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Ultimate Geek
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Topic # 65992 10-Aug-2010 20:55
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I'm in Hamilton, xtra email seems to be down, anyone else having password issues ???

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  Reply # 366014 10-Aug-2010 20:59
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Working for me.

In Auckland, not that it should make a difference.

nzbnw







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  Reply # 366015 10-Aug-2010 21:00
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Working ok here...
Is this webmail, or with an email client?



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Ultimate Geek
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  Reply # 366016 10-Aug-2010 21:01
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hmmm, not what I wanted to hear, but cheers :)



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Ultimate Geek
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  Reply # 366017 10-Aug-2010 21:02
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both, xtramail.co.nz and with windows live mail, on the phone to them now, there does appear to be an issue, strange that its not affecting everyone though.

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  Reply # 366019 10-Aug-2010 21:13
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Whats the windows live mail error code?




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Uber Geek


  Reply # 366024 10-Aug-2010 21:19

turnin: both, xtramail.co.nz and with windows live mail, on the phone to them now, there does appear to be an issue, strange that its not affecting everyone though.


Could be their new caching server farm if it is affecting the webbased clients, as Yahoos mail would be international traffic.



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Ultimate Geek
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  Reply # 366039 10-Aug-2010 21:47
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Unable to send or receive messages for the xxx Mail account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Error logging in. Please visit http://mail.yahoo.com
Server: 'pop3.xtra.co.nz'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

xtra, or at least the call centre have confirmed there is an error.

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  Reply # 366041 10-Aug-2010 21:49
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One of my clients started having problems yesterday.
Today I was on site doing some checking and found nothing wrong with their systems.
The problem is that Outlook keeps asking for the username & password for pop3.xtra.co.nz even though it is all correct.
Spoke to Telecom and they removed the username & password from their cache and then it started working again, for about 10-15 mins then the problem came back.
After talking on the phone to Telecom for over an hour they couldn't fix it again and were going to go away and look at the problem and get back to me.
Never heard from them but if you are having problems too then it is obviously more widespread than they first thought.




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  Reply # 366079 10-Aug-2010 23:31

CYaBro: One of my clients started having problems yesterday.
Today I was on site doing some checking and found nothing wrong with their systems.
The problem is that Outlook keeps asking for the username & password for pop3.xtra.co.nz even though it is all correct.
Spoke to Telecom and they removed the username & password from their cache and then it started working again, for about 10-15 mins then the problem came back.
After talking on the phone to Telecom for over an hour they couldn't fix it again and were going to go away and look at the problem and get back to me.
Never heard from them but if you are having problems too then it is obviously more widespread than they first thought.


So it could be a caching issue?

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Master Geek


  Reply # 366090 11-Aug-2010 02:20
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I doubt that it would be related to the cache farm for mail clients. These would be operating on ports 465 and 995 (if they are set for SSL) and not 80 which is what should be cached.

I haven't experienced any issues and I was definitely going through the cache farm earlier.

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Wannabe Geek


  Reply # 366096 11-Aug-2010 07:10

Entourage on mac is unable to download xtra emails since yesterday evening. this is actually happening for the second time in 2 months. I am able to for now atleast aces my xtra email on web mail via yahoo home page.

this is from Palmerston North.



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Ultimate Geek
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  Reply # 366120 11-Aug-2010 09:55
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 , interesting as I still can't access from winlive mail but I'm back into webmail via xtramail.co.nz, it boots me out everytime I click on a url and requests a passwprd every 5 minutes or so.

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Wannabe Geek


  Reply # 366210 11-Aug-2010 13:06
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Hm. A while back I all of a sudden could no longer pop to my email client using pop3.xtra.co.nz
I changed it to plus.pop.mail.yahoo.com as per their help section and it worked again.

Not saying this is the problem here though, just remembered that was my issue

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Wannabe Geek


  Reply # 369902 19-Aug-2010 17:07
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I'm in Hamilton as well.  We've been having problems both not receiving e-mails and e-mails not being sent.  Its been happening on and off for approx. 6 weeks.  In a bulk e-mail only a few of the recipients received the e-mail I sent.  Doesn't seem to be anything on the Xtra web site regarding service issues.

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Master Geek
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  Reply # 369914 19-Aug-2010 17:30
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turnin: I'm in Hamilton, xtra email seems to be down, anyone else having password issues ???


report it to telecom so they can fix it.

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