The problem I have, is that despite requesting it 3 times, it still appears to be ON. And yes, I have rebooted the modem multiple times to see if it is changed.
ie: my WAG345G (ADSL2+) modem says "DSL Path Mode: Interleaved".
Apologies in advance for the long speel.
After the first request, I noticed it still said interleaved, so called up and the CSR explained that it was definitely OFF and that my modem was incorrectly showing it as ON. Even called 2 days later to get the same response.
During a plan change 2 months later though, I confirmed the status of Interleaving, and was advised that it was definitely ON. I expressed my annoyance and the CSR put through a request to get it turned OFF. A few days later my modem still said it was ON, so i called up a few times to hear the its definitely OFF speech.
I moved houses a week or so ago and once again I checked. The CSR said it was definitely ON, and after me explaining my story she raised a case again to get it turned OFF and promised it would definitely happen this time. Someone from Telecom called my wife yesterday based on that service order to say it was now OFF. Last night though I checked on my modem and it still says its ON, and I called up to find out it was apparently turned OFF in March, and that the service order that was raised yesterday was cancelled, so no work was done.
Each time I call up I seem to get a different 100% ON or 100% OFF speech. :(
Is my modem incorrectly showing the interleaving status? Why do I get a different story each time I call Telecom?
Thanks in advance.