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tardtasticx: I just wanted to get advice from you guys, I've had 5-6 of these modems now. All of which have been replaced due to either shutting off for minutes on end then turning on randomly, rebooting at random intervals, disconnecting from network resulting in us having to manually reboot in order to connect and some just wont connect at all. What I want to know is, what should I tell Telecom now? I'm starting to think its a problem with our line. Our latest modem and the past 2 ones have been randomly disconnecting from the network and its getting annoying now since the modem is at the other end of the house in the garage and its really annoying at 10pm dragging myself out of my cosey bed and rebooting it. The people at Telecom told us to use our old black Single-PC modem for a couple of days, which we are doing and it's. When I was speaking to the CSR the other day he said that the technician he spoke to said that our line hadn't had any disconnections for weeks, Which is complete and utter garbage. What do I do now? I'm completely out of idea's here.
Ragnor: Sounds like a line or environmental problem it's unlikely you'd get 5 faulty routers.
Could be anything from dodgy power fluctuations, to water or heat damage, static, line fault or a fault with the port at the exchange etc.
You'll have to use a scientific approach of removing all the variables one by one as obviously just replacing the modem isn't working.
Can you put a surge protector between the modem and power or even better a UPS? Can you try a different make/model or modem/router?
Anbo: My modem does EXACTLY the same thing, theyre pretty good modems when theyre working haha, but the disconnects do annoy me, especially when im playing a game online :\
Anbo: Im using the 4 port wireless Thomson TG585v7, i get awesome ping and speeds through it, and the port forwarding is very easy, but it just annoys me that it just restarts randomly, doesn't just disconnect, fully reboots. The only other modem i have is the D-Link DSL-502T which id rather not use :/
Anyone have any clue on how to fix these issues?
CraZeD,
Your friendly Southern Geeky Fellow :P
tardtasticx:
again tonight because it should be 48 hours then, which should be long enough for them to see that our line is ok and its the modem at fault.
Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.
Spyware:tardtasticx:
again tonight because it should be 48 hours then, which should be long enough for them to see that our line is ok and its the modem at fault.
To believe that the CSRs have a test that can necessarily determine if it is either a line or modem fault is totally false. I would be 100% confident that it is a line fault and am totally confused as to why you would think that Thomson would make devices that can't work satisfactorily with Telecom's exchange equipment. The CSRs may also believe that the modem is at fault but this doesn't make it true. As far as I can tell they will come up with any excuse to ensure that Chorus doesn't have to log a job.
Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.
Spyware: Well, I was also told that there was no history of disconnects on my line. The problem was that I only complained after over 7 months of actually monitoring the fault myself so the CSR couldn't explain this anomaly. The fault had existed for 18 months. I emailed the modem logs every day until action was taken and did attempt to get some sense out of them in regard to what they see at their end but was unsuccessful. I was left with the impression that the CSRs are quite clueless and to not take them seriously, as I said I think the behaviour was deliberate to prevent logging of Chorus job.
tardtasticx: OMG I finally got through to a tier 2 CSR who was from NZ and said he was monitoring the line doing various tests and will call back at 8.30 tonight and said he was sorry about the other people because he saw that they disconnected me twice during a call.
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