XT Down, again.

Forums › Spark New Zealand (including Skinny and BigPipe) › XT Down, again.

arnies

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#61660 21-May-2010 00:25

No reception in Wellington atm

Edit: planned outage probably http://www.telecom.co.nz/insidext

s.joseph

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#332715 21-May-2010 00:49

mines down
im in wellington btw

acsonline

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#332718 21-May-2010 00:56

Down in porirua as well.

s.joseph

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#332727 21-May-2010 01:46

Back up

sbiddle

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#332740 21-May-2010 06:24

The Telecom site lists the planned XT outages. These are primararily a result of the planned upgrade work on the network which is done overnight to minimise disruptions.

maverick

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WorldxChange

#332755 21-May-2010 07:53

The issue was actually unplanned but was caused by the notified planned work

Outage from 00:15 to 01:05

305 sites effected of the ChCh RNC

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

sbiddle

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#332757 21-May-2010 08:04

Oops it appears CHCH RNC02 broke affecting all voice and data on sites connected to it!

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NZCoderGuy

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Kiwi Dev Studios

#332808 21-May-2010 10:41

ouch! another nail in the coffin?

--
Stephen
twitter/ NZCoderGuy / KiwiDevStudios

ResponseMediaNZ

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#332826 21-May-2010 11:02

I wouldn't call a 50min outage at 12am another nail in the coffin. Like it has been said it was planned worked that ended in an unplanned outage.

Yes its a pain for the few that are up at that hour but it was restored.

oxnsox

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#332840 21-May-2010 11:16

maverick: The issue was actually unplanned but was caused by the notified planned work

Ever considered working in PR: 'Yeah we planned an outage, we just weren't sure how we would achieve it at the time'. Boy scout planning.

maverick

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WorldxChange

#332862 21-May-2010 11:44

Actually don't work for Telecom at all and I hate PR, but Telecom followed general best practices. They didn't plan a actual outage they planned after hours work which may because of the nature of the work be service impacting.

So they did every thing right.
Notified users of planned work in which they were probably doing upgrades.
A unforseen issue occured during the work which caused an an unforseen outage
Solved the issue during a low traffic period.

These types of upgrades are also generally pretested and staged in a test environment however they can't reproduce a live network fully.

This is why they do them at this time for least impact, All service providers follow the same concept.

Because of XT's well know issues it's now a bit of a Chicken Little Syndrome (Tell the King the Sky is Falling) they have been actively upgrading and resolving identified problem areas, this has to be done after hours, first sign of any issue by the looks of it and every one jumps on them.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

oxnsox

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#332893 21-May-2010 12:37

Not intending to offend anyone Maverick, and certainly not jumping on TCNZ.

Just looked at your comment from a humorous angle.

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maverick

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WorldxChange

#332897 21-May-2010 12:40

Sorry It must be my too sensitive side .... no offence was taken

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications