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Forums › Spark New Zealand (including Skinny and BigPipe) › XT Smartphone Outage 23/03/2010
rupertbg

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#58915 23-Mar-2010 11:58

Telecom have just now confirmed another issue with the XT Network, this time effecting Smartphone devices due to some authentication error.

There is no current information on the number of customers effected.

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freitasm
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  #310157 23-Mar-2010 12:01
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I wouldn't can it an "outage" - you see, last week another mobile provider had a similar kind of problem affecting mobile data only and that word wasn't used - you see where I am going with this...

Back to the normal program.







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murray29
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  #310167 23-Mar-2010 12:26
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Yeah, I've been txting my friend in Porirua and getting no replies.
Finally gave up and rang her. She isn't getting any txts. at all.
Could it be related??? She got a fancy samsung flippy.

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  #310229 23-Mar-2010 14:23
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I think both networks have been having "issues". I've been getting fairly intermittent, but almost daily "network busy" messages on Vodafone in the Wellington CBD for the last week and texts not received on Telecom yesterday, but seems okay today.



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  #310231 23-Mar-2010 14:25
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Oh wait, I've just got the following tweet from Telecom:

TelecomNZ: Some XT & CDMA customers in some areas may have had intermittant issues with voice, SMS and data between 8am and 11am today. ^NR

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  #310233 23-Mar-2010 14:25
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Yes, Telecom has confirmed issues between 8am and 11am today on both CDMA and XT networks.




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Madmax77
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  #310253 23-Mar-2010 14:58
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Hmmm, I wonder what the issue was, unusual for it to affect both issues? Anyone know?




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MikeyPI
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  #310255 23-Mar-2010 15:00
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smartphone only?

freitasm
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  #310256 23-Mar-2010 15:01
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No, it was not a "smartphone only" event.




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#310257 23-Mar-2010 15:01
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allan: I think both networks have been having "issues". I've been getting fairly intermittent, but almost daily "network busy" messages on Vodafone in the Wellington CBD for the last week and texts not received on Telecom yesterday, but seems okay today.


Please PM me your location where this is happening and MSISDN this should not be happening network stats checked for Wellington CBD sites are looking Normal since we had a single site issue just over a week ago

John

MikeyPI
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  #310259 23-Mar-2010 15:18
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freitasm: No, it was not a "smartphone only" event.


Shame. A little spin could have help. As obvious as it is where my loyalties lie, TCNZ going down the gurgler is not in anyones best interests. Plus I dont think their shares could take a another hit.. 

freitasm
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  #310261 23-Mar-2010 15:19
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From what I hear we shouldn't see any XT outage of epic proportions again...




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  #310277 23-Mar-2010 15:50
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freitasm: From what I hear we shouldn't see any XT outage of epic proportions again...


Correct the major Telecom XT issues will now be history

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  #310297 23-Mar-2010 16:53
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allan: I think both networks have been having "issues". I've been getting fairly intermittent, but almost daily "network busy" messages on Vodafone in the Wellington CBD for the last week and texts not received on Telecom yesterday, but seems okay today.


Hi Allan

Can you please provideme with some detail

MSISDN and your location in Wellington CBD there should be no blocking on any of the cells

John

rupertbg

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  #310314 23-Mar-2010 17:36

The best part is when Gen-i employees are the ones telling everyone porkies like 'Smartphone only.'

And I don't mean just saying out loud; I mean sending out in official emails to Dealers and Business Units on how to communicate the issue with their customers :\

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