apache and active sync

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Mudgutz

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Wannabe Geek

#5956 11-Dec-2005 20:19

Hi

I have an apache and have downloaded actice sync 4.1

The system functions thus:
My apache has 2 email "accounts" outlook email and my named account.
My outlook inbox is synced to the apache outlook email account and syncs both ways OK
I cannot respond to any mail item in the apache "outlook email" account while in the field. The results go to the outlook email outbox and stay there until the next sync and then go to my PC outlook outbox.
The apache outlook email account will not send/receive.
MY active sync is logged on the PC as a USER
My named email account in the apache works fine but is not picked up in actice sync (probably not surprising since the email stays on the server until downloaded by the PC) BUT the named sent messages folder is not picked up either so my in the field messages don't get back to my PC unless I email them through a third party. (Not a great solution)

I suspect this may be normal proceedure BUT certainly not what I expected. Telecom are not too helpful as they appear to not know much about the apache and I am struggling to find anybody to talk sense to.
Does anyone know how this system is supposed to work

freitasm

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#24606 11-Dec-2005 20:28

Welcome to Geekzone

The Outlook account will only synchronise with your desktop/laptop, and any replies from that account will be sent out during the next ActiveSync. The only way around this is if you have an Exchange Server account, which provides OTA (over-the-air) synchronisation functionality.

Additional accounts will send and receive emails on demand, when you tap Tools | Send and Receive.

The problem most people have is configuring the correct smtp server. You didn't tell us which ISP you are using, but if it is not Xtra, it is pretty possible you can receive, but not send emails. Most ISP block access to smtp servers when connecting from other networks, to prevent relay and spam messages.

So, what provider are you using for your email?

Mudgutz

4 posts

Wannabe Geek

#24630 12-Dec-2005 16:36

HI

This account is on a freeparking domain name ie roger@roger.co.nz but it works fine via xtra. We can send and receive OK but the inbox / sent items of the named account never gets sync with the PC. Sounds like it never will so I guess we will continue to transfer that account via email through a third party. Have I got that right and is that the best way to go?

There does not seem to be any other way to get mail out of the apache (export etc) Or is there?

Thanks for your advice. Much appreciated.

Roger (mudgutz)

freitasm

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#24631 12-Dec-2005 16:42

There's only one account that will synchronise with with your PC, and that's the account ActiveSync creates ("Outlook").

For any other accounts the Pocket Outlook will work just as any email client, i.e. send and receive, but without synchronising to your PC.

Mudgutz

4 posts

Wannabe Geek

#24632 12-Dec-2005 16:50

Thanks

You are the first person to actually know how the device works.

There is no way to get email out except to send it to a third person for forwarding is there?

Roger

freitasm

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#24633 12-Dec-2005 17:02

On the Outlook account emails will go out when you synchronise the device.

On any other account emails should be downloaded and sent immediatelly when you tap "Send and receive". If it's not going out (or if you're getting an error message), then one of the settings on that account is wrong - or the smtp server does not allow relay from the Telecom/Xtra network.

Mudgutz

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Wannabe Geek

#24640 12-Dec-2005 18:52

Sorry I am not explaining myself well. I wish to keep a copy of all emails received or sent by the apache, on the PC (this is for business reasons) so that's why I would like a way to get the email out of the named account.
I just want to copy the sent items folder in the apache as all the stuff in the apache inbox dissapears and reappears on my PC once I have used the PC to access my mail account.

I realise that I can simply BCC sent mail from the apache to another account but is there any other way to do this.

Cheers and thanks

Roger

freitasm

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#24642 12-Dec-2005 18:59

Ok... For the non-ActiveSync (Outlook) account, Pocket Outlook will not delete the emails from the server once it downloads to your Pocket PC (unless you manually delete on the Pocket PC, tap Tool | Empty Deleted Items and tap Send & Receive again).

As for the Sent emails, they can be stored on your device, but this will not be sent back to the server.

In this case, since you have a business requirement to keep these emails for historical reasons, I would recommend you moving away from a pop3 account and perhaps using an IMAP or hosted Exchange.

The IMAP account will keep the emails on the server and your Pocket PC will replicate then on the device, synchronising the contents. The Exchange account will have similar features, plus automatic synchronisation (in the near future) when new emails arrive etc (depending on your provider).

There are a few hosted Exchange accounts services available on the Internet, you don't have to have your own server. Let me know if you need pointers to some.

Of course this adds to the complexity of a solution, but if the business demands this kind of records to be kept...