Internet but no Phone?

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k1wi

484 posts

Ultimate Geek

#62707 13-Jun-2010 12:16

So, a strange thing happened Friday. Our internet is fine, but picking up our cordless phone sounds like someone's using dialup!

Because I'm a member here, I did the old unplug every phone in the house and try again etc tests before calling Telecom. After swapping the filter on the cordless phone (we're lucky enough to have a few spares) there is no dialtone on the line. The same goes for the other (corded) phone in the house.

Having done this I called up Telecom Saturday morning and was pretty impressed as usual with their service - I don't think I've ever waited more than a couple of minute to speak to a 'technician'. Unfortunately no one could come out until Monday between 2 and 6pm but we couldn't guarantee there would be someone home, it means we don't have a working phone until Tuesday morning.

But I was a bit surprised that, as we weren't getting any incoming calls, that they didn't ask if we wanted get calls forwarded to a cellphone? It's a bit rough to be paying for a service that you're not even able to use.

I noticed the guy on the phone was able to disconnect and connect our router, so it seems to be limited to our POTs connection.

The Chorus folks have been working on installing our Cabinet, but I don't think thats the problem.

k1wi

nzbnw

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#341163 13-Jun-2010 12:28

k1wi:
But I was a bit surprised that, as we weren't getting any incoming calls, that they didn't ask if we wanted get calls forwarded to a cellphone? It's a bit rough to be paying for a service that you're not even able to use.

Just give Telecom 123 a call back and ask, the CSR should be more the obliging to action you're request.

nzbnw

LennonNZ

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#341164 13-Jun-2010 12:29

Sounds like they knocked out a jumper when doing some other work @ the cabinet so the POTS part of the phone line is not connected. I had it a while ago at my home line.

Thanks

Splic3

7 posts

Wannabe Geek
Inactive user

#341179 13-Jun-2010 12:51

sounds like a one leg diss, or a faulty leg on the wires running into your house, as adsl only needs a single leg to run on and a POTs line needs both pairs of a wire to work

k1wi

484 posts

Ultimate Geek

#342256 16-Jun-2010 11:31

Sounds like it was probably related to the cabinet upgrade. We got a call on Tuesday morning telling us it was working now, obviously it wasn't anything that even need a home visit, so it's a pity the couldn't have fixed it earlier!

k1wi

484 posts

Ultimate Geek

#344278 22-Jun-2010 19:55

A quick question to follow up on the previous issue. Do people experience slower than normal sync speeds when their connection is in the process of being cabinetised?

As we normally have around a 4mbit connection, sometimes a bit higher, but over the past couple of days we're lucky to get more 1.5-2mbit. Given the above problem and apparent solution along with the engineers camping out @ the old green telephone splitter box (whatever it's called) and the fancy new cabinet, would I be drawing a long straw to suspect it's a side effect of the upgrade?

k1wi

Kyanar

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#344302 22-Jun-2010 20:56

If you're a Telecom Internet customer, you should receive vastly improved performance from your internet after cabinetisation. You should call in and report a fault if you're getting speeds like that.

nickb800

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#344318 22-Jun-2010 21:36

Kyanar: If you're a Telecom Internet customer, you should receive vastly improved performance from your internet after cabinetisation. You should call in and report a fault if you're getting speeds like that.

Ive heard that speeds can dip down significantly while they do the work and tune in the cabinet. After a couple of weeks youl be faster than ever

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cyril7

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#344332 22-Jun-2010 22:14

Hi, if they are still in the process of cutting over then yes things can be worse.

Cyril

k1wi

484 posts

Ultimate Geek

#344474 23-Jun-2010 10:19

Cool, I figured as much - I imagine they have to hook up the new route in parallel onto the old line before they disconnect the old line? Must add some noise to the old line.

cyril7

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#344477 23-Jun-2010 10:23

Hi, correct to maintain service they tap both the exisiting exchange connection and the cabinet together. The new ISAM port is not actually jumpered across the line as that would totally stuff things, but the effective stub from the splice point to the new cabinet will crimp the service from the exchange, eventually they will cut each line over with a few minutes outage as the new jumper is made.

Cyril