Thankyou Telecom

Forums › Spark New Zealand (including Skinny and BigPipe) › Thankyou Telecom

fuzzywuzzy

23 posts

Geek

#62932 17-Jun-2010 11:21

Its not often someone says thanky ou I imagine anymore....

Recntly my small North Canterbury town was hit by lightening,
It gave the guy working on the roof of the local supermarket (which took the direct hit) at the time a scare and probably has converted him to some religion in double quick time.
Up shot is since I dont live that far from it, it promptly roasted my PC's motherboard, a laser printer, among other things, my Telecom supplied Thompson wireless ADSL modem.

While AA insurance have made life exceptionally hard to make a claim, surprisingly, Telecom, CSR's on calling to enquire if they would SELL me a new modem (as I was out of contract) offered to GIVE me a new one...FREE!
It arrived within 24 hours ,

Good work, Thankyou!

farcus

1626 posts

Uber Geek
+1 received by user: 437

#342646 17-Jun-2010 12:59

but beware the new contract you are probably locked in to now.

k1wi

484 posts

Ultimate Geek
+1 received by user: 111

#342653 17-Jun-2010 13:14

Yup, I would expect you're now in a 2 year contract with them now...

Did you not have surge protectors on your electronics?

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#342698 17-Jun-2010 15:34

The opportunity cost of taking a a $120ish value modem/wireless/router for a 2 year contract is 1 year into your contract period another ISP might have a plan that better suits you and is $10+ less per month and you can't change without paying the disconnection fee.

joff_nz

446 posts

Ultimate Geek
+1 received by user: 43

#342714 17-Jun-2010 16:19

Which is = the cost of the modem, that the OP was going to pay anyway. So, no loss situation there.

LAC

108 posts

Master Geek
+1 received by user: 3

#342833 18-Jun-2010 01:45

I'm glad to see someone got a service.

scorpiworld

192 posts

Master Geek
+1 received by user: 3

#343044 18-Jun-2010 15:32

Great to read about TNZ exceeding a customer's expectation :)

As stated above it would pay (no pun intended) to confirm the contractual agreement you have entered in to.

To receive a free modem usually mean's you are committing to a TNZ Broadband service for minimum number of months (i.e. 12 or 24) and will be liable for an early termination fee if you cancel the service.

New World

Shop on-line at New World now for your groceries (affiliate link).

Batman

Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted

Lifetime subscriber

#343053 18-Jun-2010 15:54

not true telecom DOES give very old customers a free wireless modem IF:
they purchased a wireless modem a long time ago (i can't remember the cut off) AND they are not signed onto a contract. so here you go! someone reading this may qualify too!

Batman

Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted

Lifetime subscriber

#343056 18-Jun-2010 16:14

actually let me take that back - perhaps there is a contract attached? but perhaps only 12 months instead of 24?

LAC

108 posts

Master Geek
+1 received by user: 3

#343057 18-Jun-2010 16:16

I believe you get a free wireless router if you sigh up to a 24 month contract.

nzbnw

2374 posts

Uber Geek
+1 received by user: 22

Trusted

Spark NZ

#343059 18-Jun-2010 16:24

Correct, 24 months for an included wireless router assuming you are out of contract.

Disconnection fees are the same as the modem RRP (for this offer anyway).

http://www.telecom.co.nz/modemoffer

nzbnw