The box is from singapore, and it goes to sleep and cannot be woken up to receive calls. If it has been recently activated/woken up it can receive calls. The provider in singapore is very sure the problem lies herein within telecom.
Would that be a fair comment?
(i have no idea so please correct my ignorance!)
(yes i could've posted in voip but i dont even know where to start to troubleshoot the router settings and have been assured it probably isnt that - although the router we have is a restrictive device called thomson)