Bigtime Mass emailing

Forums › Spark New Zealand (including Skinny and BigPipe) › Bigtime Mass emailing

crazed

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#61820 24-May-2010 17:34

And out comes the emails lol wonder what the options will be? Customized plan for Bigtime users? hehe

Hi Charles

You may have heard that the Big Time Broadband plan is coming to an end. The decision was not made lightly and we're sorry that we cannot continue to provide a plan with no monthly data allowance. However, the ongoing traffic management challenges involved with maintaining an innovative plan like Big Time have now made it unsustainable.

To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options, including what you need to do if you choose to disconnect your broadband.

Yours sincerely

Ralph Brayham
Director of Home
Telecom

CraZeD,
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NonprayingMantis

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#334157 24-May-2010 17:59

And out comes the emails lol wonder what the options will be? Customized plan for Bigtime users? hehe

"lol"??

robbyp

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#334159 24-May-2010 18:01

crazed: And out comes the emails lol wonder what the options will be? Customized plan for Bigtime users? hehe

Hi Charles

You may have heard that the Big Time Broadband plan is coming to an end. The decision was not made lightly and we're sorry that we cannot continue to provide a plan with no monthly data allowance. However, the ongoing traffic management challenges involved with maintaining an innovative plan like Big Time have now made it unsustainable.

To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options, including what you need to do if you choose to disconnect your broadband.

Yours sincerely

Ralph Brayham
Director of Home
Telecom

So does that mean that if you switch from telecom to another ISP, their won't be any fee for leaving early. When you sign up to telcoms broadband, they require you to signup on a 12 month contract, otherwise they charge you a big fee.

freitasm

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#334162 24-May-2010 18:15

They already said in the other discussion that fees would be waived.

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pystol

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#334199 24-May-2010 19:49

To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options....

So if I do 200+gb they'll recommend a plan close to that?

crazed

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#334206 24-May-2010 19:59

pystol:
To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options....

So if I do 200+gb they'll recommend a plan close to that?

lol wishful thinking?

CraZeD,
Your friendly Southern Geeky Fellow :P

scorpiworld

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#334259 24-May-2010 22:10

pystol:
To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options....

So if I do 200+gb they'll recommend a plan close to that?

Yes, 200Gb for $400 a month. (Pro Plan + 160Gb Overage)
https://www.telecom.co.nz/broadband/select/1,10627,205728-204466,00.html

Guess it wont be the answer you wanted to hear but the only option TNZ has on offer currently.

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Mooseboy

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#334285 24-May-2010 23:33

scorpiworld:
pystol:
To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options....

So if I do 200+gb they'll recommend a plan close to that?

Yes, 200Gb for $400 a month. (Pro Plan + 160Gb Overage)
https://www.telecom.co.nz/broadband/select/1,10627,205728-204466,00.html

Guess it wont be the answer you wanted to hear but the only option TNZ has on offer currently.

Actually its more like $3600 at current prices.

Behodar

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#334360 25-May-2010 10:21

The overage is being reduced to $2/GB in July, which I believe is when Big Time will be shut down.

vinnieg

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#334364 25-May-2010 10:26

pystol:
To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options....

So if I do 200+gb they'll recommend a plan close to that?

They'll recommend a business plan for that, they did that when i went 6gb over my Pro plan, so glad I didn't change now that overage is going down to $2 a gb from $20

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Ragnor

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#334365 25-May-2010 10:26

Yes but we already know overage for Pro is changing to $2 / GB instead of $20

beachmark

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#337664 3-Jun-2010 09:04

Ralph Brayham, is that not the guy who ran Ferrit.co.nz for Telecom? He has a nose for failures. He is also involved with a retail record store chain...

Telecom could have going on with Big Time if they only had been more pro-active in enforcing the fair user policy. Only the thing is that the people in their call centers are all in the Phillipines and they have not yet been trained on speaking those essential sentences in kiwi slang. On top of that it is expensive to call from that far away land to New Zealand as they do not have VOIP to do so.

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Detruire

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#337703 3-Jun-2010 11:11

What fair usage policy?

rm *

crazymao

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#337794 3-Jun-2010 13:34

for most of the customers who use BT is they dont want to receive any bill shock becoz of the excess usage.

if Telecom is unable to manage the traffic,
why dont they adpot the BB plan like iiNet in oz to sperate the peak and off-peak usage?

e.g.
Peak: 9am-1am, off-peak 1am-9am

Peak 80G + off-peak 80G $99.95
peak 100G + off-peak 100G $129.95
etc etc

l43a2

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#337894 3-Jun-2010 15:52

crazymao: for most of the customers who use BT is they dont want to receive any bill shock becoz of the excess usage.

if Telecom is unable to manage the traffic,
why dont they adpot the BB plan like iiNet in oz to sperate the peak and off-peak usage?

e.g.
Peak: 9am-1am, off-peak 1am-9am

Peak 80G + off-peak 80G $99.95
peak 100G + off-peak 100G $129.95
etc etc

yea the whole off/on peak thing mite be worth trying out. giving a resonable amount(data) will help too :)

beachmark

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#337917 3-Jun-2010 16:25

Detruire: What fair usage policy?

That is that excessive usage will not be tolerated. And it will be somewhere in the terms and conditions. Only Telecom failed to enforce this due to the great leadership of the boss of the residential market. (yes, in the end he is the one responsible and so far he has managed to escape all reorganizations, maybe we should start calling him Mr. Teflon)

Howver, if it wopuld be the case that there is excessive usage (and there is, as always) why do they not enforce a cap in the Big Time plan like for instance 50 or 75 Gb?

I will answer this question as it is oh so simple: no other provider has offered a similar plan and Telecom is by law forced to sell at the same wholesale price to anyody as they do internally. And that is where Telecom has come in some kind of squeeze as they needed to buy too much GB from their wholesale arm.

So in my view they are caught up by the usage of BT and refuse to make a capped plan for their current BT customers. They rahter annoy and frustrate them by scrapping the plan in full.

When they would have limited the plan to the ealier suggested caps the network would have been freed up already quite a bit but then they would still have been faced with the wholesale-retail price. And Telecom had hoped that everybody would only have downloaded a few Gb per month for the current BT price. Only they have forgotten that internet usage is grwoing excessively and will do so over the coming years. Jsut have a look at the report pubished by Cisco. They rattle about a huge increase in the coming 4 years alone. If that would be the case for Telecom can you imagine the bonus the executives can look forward to with today's pricing.

Telecom is just hoping that we will all be stupid enough to pay more than 100$ per month for broadband in no time. In that case I got news for the gents and ladies: New ealand will not as they cannot afford this. The result will be that the brain drain will cotinue and New Zealand will become hopelessly backward. Maybe someone within the office of Stephen Joyce will step up to the plate and make real changes. So far there is a lot of talk but no action and the residential users are the one of the losing end.

It could have been all very simple just as they did years ago with the unlimited texting plan where they enforced a cap and people accepted it in the end. Only this time they see more money on balance sheet and that is more important than the users: as a commerical stock listed company it is all about shareholders value and that goes beyond any user. shareholder just want the best return one can imagine and so far Telecom is failing miserably these past years.