Telecom gave me a free thomson tg585 in return for agreeing to a 24 month term contract.
This modem, has given me nothing but grief with constant rebooting and wireless problems. The local ethernet adaptors also fail occasionally (but adsl link is still up).
I've returned the tg585 twice now but each replacement had the same problems.
So, 2 weeks ago, I bought a new modem (2wire). Since then, not a single drop out, or reboot. The new modem works beautifully.
I phoned telecom telling them I want to cancel the 24 month contract and return the thomson as it is just not reliable.
The CSR from the Philippines said that I could return the modem but they will not cancel the 24 month condition. He said that I would be breaking the contract and charged $199.
But, surely telecom have already broken the contract by not providing me a functioning modem?
I may have to put the thomson back in, and log the drop-outs / reboots to provide me suitable evidence to take telecom to disputes court.
What a pain in the butt.