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73 posts

Master Geek


Topic # 60833 4-May-2010 10:36
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Hi

I have two questions hopefully someone can help me with.

I joined up with Telecom ~6M ago.  I am on Big Time and my experience has been pretty good even though I see others having some pretty major issues.

I have been experiencing issues with my Telecom provided Thomson Wireless router.  On regular occasions it just reboots itself(three times last night over a span of 2 hours).  We have three PC's connected to it (one wired and two wirelessly) and everyone drops off.  We were just surfing and not downloading anything.  Is this a fault with the router or could it be a fault at the exchange?  (of course we have all the filters on…  house is pretty new so the wiring should be good etc etc etc…)

Secondly I live ~900M-1000M from the local exchange.  I am ADSL2+ and I can peek at about 11.8MB/s down on a speedtest(I am not actually complaining!).  Living this close to an exchange(not cabinet) I thought I could expect to be a little higher.  Could this also be a symptom of the quality of the Telecom Thomson router?  Would other higher spec unit allow me to extract even better performance?

I am interested in anyone’s comments or advise on my two questions.

Thanks
Patrick 

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321 posts

Ultimate Geek


  Reply # 326346 4-May-2010 11:17
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You sure it is not an issue with one of the filters?

I had a filter go bad after a few weeks once. I would recommend getting another filter (one that you know works) and swapping it for one of your existing filters. Leave it for a day or two and see if it improves dropouts. If it doesnt, swap it back and move the new filter to a new location in the house. Repeat until all filters have been swapped out. That way you can be sure it isn't the filters (or you might solve the issue).

Also, you could get a master adsl filter installed. That way you dont need to worry about a filter on each phone and would remove one potential source of the problem.

Not sure about the router. I have installed two and havent had any issues with them.




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780 posts

Ultimate Geek
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  Reply # 326351 4-May-2010 11:23
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Yes....i am onto my 3rd TG585 router now. The modem drops connected pc clients (wireless/wired), and sometimes reboots losing all of my custom settings (wireless security/name, and port forwarding etc).

My house has a splitter so it is not a filter issue.

I believe, the problem is with the Router -> PC , rather than the Router-> Internet. One time it crashed, I phoned telecom and they said my adsl connection was active, yet my pc could not get webpages.

I just got my 3rd router last week, over the weekend it crashed and lost my settings.

This one seems to last longer between crashes though.

 
 
 
 


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32 posts

Geek


  Reply # 326650 4-May-2010 21:29
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wreck90: Yes....i am onto my 3rd TG585 router now. The modem drops connected pc clients (wireless/wired), and sometimes reboots losing all of my custom settings (wireless security/name, and port forwarding etc).

My house has a splitter so it is not a filter issue.

I believe, the problem is with the Router -> PC , rather than the Router-> Internet. One time it crashed, I phoned telecom and they said my adsl connection was active, yet my pc could not get webpages.

I just got my 3rd router last week, over the weekend it crashed and lost my settings.

This one seems to last longer between crashes though.




Not sure if you guys are still in need of help... but I have a thomson and it has been great.  

Wreck90, if you are onto your third, I doubt it is the router - must be something else.

For you guys having issues, as soon as you lose connection, check the light status on the router.  There are two particular lights"Internet" and "Broadband" - do any or both these LED's go out at the time?  

Wreck90, if yours is between Router and PC, do you get the "limited or no connectivity.." alert in the system tray?  and are you using auto-dhcp or manual?  have you tried alternative ports on teh router or replacing the ethernet cable?

 

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Ultimate Geek
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  Reply # 326687 4-May-2010 22:54
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Mine has been great. No problems what-so-ever.

Touch wood.




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“Design is so simple, that’s why it is so complicated.” - Paul Rand


34 posts

Geek

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Reply # 326691 4-May-2010 23:16
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I've been having 'issues' with my Telecom-provided Thomson router too - every couple of days it would lockup then reboot - usually at the most annoying times (eg Uploading/Download a non-resumable file).
Thankfully it hasn't forgotten my settings during these 'Warm kernel restarts' (according to the router log).

On my Mac, I find that the internet connection drops out (exclamation point in AirPort icon indicating connected to network but no internet), before maybe 10 seconds when the network drops out altogether. My Mac is positioned about 5 meters from the router, so its not signal related problems.

When the router restarts all the lights freeze for about 10 seconds, then ALL turn off (even though plugged into power). The Power comes on (red) before turning green, then slowly starts chugging away again, as if nothing happened.

Very annoying!

- Also on Big Time. 



73 posts

Master Geek


  Reply # 326740 5-May-2010 09:12
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gi99a:
wreck90: Yes....i am onto my 3rd TG585 router now. The modem drops connected pc clients (wireless/wired), and sometimes reboots losing all of my custom settings (wireless security/name, and port forwarding etc).

