Leaving Telecom Big Time; Flickr holding me back.

Forums › Spark New Zealand (including Skinny and BigPipe) › Leaving Telecom Big Time; Flickr holding me back.

JohnstonDJ

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#62205 1-Jun-2010 11:50

When I crossed to telecom big time about 6 months ago, I moved my pro flickr account to the comped account offered by telecom. Thats all sweet and great, as I had assumed I can move off it at anytime time and may as well make use of the discount.

However now bigtime is going; I have decided to change back to my old ISP, and telecom is offering no early termination fee because they have taken away the plan. Perfect.

But not quite, Flickr will not allow me to change my account back to my old yahoo id (or for that matter a new one). I can open the page to change the yahoo id attached the flickr account, but it won't do anything when I click on use and old ID, or create a new one. It just reloads the same page, and doesn't do anything else (on all 3 browsers i've tried Chrome/Firefox/IE). It's never had a problem before and I'm assuming it is doing it because I'm trying to move from a comped account.

I have over 2000 images backed up on Flickr; and prior to moving to the comped account my flickr account was paid through to 30th of January 2011. Looking back at it I should have never moved to the comped account, but I didn't realize it would lock me down. I do not want to lose this account, and would be looking for any help to fix this problem (and I know a couple of telecom employees check here :-P).

I have email Flickr with this situation, and am still awaiting reply.

freitasm

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#336968 1-Jun-2010 11:53

You can keep your email address with Telecom for $2.81 a month...

keewee01

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#336971 1-Jun-2010 11:57

I can't imagine that Flickr is truely stopping you from changing. Suggest you contact Flickr as they may be experiencing problems, thus why it didn't work with 3 different browsers. Have seen this before on other websites where they change something internally and then for some of us certain functions don't work. Good luck.

JohnstonDJ

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#336972 1-Jun-2010 11:57

freitasm: You can keep your email address with Telecom for $2.81 a month...

Would prefer not too, if at all possible as is only used for flickr, and only because it was the account that was comped. I assumed I could move off it like I moved onto it, and I wasn't locked down into it.

However if neccesary this is what I will do. I wonder if it would still be a comped flickr account? :-P

EDIT: Added quote I was replying to.

Ragnor

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#336994 1-Jun-2010 13:07

Flickr's response will be interesting, sounds like a bug/fault to me rather than lock in on purpose.

Also have you had a look at tools that allow you to migrate your stuff from Flickr to other services like Smugmug, Google Picasa etc?

This one for example
http://www.callingshotgun.net/about/migratr/

cbrpilot

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#337226 2-Jun-2010 07:09

freitasm: You can keep your email address with Telecom for $2.81 a month...

I believe that is no longer correct. You must now have a dialup or broadband connection with Telecom to retain the email address.

JohnstonDJ: I suggest you log a fault so that you can transfer your flickr account out.

My views are my own, and may not necessarily represent those of my employer.

JohnstonDJ

18 posts

Geek

#337306 2-Jun-2010 11:40

Hello Daniel,

Thank you for contacting Flickr Customer Care.

If you are going to lose the broadband partner email
address by which
you log into Flickr but would like to keep your Flickr
account, then be
sure to do the following:

1. Go to the "Your account / Your email address(es)" page,
and add at
least one alternative Yahoo! email address:

http://www.flickr.com/account/prefs/email/?from=email

2. Confirm it and then mark the new Yahoo! email address as
your primary
address.

3. After you cancel the broadband partner email account,
please write
back to us, and we'll unmerge your broadband partner email
account from
your Flickr account so you can use your new Yahoo! ID.

Thank you again for contacting us. If you have any other
questions,
please feel free to reply to this email.

Regards,

Sabrina
Flickr Customer Care

Can be done, but seems like it has to be done manually. At least it will get done. :-)

keewee01

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#337331 2-Jun-2010 12:26

I wonder if they stopped allowing users to do this themselves due to some accidental account-name/address double-ups?

User A changes provider/email address but doesn't update flickr account; some time later User B changes to the provider that User A left and picks up same email address that User A had previously then runs into trouble when tries to associate it with their flickr account... Plausible scenario?

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JohnstonDJ

18 posts

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#338233 4-Jun-2010 11:27

Said I was ready to change over, and got an email from flickr.

Hello,

Thank you for contacting Flickr Member Support.

I have escalated your email to a senior representative in
an effort to obtain the best answer. Please allow up to 3
days for us to respond to your question.

In the meantime, please feel to check out our online FAQs:

http://www.flickr.com/help/faq

as well as our Forum:

http://www.flickr.com/help/forum/

If you have any other questions, please feel free to reply
to this email.

Thank you again for contacting us.

Regards,

Flickr Member Support

It would seem it isn't going to be as easy as they said it was going to be.