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490 posts

Ultimate Geek
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Topic # 61096 8-May-2010 23:50
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Xtra broadband went down for me about 11.20pm. Anyone else having probs? The helpline seems to be overloaded. An posting from iPhone.

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281 posts

Ultimate Geek
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  Reply # 328096 8-May-2010 23:54
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looked like a problem with an International link, but seems to be working fine now?

17 posts

Geek


  Reply # 328101 8-May-2010 23:59
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Was down a few seconds ago for me, looks all back to normal now. May have been a problem with either Telecoms DNS or the Pacific Cable



490 posts

Ultimate Geek
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  Reply # 328103 9-May-2010 00:02
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Ahh yes, it is back up again now.
Thanks guys! Always nice to know one can come here to check. I feel stupid now for starting a new topic (sheepish)

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Wannabe Geek


  Reply # 328106 9-May-2010 00:07
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Went down for me at about 11, came back about 10 minutes ago.

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Wannabe Geek


Reply # 328145 9-May-2010 12:20
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Went down probably exactly at 11pm for many users on xtra. Came back up for me about 40 mins later.
Was getting message in modem log: "Disconnected because idle timeout reached".
Then was getting Authentication Failed.
Then was getting gateway failed.
Everyone seemed to be able to reconnect around the same time.
Really got me frustrated!

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Geek


  Reply # 328149 9-May-2010 12:59
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I think it may have been a problem with the Telecom DNS servers as Telecom's site could be reached but no external Websites, I pinged and it definitely timed out after hitting telecoms gateway!



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Ultimate Geek
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  Reply # 328221 9-May-2010 16:36
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One thing I did notice during the whole affair is that I couldn't post to this forum on my iPhone using Opera's iPhone browser. I had to use Safari. With Opera I couldn't create a new topic or post a reply to a topic that was already there.

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Uber Geek
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  Reply # 328237 9-May-2010 17:27
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Seems to be very flaky this afternoon...everything goes good, then bang, drops off for a minute or so...then back again.

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Uber Geek
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  Reply # 328245 9-May-2010 17:52
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da5id: One thing I did notice during the whole affair is that I couldn't post to this forum on my iPhone using Opera's iPhone browser. I had to use Safari. With Opera I couldn't create a new topic or post a reply to a topic that was already there.


Cause of the way opera mini works as the traffic is routed overseas

677 posts

Ultimate Geek
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  Reply # 328303 9-May-2010 21:49
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optimumtact: Was down a few seconds ago for me, looks all back to normal now. May have been a problem with either Telecoms DNS or the Pacific Cable


I have taken a look at the Telecom Broad Band Caching DNS servers for any outage or lack of reach-ability during the period there was impact and there were no issues with the system other then lower than normal traffic.

Regards

Paul




meat popsicle

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Uber Geek
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  Reply # 328312 9-May-2010 22:21
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Maybe there was lower traffic because people couldn't get to overseas sites? hehe ;)

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Ultimate Geek
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  Reply # 328323 9-May-2010 23:16
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An ability to make a resolution request of our name servers does not require international connectivity, unless you are not one of our customers, then it might;)

Sure a loss of international would mean a drop in successful responses but perhaps not requests in short outage window. However or cache hit rate for the DNS is over 80% so the drop should still be smallish.

I guess in my post i didnt clarify what i saw, the drop in requests was both domestic and international queries and responses, and i saw no visible drop in international recursions.
This leads me to think that the DNS requests just werent there, IE some users had dropped off the network.

If international was down that long i would have had a big hole in DNS recursions and that hole just wasnt there.

I note the sarcasm though, just hope this post is a little more clear, it is 23:10 after all.:)

Paul




meat popsicle

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  Reply # 328327 9-May-2010 23:43
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:D

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