My house has a splitter so it is not a filter issue.

I believe, the problem is with the Router -> PC , rather than the Router-> Internet. One time it crashed, I phoned telecom and they said my adsl connection was active, yet my pc could not get webpages.

I just got my 3rd router last week, over the weekend it crashed and lost my settings.

This one seems to last longer between crashes though.




Not sure if you guys are still in need of help... but I have a thomson and it has been great.  

Wreck90, if you are onto your third, I doubt it is the router - must be something else.

For you guys having issues, as soon as you lose connection, check the light status on the router.  There are two particular lights"Internet" and "Broadband" - do any or both these LED's go out at the time?  

Wreck90, if yours is between Router and PC, do you get the "limited or no connectivity.." alert in the system tray?  and are you using auto-dhcp or manual?  have you tried alternative ports on teh router or replacing the ethernet cable?

 



I can confirm when my Thomson reboots itself both the "internet" and the "Broadband" LED's go out for about 30 - 45 sec (guestimate on timing here!)

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Ultimate Geek
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  Reply # 326776 5-May-2010 10:10
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gi99a: 

Not sure if you guys are still in need of help... but I have a thomson and it has been great.  

Wreck90, if you are onto your third, I doubt it is the router - must be something else.

For you guys having issues, as soon as you lose connection, check the light status on the router.  There are two particular lights"Internet" and "Broadband" - do any or both these LED's go out at the time?  

Wreck90, if yours is between Router and PC, do you get the "limited or no connectivity.." alert in the system tray?  and are you using auto-dhcp or manual?  have you tried alternative ports on teh router or replacing the ethernet cable?

 


My home network setup is, PC -> switch -> TG585 -> internet.

None of the LED's go out - telecom say I am still connected to the internet from their end. 

eg, last night, I was using my laptop wirelessly, then, the wireless connection gets the 'limited/no connectivity' warning.  Next, my wireless connection is gone. I try reconnecting, no luck,don't even get an ip address. 

I try connecting via cable directly to the tg585 - still no luck. ADSL led and other leds still on though, meaning the modem is still got adsl sync etc.

I'm not sure it is anything involved in my setup - it is pretty simple. 
 
One thing I should mention - my previous adsl router (belkin) had no problems at all. I ordered the tg585 because it syncs a bit faster than the belkin, but i am considering going back to the belkin. 


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  Reply # 326779 5-May-2010 10:15
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It's not something as simple as an overheating problem is it?

Try raising the modem up on something so it gets airflow underneath, also if you can try putting a fan on it to keep it cool. I wouldn't suggest that as a long term solution, but just to test to see if it makes a difference.




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Master Geek
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  Reply # 326782 5-May-2010 10:20
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I have had this issue also, as recent as this morning. My pcs lost the network connection and then came back with limited or no connectivity. So a hard restart fixed it. This is starting to happen more regularly now. To count out the heat aspect I will move it tonight and see what happens.

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Ultimate Geek
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  Reply # 326786 5-May-2010 10:26
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muppet: It's not something as simple as an overheating problem is it?

Try raising the modem up on something so it gets airflow underneath, also if you can try putting a fan on it to keep it cool. I wouldn't suggest that as a long term solution, but just to test to see if it makes a difference.


Maybe it is a heating issue - although, it never feels too hot. Usually, it is lukewarm to touch - nowhere near as hot as a sky decoder or modern gaming console.  

32 posts

Geek


  Reply # 327053 5-May-2010 19:20
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The symtpoms for you guys do sound similar...


Quoban says: 
When the router restarts all the lights freeze for about 10 seconds, then ALL turn off (even though plugged into power). The Power comes on (red) before turning green, then slowly starts chugging away again, as if nothing happened.

>>>>  This is just like a power or factory reset, although all the lights don't necessarily go on solid first.  Are you using the original power supply that came with the thomson and is it in its own power supply?




ottenpat says:
I can confirm when my Thomson reboots itself both the "internet" and the "Broadband" LED's go out for about 30 - 45 sec (guestimate on timing here!)

>>>> this sounds like a loss of the ADSL connection itself ottenpat,you may wanna see if this can be confirmed by Telecom Broadband helpdesk...




wreck90 says:
My home network setup is, PC -> switch -> TG585 -> internet.

>>>> "switch" ?  do you have issues if you plug duirectly into router?



None of the LED's go out - telecom say I am still connected to the internet from their end. 

eg, last night, I was using my laptop wirelessly, then, the wireless connection gets the 'limited/no connectivity' warning.  Next, my wireless connection is gone. I try reconnecting, no luck,don't even get an ip address. 

>>>> Is the "Wireless" light still glowing on the router? If so, the Thomson is still broadcasting.  You really need another wireless device connected
to see if that too drops.




