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Forums › Spark New Zealand (including Skinny and BigPipe) › Friends not receiving my XT txt's lately
LostBoyNZ

622 posts

Ultimate Geek
+1 received by user: 190


#61763 22-May-2010 20:02
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Lately I've noticed some people haven't been receiving my txt messages (sent from XT), and my friend who is also on XT said she noticed she hadn't been receiving some from various people lately too.

I wonder if anyone else has been having problems?

Thanks :) 




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PhoenixNZ
52 posts

Master Geek


  #333377 22-May-2010 20:12
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I'd suggest giving Telecom a quick call on 123 to get them to check it out. If possible dont call from your mobile as they will want to check settings on it to make sure they aren't causing the problem.

Also a good idea to note down dates/times when messages you have sent haven't been received at the other end.




I have my own mind which is not that of my company. As such do not mistake my opinions as being those of any company you may or may not think I work for.



LostBoyNZ

622 posts

Ultimate Geek
+1 received by user: 190


  #333398 22-May-2010 21:52
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Thanks, I'll note it down next time it happens and give them a call :)




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quickymart
14940 posts

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  #333403 22-May-2010 22:01
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0800 400909 for Mobile Faults would be much quicker than calling 123 :)



PhoenixNZ
52 posts

Master Geek


  #333429 23-May-2010 00:00
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quickymart: 0800 400909 for Mobile Faults would be much quicker than calling 123 :)


Thats a Tier 2 mobile faults team who wil seldom be able to assist you unless you have gone through the standard channels first.




I have my own mind which is not that of my company. As such do not mistake my opinions as being those of any company you may or may not think I work for.

quickymart
14940 posts

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  #333437 23-May-2010 00:15
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It goes through to Tier 1 faults (Mobile Faults), who can escalate to Tier 2 (CTS) if necessary.

icepicknz
309 posts

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+1 received by user: 5

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  #334943 26-May-2010 10:39
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Always remember to record the time, data, A party (person sending) number and B party (person receiving) when logging a fault, generally 3 examples is better than 1 or 2 :)




Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier



Any comments made by myself don't reflect the views of my employer, they are mine and mine alone

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