Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


wreck90

780 posts

Ultimate Geek
Inactive user


#62362 4-Jun-2010 22:14
Send private message

Bought an MF626 USB 3g stick for the XT network in Jan this year. 

On the telecom website....



  • Get 500MB for $29.95 to be used within the calendar month

  • Access to an online usage meter and FREE 24/7 customer support



So, this sounds good. My credit ran out, so I connected to the net using the mf626, and went to the topup page ----but, telecom don't allow you to get to the top up page if your credit has run out - why not? 

So, i connect to the internet via my home network. Go to the top up page. But, they don't offer a $30 top up!!!!  Ahharrrrrggghhh!!! Just $10, $20, and $40. 

Oh well, guess I'll just make 2 payments , $10 and $20.

Telecom desperately need to hire a user interface expert. 
 

Create new topic
nitrotech
1285 posts

Uber Geek


  #338406 4-Jun-2010 22:52
Send private message

wreck90: Bought an MF626 USB 3g stick for the XT network in Jan this year. 

On the telecom website....









  • Get 500MB for $29.95 to be used within the calendar month





  • Access to an online usage meter and FREE 24/7 customer support









So, this sounds good. My credit ran out, so I connected to the net using the mf626, and went to the topup page ----but, telecom don't allow you to get to the top up page if your credit has run out - why not? 

So, i connect to the internet via my home network. Go to the top up page. But, they don't offer a $30 top up!!!!  Ahharrrrrggghhh!!! Just $10, $20, and $40. 

Oh well, guess I'll just make 2 payments , $10 and $20.

Telecom desperately need to hire a user interface expert. 
 


Yes you can get to the usage/topup page even if your credit has run out just make sure you are using the right link

http://yt.telecom.co.nz/mobile

You can check your balance and top up on that page, I haven't tried the top up link with no credit but it should work



wreck90

780 posts

Ultimate Geek
Inactive user


  #338411 4-Jun-2010 23:21
Send private message

Thanks, this is good to know.

I just did the online top up - must have stuffed something up - it said my top up was successful, but, I have not been topped up.

Just phoned telecom support (manila). Explained the problem, put on hold for a few minutes, then I was cutoff .

Rang again, explained problem again, now someone from pre-paid or something has to investigate. They wanted to call me back in an hour or two, but i explained it was 11pm at night here and that would not be welcome .

I might just kiss goodbye to my cash i guess.



keewee01
1737 posts

Uber Geek

Trusted

  #338415 4-Jun-2010 23:43
Send private message

You sound like you are giving up too quickly and too easily.



nate
6473 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #338417 4-Jun-2010 23:45
Send private message

nitrotech: Yes you can get to the usage/topup page even if your credit has run out just make sure you are using the right link


No it doesn't work if you have no credit.  I raised it with NealR the other night over dinner, and it's a known issue.

I agree it's very frustating.  It seems Telecom want to make it hard for us to give them money...

freitasm
BDFL - Memuneh
79254 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #338447 5-Jun-2010 08:42
Send private message

It's a "known issue" probably because Internet connections don't work if you don't have credit. Yes, the page should be "free" but who know.

As for calling at 11pm and then giving up, give a break. You are going to sleep so not using the prepay at that time - wait till the morning and call again. Then you have plenty of time to discuss and/or wait for a callback.

Don't consider "money lost" just because of that.





Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


nitrotech
1285 posts

Uber Geek


  #338465 5-Jun-2010 10:15
Send private message

nate:
nitrotech: Yes you can get to the usage/topup page even if your credit has run out just make sure you are using the right link


No it doesn't work if you have no credit.  I raised it with NealR the other night over dinner, and it's a known issue.

I agree it's very frustating.  It seems Telecom want to make it hard for us to give them money...


Which part doesn't work? I was at a clients place the other day (they called me in because their internet wasn't working) I dialed on checked the link I had created for them that went to yt.telecom.co.nz/mobile and I was able to log in and see that they had no credit - I didn't try the top up link though, is that the bit that isn't working?

sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #338467 5-Jun-2010 10:24
Send private message

It's also worth realising you don't need to have $30 on your account to use the $30 plan. Aligning topup values with plan values isn't a solution, it would create even more.

All of Telecom's broadband plans do not deduct the full amount on the billing cycle date. This differs significantly from Vodafone who deduct the full amount on the billing cycle date.

