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Topic # 58946 23-Mar-2010 20:41
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hey, im trying to port my number over to my new 2 degrees sim and it asked me to put in my ESN number but it wants the one with just numbers not letters and numbers. 

i called telecom and said if i give you this ESN can you tell me the version of it thats just numbers and she said no.

so i called the 2 degrees and told them what had happened so far and she said i should just ring telecom back because she couldn't use the ESN with letters.

i rung telecom back again and they still said no even after i pleaded she said it was against her policy or something like that. >.< 

any ideas how i can find the right number? lol 





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  Reply # 310376 23-Mar-2010 20:48
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Its under the Batt



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  Reply # 310377 23-Mar-2010 20:50
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the one under the batery has letters. two degrees doesnt like letters. lol

they say it has to be 11 numbers.





 
 
 
 


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  Reply # 310381 23-Mar-2010 20:58
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I think it's written in HEX code. Maybe use Google to find an ESN converter, or use Google to look for a HEX to DEC (or what have you) converter and try that. No guarantees, but worth a try maybe?



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  Reply # 310393 23-Mar-2010 21:06
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ooohhh. thankyou :) it seems to have worked. now we wait.





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  Reply # 310478 24-Mar-2010 00:38
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In my experience you can use the HEX code when the ESN Code is not written on the back of the phone - Most Sanyo phones tend to only show the Hex and not the ESN.

Normally, you can use the Hex code without the 00 at the end and this should work.




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  Reply # 310543 24-Mar-2010 08:45
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You not trying to port a CDMA number over to 2D are you or do you as it won't work or  have a GSM SIM installed from another carrier??




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  Reply # 310639 24-Mar-2010 11:00
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I think his is trying to port a CMDA number over, it should work, should be a straight swap

However, the W531 has CDMA and GSM, but you need to unlock the GSM/Sim port through the service menu, which can be found on google(can't put it on here since unlock codes are banned?)

Basically once the service menu is unlocked you can switch between the CDMA and GSM carrier through the network menu. Just remember that PXTs, emails and web won't work, only calling/texting will




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

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  Reply # 310713 24-Mar-2010 13:11
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vinnieg: I think his is trying to port a CMDA number over, it should work, should be a straight swap


However, the W531 has CDMA and GSM, but you need to unlock the GSM/Sim port through the service menu, which can be found on google(can't put it on here since unlock codes are banned?)


Shouldn't be now as the fone is no longer sold or supported by Telecom..  But the codes are easy enough to find on the net..   I unlocked mine in about 5 minutes.  Handy having two providers on the same fone..




Regards,

Old3eyes


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Reply # 315853 7-Apr-2010 19:20
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Hi all

After just having spent a frustrating time dealing with Telecom ignorance (I don't think it is willful, just a bit too technical for store-front personal) I finally found a converter for HEX ESN into decimal which, I believe, does the trick.

The link is http://www.elfqrin.com/esndhconv.html

The 2degrees people don't know either.

Anyway, it is worth trying. In my situation I had a W531 Telecom prepaid and needed to transfer the number to a 2degrees handset as per the promotional offer by 2degrees. It refused to take the 8 digit HEX ESN and that was all telecom would tell me about the ESN. Stalemate until I found this link referred to.

regards

Martin

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Reply # 315864 7-Apr-2010 19:57
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keastm: It refused to take the 8 digit HEX ESN and that was all telecom would tell me about the ESN.


AFAIK the Telecom system accepts HEX, and as such I would suggest this not a Telecom issue.

Also the longer numerical number on a Samsung W531 is not an ESN, it's an IMEI, and as you know the ESN is in hexadecimal  format. Most phones actually list both Hexadecimal and Decimal ESN's under the battery.

nzbnw 







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Reply # 315872 7-Apr-2010 20:13
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My apologies for being unclear.

The 2degrees web page for porting one's existing cellphone number across to 2degrees only takes ESN in decimal form (11 digit). Telecom obviously uses HEX for some of these and none of their front-office/retail staff (nor 2degrees staff) seem to know what to do to get it into the 11 digit decimal form which the 2degrees website requires.

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  Reply # 315881 7-Apr-2010 20:28
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There is a mathematical formula to convert hex ESN's to dec and vice versa.

Exactly what did you ask of the Telecom Staff or Dealer Staff?

Does the 2 degrees site accept more than 11 digits? I only ask as some phones have what is known as an MEID, which is longer than an ESN.

nzbnw









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  Reply # 315931 7-Apr-2010 21:52
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nzbnw: There is a mathematical formula to convert hex ESN's to dec and vice versa.

Exactly what did you ask of the Telecom Staff or Dealer Staff?

Does the 2 degrees site accept more than 11 digits? I only ask as some phones have what is known as an MEID, which is longer than an ESN.

nzbnw


2 degrees asks for the 11 number ESN and wont accept anything else. which is stupid. 





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Reply # 315932 7-Apr-2010 21:52
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nzbnw: There is a mathematical formula to convert hex ESN's to dec and vice versa.

Exactly what did you ask of the Telecom Staff or Dealer Staff?

Does the 2 degrees site accept more than 11 digits? I only ask as some phones have what is known as an MEID, which is longer than an ESN.

nzbnw


I asked them to help me with meeting the requirements of the 2degree website (which turns out to be the decimal number as converted using the website I posted earlier ie an 11 digit decimal version of the ESN). The 2degree website doesn't specify decimal or hex just stipulates that it must be 11 digits and tells you to ask Telecom to help if it is not in the 11 digit form. Telecom understandably did not see it as their problem though they supplied the ESN on request. The staffers I spoke to were unaware of the distinction between hex and decimal (both 2degrees and Telecom).

I initially tried a straight decimal conversion of the hex ESN which the 2degrees website accepted but I was subsequently notified that they were unable to process the transfer of my W531 027 number to my new handset using that number. Success came when I used the conversion website I first posted and entered that 11 digit decimal version of my ESN into the 2degree website. They completed the transfer in about an hour or so this evening.

The W531 I have has both the hex ESN and a 15 digit MEID printed on a label under the battery. The 2degrees website recognised that number as an MEID (I tried entering it just in case that worked) and rejected it insisting on the 11 digit version of the ESN.

My conclusion is that 2degrees ought to (a) specify that they want an 11 digit decimal ESN and (b) give people a link to the conversion website to handle a hex ESN. Or, even better, make their website smarter and allow both types to be entered.


I hope that explains the whole issue sufficiently. I only posted the website info to help save others some time.

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  Reply # 315940 7-Apr-2010 22:02
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keastm: 15 digit MEID 


IMEI on the Samsung W531 (which is for the GSM component of that phone). 

nzbnw 







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