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Forums › Spark New Zealand › SIM upgrade gone wrong?


1246 posts

Uber Geek


# 66608 20-Aug-2010 20:36
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I have an iphone 3gs through gen-i which 2 days ago I had upgraded to a V3 sim to get the voicemail button going again.

However since that time I am having trouble with incoming calls - they are all going to voicemail.

I called the company that did the sim swap and they got telecom to do a network reset, once that was done the phone rang once and now all calls are going to voicemail again.

It's odd because i also have an iphone 3g which was upgraded to a V3 and it's been fine.

Anyone got any ideas about where to go from here?

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479 posts

Ultimate Geek


  # 370650 21-Aug-2010 12:55
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1st remove the sim and insert into another xt phone, check incoming and outgoing calls txt etc, if all ok reinsert into iphone and do hard reset, it the problem remained with the test xt phone then the issue is network related. If you are a geni help desk you can call the managed customer free phone number or just go into any telecom store or dealer



1246 posts

Uber Geek


  # 370681 21-Aug-2010 14:36
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Thanks for that, yes I should have said that I have tried all the regular things like removing sim and rebooting the phone mutiple times.

I have also tried the sim in a different phone but still not luck.

It seem to be that when you reboot the phone it will accept calls for a few minutes then all go straight to VM.

Data works fine and I can make calls fine too.

I have been back in touch with Telecom again and basically been told that the team I need to talk to don't work weekends so I'm stuck till Monday ....... it's a bit of a problem because i'm on call too.

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