With the $29.95 plan you pay 10c per MB up to 300MB and then receive the next 200MB free. If you are on this plan and use 100MB one month you will only have $10 deducted from your balance.

Remember you can also use the 0800 number to top up as well, but entering your credit card number can be a bit of a pain this way. I just wish Telecom could introduce a SMS based service for topup vouchers, everybody I know on Vodafone uses this for topups as it's so much quicker.



 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
crazed
484 posts

Ultimate Geek

Trusted

  #338470 5-Jun-2010 10:38
Send private message

A mate said if you have a XT mobile phone, just take the T-Stick card put it in the phone and topup as normal then once you have topped up put it back into the T-stick. I haven't tried this personally but cant see why it wouldnt work




CraZeD,
Your friendly Southern Geeky Fellow :P


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #338474 5-Jun-2010 10:52
Send private message

crazed: A mate said if you have a XT mobile phone, just take the T-Stick card put it in the phone and topup as normal then once you have topped up put it back into the T-stick. I haven't tried this personally but cant see why it wouldnt work


There is no need to even do this. You can dial 0800 32 32 32 from any phone and do the same thing - enter your mobile number and then either the topup voucher code or credit card number.


nate
6473 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #338502 5-Jun-2010 12:58
Send private message

nitrotech: Which part doesn't work? I was at a clients place the other day (they called me in because their internet wasn't working) I dialed on checked the link I had created for them that went to yt.telecom.co.nz/mobile and I was able to log in and see that they had no credit - I didn't try the top up link though, is that the bit that isn't working?


Earlier this year, before I knew of this issue, I spent over an hour trying to figure out how to topup my T-stick that had no credit.  Since I wasn't a Telecom customer before this, I had no idea what the 0800 numbers were.

Their phone system should have an option, that when you purchase a voucher, you can opt for it to automatically apply to the number you've selected, instead of having to call back to apply it.

codyc1515
1598 posts

Uber Geek
Inactive user


  #338577 5-Jun-2010 17:59
Send private message

nate:
nitrotech: Yes you can get to the usage/topup page even if your credit has run out just make sure you are using the right link


No it doesn't work if you have no credit.  I raised it with NealR the other night over dinner, and it's a known issue.

I agree it's very frustating.  It seems Telecom want to make it hard for us to give them money...

Correct, however, if you use the proxy mentioned on this site somewhere, you will find that it does in fact work.

Name: TelecomContent
APN: wap.telecom.co.nz
Data bearer: Packet Data
Network type: IPv4
IP Address: automatic
DNS: automatic
Homepage: http://myhomepage
Use Proxy: Yes
Proxy IP: 210.55.11.73
Proxy Port: 80
Proxy Secure Port: 8080

nate
6473 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

#338593 5-Jun-2010 18:49
Send private message

codyc1515:Correct, however, if you use the proxy mentioned on this site somewhere, you will find that it does in fact work.


Thanks for this, I've saved it on my laptop for next time I completely run out of credit.

raab
262 posts

Ultimate Geek
Inactive user


  #338631 5-Jun-2010 21:01
Send private message

When you top up online you still need to
dial *333 or the 0800 and enter in the voucher # don't you? At least I had to. That's probably why your topup didn't work

wreck90

780 posts

Ultimate Geek
Inactive user


  #338801 6-Jun-2010 15:31
Send private message

I found out my mistake.

In the mobile top up webpage, I copy/pasted the mobile phone number 027xxxxxx into the phone number field . But, I didn't notice a drop down box where you are supposed to enter the mobile prefix (defaults as 021) .

So, my number went through on the webpage as 021 027xxxxxx .

I called them again today, and they think the top up should have been rejected but they are not sure - so, now they told me to wait and see if the charges appear on my credit card. Probably I will not find out this until tuesday.

I wonder, why the telecom back office staff, cannot see the credit card numbers entered through the web interface, and the associated top up results.... but, apparently they cannot. It would have been easiest for me to give them my CC number , but , they say they are not authorised - maybe telecom does not trust their staff?






wreck90

780 posts

Ultimate Geek
Inactive user


  #339374 8-Jun-2010 14:19
Send private message

Finally, the charges appeared on my credit card - phoned them again, they say they can see the credit card payments and credited me.

I don't know why they just didn't do this on Friday when this happened. Why should it matter if the charges have appeared on my credit card? They were able to see on their end what had happened.

They are also looking into why their online system accepted an invalid number.


Back in business....


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.