Telecom Broadband - Stay or Go?

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scootachan

6 posts

Wannabe Geek

#61356 14-May-2010 20:34

I've been a Telecom BB customer for the last two years and have been quite happy with the service and reliability over that time. However, while deliberating my monthly spend I noticed that some of the other broadband providers offer really good deals.

I originally was in a share house and we needed high cap so have been on a pro 40GB plan. Since moving out the plan has stayed the same, but I'm using between 10 -20 GB a month (mostly browsing, working from home and youtube - no bittorrent, P2P usage or gaming), so a move to downgrade the plan makes sense. Speaking to the Telecom CSR it seemed the cheapest option is $110 (including landline) as opposed to a competitors 26GB plan at $95.

Will I notice any performance issues (other than lower cap) by downgrading my plan and is there anything that puts Telecom above the other ISPs that i should be aware of. Would moving to a competitor and paying $15 less a month cost me in the long run?

Any thoughts and experiences would be appreciated.

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#330279 15-May-2010 02:57

scootachan: I've been a Telecom BB customer for the last two years and have been quite happy with the service and reliability over that time. However, while deliberating my monthly spend I noticed that some of the other broadband providers offer really good deals.

I originally was in a share house and we needed high cap so have been on a pro 40GB plan. Since moving out the plan has stayed the same, but I'm using between 10 -20 GB a month (mostly browsing, working from home and youtube - no bittorrent, P2P usage or gaming), so a move to downgrade the plan makes sense. Speaking to the Telecom CSR it seemed the cheapest option is $110 (including landline) as opposed to a competitors 26GB plan at $95.

Will I notice any performance issues (other than lower cap) by downgrading my plan and is there anything that puts Telecom above the other ISPs that i should be aware of. Would moving to a competitor and paying $15 less a month cost me in the long run?

Any thoughts and experiences would be appreciated.

Total home offers unlimited 2hour toll calls(local) which is why it cost more then most other packages out there, plus believe it or not telecom has the best internet service :P

graemeh

2078 posts

Uber Geek

#330292 15-May-2010 07:56

scootachan: I've been a Telecom BB customer for the last two years and have been quite happy with the service and reliability over that time. However, while deliberating my monthly spend I noticed that some of the other broadband providers offer really good deals.

I originally was in a share house and we needed high cap so have been on a pro 40GB plan. Since moving out the plan has stayed the same, but I'm using between 10 -20 GB a month (mostly browsing, working from home and youtube - no bittorrent, P2P usage or gaming), so a move to downgrade the plan makes sense. Speaking to the Telecom CSR it seemed the cheapest option is $110 (including landline) as opposed to a competitors 26GB plan at $95.

Will I notice any performance issues (other than lower cap) by downgrading my plan and is there anything that puts Telecom above the other ISPs that i should be aware of. Would moving to a competitor and paying $15 less a month cost me in the long run?

Any thoughts and experiences would be appreciated.

I am in the process of moving to Telecom. I have been told that I can get a basic "home line" and 20gb broadband for $90ish. I don't remember the exact number.

This may be slightly cheaper because I'm in Wellington. The Telecom CSR is giving you the wrong price. You probably need to ring and ask again for the cheapest option.

nzbnw

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#330324 15-May-2010 10:32

Where are you located?

nzbnw

scootachan

6 posts

Wannabe Geek

#330527 15-May-2010 22:30

I'm in Auckland

nzbnw

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Spark NZ

#330622 16-May-2010 14:59

20GB in Auckand, without a Total Home Package would cost $42.80 for the Landline and $60 for the Broadband plan, $102.80

Or go for Total Home Lite ($80 includes Landline, 5GB Broadband, and you can choose one national Landline number to call at no extra charge) plus $20 to upgrade the Broadband plan to 20GB, $100.

http://www.telecom.co.nz/totalhome

nzbnw

Ragnor

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#330638 16-May-2010 16:00

This link for comparing the different versions (lite/starter/full) of total home is good too
http://www.telecom.co.nz/content/0,8748,206401-204546,00.html

scootachan

6 posts

Wannabe Geek

#333674 23-May-2010 19:15

Thanks for the info. I'm still undecided, but am tending to swing towards moving to Orcon as their package seems better value.

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Delorean

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#333681 23-May-2010 19:47

scootachan: Thanks for the info. I'm still undecided, but am tending to swing towards moving to Orcon as their package seems better value.

I was with Orcon and moved back to telecom, the speeds were quite erratic and sometimes you would get better performance than telecom; other times very poor speeds.

Their service was fantastic, however had problems with the LLU phone system, random issues, like caller ID not working, they only had a few smart phone features, once it failed due to a software upgrade that went wrong.

I find being with telecom now, you get consistent speeds; I am on ADSL2+ and would not consider moving.

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

SteveON

1916 posts

Uber Geek

#333705 23-May-2010 20:25

l43a2: Total home offers unlimited 2hour toll calls(local) which is why it cost more then most other packages out there, plus believe it or not telecom has the best internet service :P

And so they should, Telecom seem to have the economies of scale to provide a more consistent service.

shiroshadows

165 posts

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#333706 23-May-2010 20:26

Reliability and Telecom don't go well in a sentence together lol

nzbnw

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Spark NZ

#333725 23-May-2010 20:43

scootachan: Thanks for the info. I'm still undecided, but am tending to swing towards moving to Orcon as their package seems better value.

Out of interest what package?

nzbnw

NZCrusader

646 posts

Ultimate Geek

#333766 23-May-2010 21:41

shiroshadows: Reliability and Telecom don't go well in a sentence together lol

Thats not true..

More like consistency than reliablity.

scootachan

6 posts

Wannabe Geek

#333786 23-May-2010 22:18

It's theBronze package with an upgrade to 26GB. I don't care for any of the other stuff other than basic land line capability. I don't need smart phone functions, have a company mobile which I can use for personal use and use a low rate calling card for calling overseas.

w2krules

491 posts

Ultimate Geek

#333844 24-May-2010 02:11

scootachan: Thanks for the info. I'm still undecided, but am tending to swing towards moving to Orcon as their package seems better value.

Are you or will you be connected to a cabinet? If so, then changing to a LLU provider may not be a good idea, as you probably won't get good performance from their exchange equipment, and you may need to be connected through Telecom Wholesale. So you will then pay more per month than the advertised price.

I've just changed to Telecom from Orcon. I can now watch Youtube in the evenings, torrents are about 10 times faster, and files from overseas sites download at a decent speed.

I was a geek before the word was invented!

vinnieg

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#334161 24-May-2010 18:09

shiroshadows: Reliability and Telecom don't go well in a sentence together lol

XT should be removed from this equation since we are talking about broadband :)
And Telecom Broadband is still one of the best providers concerning up time

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

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