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Topic # 61095 8-May-2010 23:18
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Has someone put a Spade through the Southern Cross Cable?

I'm on Xtra in Hamilton and can't access anything outside of NZ, Friend in New Plymouth just texted (shes on Orcon) with the same kind of outage.  

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  Reply # 328081 8-May-2010 23:21
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Ditto here

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  Reply # 328082 8-May-2010 23:26
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Looks like a NZ wide outage. I just checked several of my dsl connections and all went down, that's telecom, orcon and snap. My snap is up now, but orcon and telecom still down

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  Reply # 328086 8-May-2010 23:35
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Yep right in the middle of a raid.... (no not WoW... Allods..) so whoever caused the stuff up, I'll like to say thanks.



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  Reply # 328087 8-May-2010 23:41
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So it's not my modem...

... runs outside to the rubbish to retrieve modem

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  Reply # 328088 8-May-2010 23:42
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Another thing to mention is this site crawls to a stand still when it cant access international sites... facebook.com / google anaylitics / pixel.quantserve.com / relatedlinks.googlelabs.com / partner.googleadservices.com etc etc


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  Reply # 328089 8-May-2010 23:46
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This is extremely funny. Me and my cousin both on Big time are surfing international traffic still. We are both on xbox live our mate who was on big time who is now on Adventure dropped before.

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  Reply # 328090 8-May-2010 23:50
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It's back :)



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  Reply # 328092 8-May-2010 23:51
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yep just come back to life for me too, 40 min outage

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  Reply # 328100 8-May-2010 23:58
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Gah. Just spent the last 30 mins rebooting PCs/modem/router trying to fix it, cause my bro complained it wasn't working.

...Telecom's help on their website is hosted outside of NZ which didn't help.

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  Reply # 328104 9-May-2010 00:04
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Yeah, looking at our PPP graphs we (ICONZ) lost around 50% of our DSL connections from Telecom, random exchanges nation wide.

Connections came back immediately, but it took us 15-20 minutes to work through the load of all those users authenticating at the same time.

Weird.




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  Reply # 328118 9-May-2010 08:48
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  Reply # 328121 9-May-2010 08:59
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i'm with orcon. dsl went down last night and couldn't be restored.
this morning, straight away, i called support. i felt pretty silly when a reboot worked.
they were clueless about last night's outage.

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  Reply # 328124 9-May-2010 09:21
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Guys and Girls,

This looks to be related to different RANs within Telecoms network havng a issue, not all just some. This generally means all Telecom wholesale users customers, Xnet, Orcon, Callplus, Telstra etc will lose connectivity, ISP's do not monitor individual customer connections so unless it was whole of country we would not see major alarm generated, When connectivity is restored some modems may not auto reconnect so a reboot is required or possibly in this case a minor hit in the network meant a lot of re-auths at one time to ISP's BRAS's this takes some time for all devices to reconnect on different BRAS's due to the high number of request coming through .

Support staff generally won't know if there a issue as Telecom have to inform us of the problem, so unless it's a major details may take a bit of time to come through and if this was a 1 or 2 second glitch they may not even see am alarm.





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  Reply # 328126 9-May-2010 09:33
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I was affected too. I was only able to reach New Zealand websites.
I checked the Telecom service status when international sites when down last night, and it told me that there was no alert for broadband.
Pretty obvious that something happened last night! :S

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  Reply # 328127 9-May-2010 09:45
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freitasm: To avoid duplicate discussions could you please post this in the Telecom forum next time it happens?


Went for the Broadband forum as it didn't appear to just be Xtra having problems (appears to of affected Orcon and Snap too) 

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