Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


k1wi

484 posts

Ultimate Geek


#62707 13-Jun-2010 12:16
Send private message

So, a strange thing happened Friday. Our internet is fine, but picking up our cordless phone sounds like someone's using dialup!

Because I'm a member here, I did the old unplug every phone in the house and try again etc tests before calling Telecom. After swapping the filter on the cordless phone (we're lucky enough to have a few spares) there is no dialtone on the line. The same goes for the other (corded) phone in the house.

Having done this I called up Telecom Saturday morning and was pretty impressed as usual with their service - I don't think I've ever waited more than a couple of minute to speak to a 'technician'. Unfortunately no one could come out until Monday between 2 and 6pm but we couldn't guarantee there would be someone home, it means we don't have a working phone until Tuesday morning.

But I was a bit surprised that, as we weren't getting any incoming calls, that they didn't ask if we wanted get calls forwarded to a cellphone? It's a bit rough to be paying for a service that you're not even able to use.

I noticed the guy on the phone was able to disconnect and connect our router, so it seems to be limited to our POTs connection.

The Chorus folks have been working on installing our Cabinet, but I don't think thats the problem.

k1wi

Create new topic
nzbnw
2371 posts

Uber Geek

Trusted
Spark NZ

  #341163 13-Jun-2010 12:28
Send private message

k1wi: 
But I was a bit surprised that, as we weren't getting any incoming calls, that they didn't ask if we wanted get calls forwarded to a cellphone? It's a bit rough to be paying for a service that you're not even able to use.


Just give Telecom 123 a call back and ask, the CSR should be more the obliging to action you're request.

nzbnw 







 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
LennonNZ
2450 posts

Uber Geek

ID Verified
Trusted

  #341164 13-Jun-2010 12:29
Send private message

Sounds like they knocked out a jumper when doing some other work @ the cabinet so the POTS part of the phone line is not connected. I had it a while ago at my home line.

Thanks

Splic3
7 posts

Wannabe Geek
Inactive user


  #341179 13-Jun-2010 12:51
Send private message

sounds like a one leg diss, or a faulty leg on the wires running into your house, as adsl only needs a single leg to run on and a POTs line needs both pairs of a wire to work



k1wi

484 posts

Ultimate Geek


  #342256 16-Jun-2010 11:31
Send private message

Sounds like it was probably related to the cabinet upgrade. We got a call on Tuesday morning telling us it was working now, obviously it wasn't anything that even need a home visit, so it's a pity the couldn't have fixed it earlier!

k1wi

484 posts

Ultimate Geek


  #344278 22-Jun-2010 19:55
Send private message

A quick question to follow up on the previous issue. Do people experience slower than normal sync speeds when their connection is in the process of being cabinetised?

As we normally have around a 4mbit connection, sometimes a bit higher, but over the past couple of days we're lucky to get more 1.5-2mbit. Given the above problem and apparent solution along with the engineers camping out @ the old green telephone splitter box (whatever it's called) and the fancy new cabinet, would I be drawing a long straw to suspect it's a side effect of the upgrade?

k1wi

Kyanar
3910 posts

Uber Geek

Trusted
Subscriber

  #344302 22-Jun-2010 20:56
Send private message

If you're a Telecom Internet customer, you should receive vastly improved performance from your internet after cabinetisation. You should call in and report a fault if you're getting speeds like that.

nickb800
2699 posts

Uber Geek

Trusted

  #344318 22-Jun-2010 21:36
Send private message

Kyanar: If you're a Telecom Internet customer, you should receive vastly improved performance from your internet after cabinetisation. You should call in and report a fault if you're getting speeds like that.

Ive heard that speeds can dip down significantly while they do the work and tune in the cabinet. After a couple of weeks youl be faster than ever



cyril7
8961 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #344332 22-Jun-2010 22:14
Send private message

Hi, if they are still in the process of cutting over then yes things can be worse.

Cyril

k1wi

484 posts

Ultimate Geek


  #344474 23-Jun-2010 10:19
Send private message

Cool, I figured as much - I imagine they have to hook up the new route in parallel onto the old line before they disconnect the old line? Must add some noise to the old line.

cyril7
8961 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #344477 23-Jun-2010 10:23
Send private message

Hi, correct to maintain service they tap both the exisiting exchange connection and the cabinet together. The new ISAM port is not actually jumpered across the line as that would totally stuff things, but the effective stub from the splice point to the new cabinet will crimp the service from the exchange, eventually they will cut each line over with a few minutes outage as the new jumper is made.

Cyril

Create new topic





News and reviews »

InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26


Year in Search: What Kiwis Searched for in 2023
Posted 12-Dec-2023 08:18


New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00


Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac