Not receiving SMS from 2degrees subscribers on Telecom

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HairyScot

179 posts

Master Geek

Topic # 60092 19-Apr-2010 12:07

I have a Telecom OKTA and 2 of my family are 2 degrees users.
We recently discovered that although they receive texts that I send I do not receive texts sent by them.
I do receive texts from abroad and from other NZ networks.
Anyone else experienced this kind of problem??

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 320191 19-Apr-2010 12:13

So they should be logging a job with 2degrees with examples time and dates

SaltyNZ

4720 posts

Uber Geek
+1 received by user: 2202

Trusted

Subscriber

Reply # 320228 19-Apr-2010 13:50

johnr: So they should be logging a job with 2degrees with examples time and dates

That's correct. We will take it up with whoever else needs to get involved, where necessary, but the first step is to call Customer Care generally speaking. If you PM me your number we will start looking.

Cheers
S

iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

HairyScot

179 posts

Master Geek

Reply # 320896 20-Apr-2010 20:32

Raised query online with Telecom and received the "call 123" response.

However since then SaltyNZ has apparently found and fixed the problem.

Have passed the info he gave me onto Telecom.

Thanks to all who responded.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 320909 20-Apr-2010 20:45

HairyScot: Raised query online with Telecom and received the "call 123" response.

However since then SaltyNZ has apparently found and fixed the problem. ?

Have passed the info he gave me onto Telecom.

Thanks to all who responded.?

Any issue should always start from the A party carrier

John