Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


k1wi

476 posts

Ultimate Geek


#62707 13-Jun-2010 12:16
Send private message

So, a strange thing happened Friday. Our internet is fine, but picking up our cordless phone sounds like someone's using dialup!

Because I'm a member here, I did the old unplug every phone in the house and try again etc tests before calling Telecom. After swapping the filter on the cordless phone (we're lucky enough to have a few spares) there is no dialtone on the line. The same goes for the other (corded) phone in the house.

Having done this I called up Telecom Saturday morning and was pretty impressed as usual with their service - I don't think I've ever waited more than a couple of minute to speak to a 'technician'. Unfortunately no one could come out until Monday between 2 and 6pm but we couldn't guarantee there would be someone home, it means we don't have a working phone until Tuesday morning.

But I was a bit surprised that, as we weren't getting any incoming calls, that they didn't ask if we wanted get calls forwarded to a cellphone? It's a bit rough to be paying for a service that you're not even able to use.

I noticed the guy on the phone was able to disconnect and connect our router, so it seems to be limited to our POTs connection.

The Chorus folks have been working on installing our Cabinet, but I don't think thats the problem.

k1wi

Create new topic
nzbnw
2369 posts

Uber Geek

Trusted
Spark

  #341163 13-Jun-2010 12:28
Send private message

k1wi: 
But I was a bit surprised that, as we weren't getting any incoming calls, that they didn't ask if we wanted get calls forwarded to a cellphone? It's a bit rough to be paying for a service that you're not even able to use.


Just give Telecom 123 a call back and ask, the CSR should be more the obliging to action you're request.

nzbnw 







LennonNZ
2435 posts

Uber Geek

Trusted

  #341164 13-Jun-2010 12:29
Send private message

Sounds like they knocked out a jumper when doing some other work @ the cabinet so the POTS part of the phone line is not connected. I had it a while ago at my home line.

Thanks

 
 
 
 


Splic3
7 posts

Wannabe Geek


  #341179 13-Jun-2010 12:51
Send private message

sounds like a one leg diss, or a faulty leg on the wires running into your house, as adsl only needs a single leg to run on and a POTs line needs both pairs of a wire to work

k1wi

476 posts

Ultimate Geek


  #342256 16-Jun-2010 11:31
Send private message

Sounds like it was probably related to the cabinet upgrade. We got a call on Tuesday morning telling us it was working now, obviously it wasn't anything that even need a home visit, so it's a pity the couldn't have fixed it earlier!

k1wi

476 posts

Ultimate Geek


  #344278 22-Jun-2010 19:55
Send private message

A quick question to follow up on the previous issue. Do people experience slower than normal sync speeds when their connection is in the process of being cabinetised?

As we normally have around a 4mbit connection, sometimes a bit higher, but over the past couple of days we're lucky to get more 1.5-2mbit. Given the above problem and apparent solution along with the engineers camping out @ the old green telephone splitter box (whatever it's called) and the fancy new cabinet, would I be drawing a long straw to suspect it's a side effect of the upgrade?

k1wi

Kyanar
3214 posts

Uber Geek

Trusted
Subscriber

  #344302 22-Jun-2010 20:56
Send private message

If you're a Telecom Internet customer, you should receive vastly improved performance from your internet after cabinetisation. You should call in and report a fault if you're getting speeds like that.

nickb800
2475 posts

Uber Geek

Trusted

  #344318 22-Jun-2010 21:36
Send private message

Kyanar: If you're a Telecom Internet customer, you should receive vastly improved performance from your internet after cabinetisation. You should call in and report a fault if you're getting speeds like that.

Ive heard that speeds can dip down significantly while they do the work and tune in the cabinet. After a couple of weeks youl be faster than ever

 
 
 
 


cyril7
7837 posts

Uber Geek

Trusted
Subscriber

  #344332 22-Jun-2010 22:14
Send private message

Hi, if they are still in the process of cutting over then yes things can be worse.

Cyril

k1wi

476 posts

Ultimate Geek


  #344474 23-Jun-2010 10:19
Send private message

Cool, I figured as much - I imagine they have to hook up the new route in parallel onto the old line before they disconnect the old line? Must add some noise to the old line.

cyril7
7837 posts

Uber Geek

Trusted
Subscriber

  #344477 23-Jun-2010 10:23
Send private message

Hi, correct to maintain service they tap both the exisiting exchange connection and the cabinet together. The new ISAM port is not actually jumpered across the line as that would totally stuff things, but the effective stub from the splice point to the new cabinet will crimp the service from the exchange, eventually they will cut each line over with a few minutes outage as the new jumper is made.

Cyril

Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.