a similar offer made over the phone . ?

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245 posts

Master Geek
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  Reply # 309268 19-Mar-2010 20:35
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I don't really see a problem with it ... but then again, I wouldn't ;)




Tarawera Ultra 2015 done, bring on 2016

478 posts

Ultimate Geek
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  Reply # 309278 19-Mar-2010 21:08
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if you have been with them for a while and have had no issues on the past then its no problem, may as well take what you can get while you can get it.

:)
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Uber Geek
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Subscriber

  Reply # 309285 19-Mar-2010 21:39
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I'm on BigTime.. Does that mean I can get double the unlimited data?!


Seriously though, can't complain about that offer.. Regardless of where you go, if you have a contract, there is anyways going to be a cost to terminate.
It seems like a pretty decent deal if you are having no issues with Telecom.





192 posts

Master Geek
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  Reply # 309287 19-Mar-2010 21:40
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Sounds good, not had the offer and been with them 4 years...

Your data cap was doubled last month because the usage metre broke and TNZ didn't want customers going over the limit without being able to check their current usage. Some customers would have been charge overage and other would have had dial-up speeds.

Good move I thought as it cuts down the number of unhappy customers phoning the support desk or billing teams.

Hope the usage meter doesn't break again, but would like the double data offer even if meant committing to TNZ for another 12 months.

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Master Geek
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  Reply # 309293 19-Mar-2010 21:53
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I have double usage this month, does that mean my parents signed up for this thing?

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  Reply # 309296 19-Mar-2010 22:14
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Sounds like a great deal!!!




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