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179 posts

Master Geek


#60092 19-Apr-2010 12:07
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I have a Telecom OKTA and 2 of my family are 2 degrees users.
We recently discovered that although they receive texts that I send I do not receive texts sent by them.
I do receive texts from abroad and from other NZ networks.
Anyone else experienced this kind of problem??

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19282 posts

Uber Geek
Inactive user


  #320191 19-Apr-2010 12:13
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So they should be logging a job with 2degrees with examples time and dates

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Uber Geek

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  #320228 19-Apr-2010 13:50
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johnr: So they should be logging a job with 2degrees with examples time and dates


That's correct. We will take it up with whoever else needs to get involved, where necessary, but the first step is to call Customer Care generally speaking. If you PM me your number we will start looking.

Cheers
S




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 




179 posts

Master Geek


  #320896 20-Apr-2010 20:32
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Raised query online with Telecom and received the "call 123" response.

However since then SaltyNZ has apparently found and fixed the problem.  Laughing

Have passed the info he gave me onto Telecom.


Thanks to all who responded. 

19282 posts

Uber Geek
Inactive user


  #320909 20-Apr-2010 20:45
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HairyScot: Raised query online with Telecom and received the "call 123" response.

However since then SaltyNZ has apparently found and fixed the problem. ?Laughing

Have passed the info he gave me onto Telecom.


Thanks to all who responded.?


Any issue should always start from the A party carrier

John

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