XTRA EMAIL DOWN ??

Forums › Spark New Zealand (including Skinny and BigPipe) › XTRA EMAIL DOWN ??

turnin

509 posts

Ultimate Geek
Inactive user

#65992 10-Aug-2010 20:55

I'm in Hamilton, xtra email seems to be down, anyone else having password issues ???

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#366014 10-Aug-2010 20:59

Working for me.

In Auckland, not that it should make a difference.

nzbnw

rscole86

4973 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#366015 10-Aug-2010 21:00

Working ok here...
Is this webmail, or with an email client?

turnin

509 posts

Ultimate Geek
Inactive user

#366016 10-Aug-2010 21:01

hmmm, not what I wanted to hear, but cheers :)

turnin

509 posts

Ultimate Geek
Inactive user

#366017 10-Aug-2010 21:02

both, xtramail.co.nz and with windows live mail, on the phone to them now, there does appear to be an issue, strange that its not affecting everyone though.

cokemaster

Exited
4927 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#366019 10-Aug-2010 21:13

Whats the windows live mail error code?

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

robbyp

1199 posts

Uber Geek

#366024 10-Aug-2010 21:19

turnin: both, xtramail.co.nz and with windows live mail, on the phone to them now, there does appear to be an issue, strange that its not affecting everyone though.

Could be their new caching server farm if it is affecting the webbased clients, as Yahoos mail would be international traffic.

turnin

509 posts

Ultimate Geek
Inactive user

#366039 10-Aug-2010 21:47

Unable to send or receive messages for the xxx Mail account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Error logging in. Please visit http://mail.yahoo.com
Server: 'pop3.xtra.co.nz'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

xtra, or at least the call centre have confirmed there is an error.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

CYaBro

4582 posts

Uber Geek

ID Verified

Trusted

#366041 10-Aug-2010 21:49

One of my clients started having problems yesterday.
Today I was on site doing some checking and found nothing wrong with their systems.
The problem is that Outlook keeps asking for the username & password for pop3.xtra.co.nz even though it is all correct.
Spoke to Telecom and they removed the username & password from their cache and then it started working again, for about 10-15 mins then the problem came back.
After talking on the phone to Telecom for over an hour they couldn't fix it again and were going to go away and look at the problem and get back to me.
Never heard from them but if you are having problems too then it is obviously more widespread than they first thought.

Opinions are my own and not the views of my employer.

robbyp

1199 posts

Uber Geek

#366079 10-Aug-2010 23:31

CYaBro: One of my clients started having problems yesterday.
Today I was on site doing some checking and found nothing wrong with their systems.
The problem is that Outlook keeps asking for the username & password for pop3.xtra.co.nz even though it is all correct.
Spoke to Telecom and they removed the username & password from their cache and then it started working again, for about 10-15 mins then the problem came back.
After talking on the phone to Telecom for over an hour they couldn't fix it again and were going to go away and look at the problem and get back to me.
Never heard from them but if you are having problems too then it is obviously more widespread than they first thought.

So it could be a caching issue?

Oldhat

180 posts

Master Geek

Lifetime subscriber

#366090 11-Aug-2010 02:20

I doubt that it would be related to the cache farm for mail clients. These would be operating on ports 465 and 995 (if they are set for SSL) and not 80 which is what should be cached.

I haven't experienced any issues and I was definitely going through the cache farm earlier.

jerryvarghese

10 posts

Wannabe Geek

#366096 11-Aug-2010 07:10

Entourage on mac is unable to download xtra emails since yesterday evening. this is actually happening for the second time in 2 months. I am able to for now atleast aces my xtra email on web mail via yahoo home page.

this is from Palmerston North.

turnin

509 posts

Ultimate Geek
Inactive user

#366120 11-Aug-2010 09:55

, interesting as I still can't access from winlive mail but I'm back into webmail via xtramail.co.nz, it boots me out everytime I click on a url and requests a passwprd every 5 minutes or so.

Brimstone

10 posts

Wannabe Geek

#366210 11-Aug-2010 13:06

Hm. A while back I all of a sudden could no longer pop to my email client using pop3.xtra.co.nz
I changed it to plus.pop.mail.yahoo.com as per their help section and it worked again.

Not saying this is the problem here though, just remembered that was my issue

thumper12

2 posts

Wannabe Geek

#369902 19-Aug-2010 17:07

I'm in Hamilton as well. We've been having problems both not receiving e-mails and e-mails not being sent. Its been happening on and off for approx. 6 weeks. In a bulk e-mail only a few of the recipients received the e-mail I sent. Doesn't seem to be anything on the Xtra web site regarding service issues.

markh14

95 posts

Master Geek
Inactive user

#369914 19-Aug-2010 17:30

turnin: I'm in Hamilton, xtra email seems to be down, anyone else having password issues ???

report it to telecom so they can fix it.