I try connecting via cable directly to the tg585 - still no luck. ADSL led and other leds still on though, meaning the modem is still got adsl sync etc.

>>>> how do you have your TCP/IP settings?  auto DHCP?  Normally, if you have issues with one form of connection
you may not be able to connect with the alternative.  Did you reset your PC before connecting via ethernet, then disable your wireless connection?




I'm not sure it is anything involved in my setup - it is pretty simple. 
 
One thing I should mention - my previous adsl router (belkin) had no problems at all. I ordered the tg585 because it syncs a bit faster than the belkin, but i am considering going back to the belkin.

>>>> yep, try the Belkin and see if there are any issues.

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Geek

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  Reply # 327059 5-May-2010 19:32
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gi99a: The symtpoms for you guys do sound similar...

Quoban says: 
When the router restarts all the lights freeze for about 10 seconds, then ALL turn off (even though plugged into power). The Power comes on (red) before turning green, then slowly starts chugging away again, as if nothing happened.

>>>>  This is just like a power or factory reset, although all the lights don't necessarily go on solid first.  Are you using the original power supply that came with the thomson and is it in its own power supply?



Yes it's using the original power supply that came with the unit.

It may be worth noting that I have had some previous problems with the router's heat - sitting horizontally, it would reset as soon as I turned on my PS3 at the other end of the house (no idea why the PS3 - just another client being added to the network?).
Propping the router upside-down fixed this issue.


32 posts

Geek


  Reply # 327103 5-May-2010 21:02
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Quoban:
gi99a: The symtpoms for you guys do sound similar...

Quoban says: 
When the router restarts all the lights freeze for about 10 seconds, then ALL turn off (even though plugged into power). The Power comes on (red) before turning green, then slowly starts chugging away again, as if nothing happened.

>>>>  This is just like a power or factory reset, although all the lights don't necessarily go on solid first.  Are you using the original power supply that came with the thomson and is it in its own power supply?



Yes it's using the original power supply that came with the unit.

It may be worth noting that I have had some previous problems with the router's heat - sitting horizontally, it would reset as soon as I turned on my PS3 at the other end of the house (no idea why the PS3 - just another client being added to the network?).
Propping the router upside-down fixed this issue.



yeah, sounds like it may be an over-heating issue. With the wireless on, and if the PS3 (wifi connected I assume) is turned on, it may just tip some threshold.  Having it upside down would mean the vents are upward facing?.  I guess the question (as with the other guys) is where is the router located?  in a well ventilated area? on top of or near any other electrical device?
I have mine positioned in an area with good airflow and is on its side and it is always on - no fails at all.

I have 2 wireless and two ethernet connection running simultaneously. 

If not already done Quoban and you can rule out location of the router, I would recommend replacement if in Warranty 



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Master Geek


  Reply # 327585 7-May-2010 06:34
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gi99a:
Quoban:
gi99a: The symtpoms for you guys do sound similar...

Quoban says: 
When the router restarts all the lights freeze for about 10 seconds, then ALL turn off (even though plugged into power). The Power comes on (red) before turning green, then slowly starts chugging away again, as if nothing happened.

>>>>  This is just like a power or factory reset, although all the lights don't necessarily go on solid first.  Are you using the original power supply that came with the thomson and is it in its own power supply?



Yes it's using the original power supply that came with the unit.

It may be worth noting that I have had some previous problems with the router's heat - sitting horizontally, it would reset as soon as I turned on my PS3 at the other end of the house (no idea why the PS3 - just another client being added to the network?).
Propping the router upside-down fixed this issue.



yeah, sounds like it may be an over-heating issue. With the wireless on, and if the PS3 (wifi connected I assume) is turned on, it may just tip some threshold.  Having it upside down would mean the vents are upward facing?.  I guess the question (as with the other guys) is where is the router located?  in a well ventilated area? on top of or near any other electrical device?
I have mine positioned in an area with good airflow and is on its side and it is always on - no fails at all.

I have 2 wireless and two ethernet connection running simultaneously. 

If not already done Quoban and you can rule out location of the router, I would recommend replacement if in Warranty 


I am also using the original power supply

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  Reply # 327736 7-May-2010 14:57
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Throw it out and get a solid broadcom chipset modem that does ppoa half bridging (or other form of bridging), connect that to a router that supports custom third party firmware like Tomato and DD-WRT.

You'll never look back.

Modem options:
- TP Link TD8840
- Dynalink 1320
- Linksys AM300
- Draytek Vigor 120
...etc

Router options:
- Linksys WRT54GL
- Asus WLG 520GU
..etc
http://en.wikibooks.org/wiki/Tomato_(firmware)#Supported_devices_and_revisions
http://www.dd-wrt.com/site/support/router-database



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