Is my Interleaving ON or OFF?

Forums › Spark New Zealand (including Skinny and BigPipe) › Is my Interleaving ON or OFF?

craft1

77 posts

Master Geek

#59677 9-Apr-2010 10:25

I was advised awhile ago that I should get interleaving turned off for Online Gaming. Mainly WOW. Im not exactly sure the benefits (apart from lower ping). I have approx 15000 downstream connection rate, and my attentuation is 10ish. I can post my stats later if required, but they all appear to be pretty good.

The problem I have, is that despite requesting it 3 times, it still appears to be ON. And yes, I have rebooted the modem multiple times to see if it is changed.

ie: my WAG345G (ADSL2+) modem says "DSL Path Mode: Interleaved".

Apologies in advance for the long speel.

After the first request, I noticed it still said interleaved, so called up and the CSR explained that it was definitely OFF and that my modem was incorrectly showing it as ON. Even called 2 days later to get the same response.

During a plan change 2 months later though, I confirmed the status of Interleaving, and was advised that it was definitely ON. I expressed my annoyance and the CSR put through a request to get it turned OFF. A few days later my modem still said it was ON, so i called up a few times to hear the its definitely OFF speech.

I moved houses a week or so ago and once again I checked. The CSR said it was definitely ON, and after me explaining my story she raised a case again to get it turned OFF and promised it would definitely happen this time. Someone from Telecom called my wife yesterday based on that service order to say it was now OFF. Last night though I checked on my modem and it still says its ON, and I called up to find out it was apparently turned OFF in March, and that the service order that was raised yesterday was cancelled, so no work was done.

Each time I call up I seem to get a different 100% ON or 100% OFF speech. :(

Is my modem incorrectly showing the interleaving status? Why do I get a different story each time I call Telecom?

Thanks in advance.

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8185 posts

Uber Geek

Trusted

#316502 9-Apr-2010 12:40

If your modem says the mode is interleaved it's still on.

I had this problem myself, the system the CSR's see (in rare situations) is out of sync with the actual settings on the port profile at the exchange/cabinet.

Try to get through to the advanced / teir 2 NZ based guys they'll be able to sort it our for you.

Alternatively you could try emailing one on the Telecom guys that post on geezkone regularly, they might be able to help
http://www.geekzone.co.nz/user_public.asp?user_id=22832
http://www.geekzone.co.nz/user_public.asp?user_id=36390

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craft1

77 posts

Master Geek

#316526 9-Apr-2010 13:38

Thanks for that. I will have a go tonight getting through to the T2 people.

One thing they did do on the Telecom helpdesk was, after explaining my modem might be incorrectly showing the interleaving status, gave me the 0800 number for linksys to check with my modem manufacturer. This sounded good in theory, but after spending 6 minutes explaining in great detail what the lights were on my modem, and my name/location/etc.... the CSR finally, and rather sheepishly asked: 'So what is Interleaving?'. The conversation went downhill after that. :(

uktuatara

149 posts

Master Geek

#316537 9-Apr-2010 14:06

It's VERY unlikely that your modem is showing this incorrectly. Why not drop a message to Telecom via Twitter, they're usually snappy at getting things listed in there resolved.

Make sure you wait on the ophone while they do it for you, your modem should reboot, then you can check in the call rather than have to call back.

(I haven't seen an issue with interleaving being reported incorrectly listed in any forums relating to this Linksys device.)

DoucheBagz

30 posts

Geek

#316680 9-Apr-2010 21:47

Mine got turned off within a few hours, been great ever since :D

tdgeek

29550 posts

Uber Geek

Trusted

Lifetime subscriber

#316692 10-Apr-2010 00:09

craft1

PM me, I will sort it for you. Include your BB phone number,

Changing interleaving is a simple process, the same process that we use for a broadband plan change. I will also check youe connection, I can see that directly through our network, and see your modem.

Cheers
Tony

craft1

77 posts

Master Geek

#316724 10-Apr-2010 09:29

Thanks Tony. I have just sent you my details.

Cheers.

craft1

77 posts

Master Geek

#317621 13-Apr-2010 08:24

A huge thanks to tdgeek for investigating this for me.
My Interleaving is definitely OFF, although the modem I'm using (absolutely faultless to date, but brought over with me from the UK) appears to be the issue.

Im going to see if I can still get the free modem from Telecom, if not, can anyone recommend a good Xtra compatible wireless modem with a decent range?

Cheers.

craft1

77 posts

Master Geek

#317642 13-Apr-2010 09:22

I was able to still get the free Thomson wireless modem. I have been assured it has a 4 port hub built in.
Just needed to sign up for another 24 months. It seems like a long time but I am very happy with the connection so I dont see myself moving in a hurry.
3-5 working days though..... Hope it comes early. :)

Ragnor

8185 posts

Uber Geek

Trusted

#317676 13-Apr-2010 10:35

Did you mean WAG354G rather than WAG345G?

Are you running the latest firmware for it:
http://www.linksysbycisco.com/ANZ/en/support/WAG354G/download

craft1

77 posts

Master Geek

#317681 13-Apr-2010 10:42

Yeah sorry, that was a typo. I did mean WAG354G.
I did initially have a quick look, couldn't find one.
The UK one I have does not currently work with Autodetect, you have to manually specify the VPI and VCI. Im happy waiting for the Thompson modem as it is newer and is a Telecom approved one.

Ragnor

8185 posts

Uber Geek

Trusted

#317725 13-Apr-2010 12:19

You should be able to update it with the NZ firmware from the link above.

Personally, I'm not a fan of the Thomson's or long 24 month contracts.

craft1

77 posts

Master Geek

#317766 13-Apr-2010 13:16

I guess my rationale is that my current modem is 5+ years old, and has a limited range on the wireless. This lack of range is becoming an issue in the new house we have moved to.
I am not planning on leaving Telecom any time soon, definitely dont see it happening in the next 2 years. So this means that while essentially doing nothing different, I'm getting a free modem, and have the piece of mind that it will work as per expectation (well at least has more of a chance of doing that than my 5+ year old modem).
The 24 months was a little long I felt, but then again Vodafone locked me in to a 2 year contract after changing up to a more expensive plan when I got back from the UK, seemed odd at the time since the XT Network was over year off being announced.

craft1

77 posts

Master Geek

#318614 15-Apr-2010 08:21

As a final update on this.
The modem arrived the day after it was requested. Im still looking through the screens to see the full functionality, but so far its great. Worked straight away with no need to set anything up, and was a breeze to reconfigure the security/SSID/etc... for the wireless.
The wireless range also seems to be twice the size of my previous modem, so no patchy area's in the house anymore.

wreck90

780 posts

Ultimate Geek
Inactive user

#329238 12-May-2010 10:29

I thought Telecom only allow interleaving to be disabled on the pro plan?

Or, will they change it for adventurer for example? I have 18,000 sync rate, 2.0db attenuation , and physically about 30 meters from a cabinet.

So should be ok to turn interleaving off ? What problems could it give me?

tdgeek

29550 posts

Uber Geek

Trusted

Lifetime subscriber

#329271 12-May-2010 11:25

Interleaving can be removed on all plans.

Interleaving being ON will give you a more reliable connection

Interleaving being OFF will give you a lower latency which is good for gaming, but it will potentially reduce reliablility. But if you are close in with a strong connect rate, that should be fine. We don't recommend it being OFF if distance and thus higher resistance and noise are an issue as being OFF may exacerbate the lesser reliability of greater distance, noise and resistance.

Cheers

Tony

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