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4 posts

Wannabe Geek

# 64968 26-Jul-2010 22:05
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Six months ago we changed our 9 phones across from Vodafone to the new XT network, as part of the deal 2 Nokia E75's were provided free and we purchased a further one at a cost of around $1000.
We have been fairly happy with the XT network, but the E75's are real rubbish.We largely work with vets and farmers in rural areas, the E75's continually lose the XT signal in areas where other XT phones are operating at good signal strength. If this was a problem with a single phone I would dismiss it as just a bad handset but all three are just as bad.
Recently we decided it was time to upgrade to more reliable phones and we approached Telecom accordingly. We requested that before deciding on a phone we would like to first trial some of their smartphones. We were informed that it was not Telecom policy to trial phones and that we would need to first buy the phones and being a company we would not have right of return unless the phone was proved to be faulty.
I think Telecom's attitude is poor and shows an arrogant disregard for their business customers.  I know during our 12 years with Vodafone they were always happy to give us trial phones when we requested them. The only reason we switched to Telecom is the fact that we considered the XT network had the potential to give better coverage in the rural areas. However if we need to shell out $1000 for handsets that don't perform and then have to throw them in the recycling it is beyond a joke.
I would be interested if anyone else out there has had any luck dealing with Telecom on this problem.

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1711 posts

Uber Geek


  # 356799 26-Jul-2010 22:13
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Try your local Orb dealership. There is a good chance they'll have some models of smart phone you can trial.

1711 posts

Uber Geek


  # 356812 26-Jul-2010 22:36
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keewee01: Try your local Orb dealership. There is a good chance they'll have some models of smart phone you can trial.

Let me expand on this...

I'm really surprised that they'd not give you phones to trial. How are you dealing with Telecom? (Telecom Acct Mgr/Gen-I/Orb)

I know that they can not give you brand new phones to do this with as they are not allowed to resell a phone after it has been trialed (the phones are legally then "second hand" and therefore the person/company re-selling them not hold a second-hand dealers license).

Bit, try your local Orb dealership. There is a good chance they'll have some? models of smart phone as loan phones and you may be able trial them. They will not be brand new phones.


4 posts

Wannabe Geek

  # 356822 26-Jul-2010 23:00
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I have been talking to the local Botany Telecom store, and they seem to know very little about the products they sell.
We don't seem to have any account manager dealing with our account at present, spoke to Telecom on the phone late last week and evidently we need to request an account manager. When with Vodafone we automatically had an account manager allocated to us. 

1711 posts

Uber Geek


  # 356828 26-Jul-2010 23:14
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Find your local Orb dealership - I'm sure they'd be more than happy to handle your requirements as obviously the Botany Telecom store has no interest in building customer relationships.

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